Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[karmaco]

Received this message just now....From SquadHelp Announcement

**Updated Announcement**
We had previously sent an announcement regarding expanded installment plans for 12 months and 24 months.
We understand that some sellers want more flexibility about how many months of installments to offer on their domains. We agree with this, and we are pleased to announce some additional changes related to installment options.
You can now setup custom installment options by making bulk changes to your domains. From your Marketplace Listings page, select multiple domains and click "Edit Domains".
From the popup, you can now select an installment option that works for you. You can also disable installments from the section.
We believe that by offering longer periods of installments, we would be able to sell even more domains to buyers who are looking for more affordable, monthly payment options.
At this point, the 24 month option will only be offered for domains priced at $2000 or above.
We have updated our Terms to allow for longer installment durations. There are no other changes to our policies related to how we handle installment payouts to sellers. Here is a link to our Installment Terms:

https://helpdesk.squadhelp.com/domain-marketplace/marketplace-domain-installments-terms-for-sellers
If you had previously enabled installments on your domains, they would stay enabled with the default "6 months" option. You can change them to 12 months or 24 months using the steps mentioned above.
We are committed about improving our platform every day, so please keep the feedback coming!

Found it. That should be chooseable beforehand

 

[Adamsola]

Has anyone ever sold a premium name through contest and got a full commission attached to the premium name, not than the award prize?

@Cdomains As stated previously, please follow the reported domain process shared previously. If your entry was withdrawn by you, you can restore it by going to the contest page, and then you should be able to click on Report Domain Register.

If this is not working, please click the Blue Button so our customer service team can look into it. If you suspect anything serious such as multiple domains pointing to the same website, please report it via blue button.so our team has an opportunity to investigate.

@Cdomains As stated previously, please follow the reported domain process shared previously. If your entry was withdrawn by you, you can restore it by going to the contest page, and then you should be able to click on Report Domain Register.

If this is not working, please click the Blue Button so our customer service team can look into it. If you suspect anything serious such as multiple domains pointing to the same website, please report it via blue button.so our team has an opportunity to investigate.

 

[ALDaisy1]

Has anyone ever sold a premium name through contest and got a full commission attached to the premium name, not than the award prize?

I have sold a couple of premium names through contests, I was awarded the prize and then the remainder of the commission was paid out through the marketplace.

 

[Adamsola]

Thanks for the response, I wish you more sales

I have sold a couple of premium names through contests, I was awarded the prize and then the remainder of the commission was paid out through the marketplace.

 

[BRANDERX]

Chocolatesy is mine, almost identical logos, NOT cool.

 

[NYJimbo]

Chocolatesy is mine, almost identical logos, NOT cool.
Show attachment 119048

It's free. Besides, neither domain is worth a custom logo.

 

[NameWell]

Yep, that's what they do. Another example:
There were 4 logos with the same bow tie + arrows symbol, but one is removed from the marketplace now.

 

[BRANDERX]

It's free. Besides, neither domain is worth a custom logo.

Ha? Nothing is free, they take up to 35% of your earnings.

Not worth custom logos, then don't accept them as premium listings on your marketplace.

Having identical logos is not a good thing.

 

[ALDaisy1]

I feel logo similarities this strong between names with the same keywords (like chocolate and lux) aren't acceptable. Yes, the logos are complimentary, but there is a good chance both names will show up on the same search results, and that is a problem. I would request a review and logo revision.

 

[BRANDERX]

I feel logo similarities this strong between names with the same keywords (like chocolate and lux) aren't acceptable. Yes, the logos are complimentary, but there is a good chance both names will show up on the same search results, and that is a problem. I would request a review and logo revision.

Already reviewed. I did not submit a request.

Someone's watching this thread. Quick action .

 

[karmaco]

I have one logo I really don’t like on a “premium” name. Some of the logos are really bad.

 

[karmaco]

It's free. Besides, neither domain is worth a custom logo.

Well SH disagrees with you as chocolatesy is listed as a premium name.

 

[YairDD]

How do I get my domain to the front page of SquadHelp.com Explore Listings?

 

[bowskie]

Anyone else noticing very poor Customer service all of a sudden?

The chat function used to be excellent, but now it can take hours for a response and sometimes messages are looked at without any reply at all!

 

[NameWell]

Anyone else noticing very poor Customer service all of a sudden?

The chat function used to be excellent, but now it can take hours for a response and sometimes messages are looked at without any reply at all!

Thank you for bringing this up. I noticed that too. For me it's not hours, but days of being ignored. I have reported a problem via chat on Monday. It's Wednesday today and still no response.

I tried using the chat from a different browser where I'm not logged in to Squadhelp so on their end it probably seemed that I'm a potential customer, not a creative, and guess what - support replied within seconds.

This is sad. I hope this is just temporary. And I would appreciate it if they informed us about what's happening.

 

[NameWell]

Thank you for bringing this up. I noticed that too. For me it's not hours, but days of being ignored. I have reported a problem via chat on Monday. It's Wednesday today and still no response.

I tried using the chat from a different browser where I'm not logged in to Squadhelp so on their end it probably seemed that I'm a potential customer, not a creative, and guess what - support replied within seconds.

This is sad. I hope this is just temporary. And I would appreciate it if they informed us about what's happening.

P.S. I just got a response. Finally

 

[bowskie]

Thank you for bringing this up. I noticed that too. For me it's not hours, but days of being ignored. I have reported a problem via chat on Monday. It's Wednesday today and still no response.

I tried using the chat from a different browser where I'm not logged in to Squadhelp so on their end it probably seemed that I'm a potential customer, not a creative, and guess what - support replied within seconds.

This is sad. I hope this is just temporary. And I would appreciate it if they informed us about what's happening.

That is what I presumed was happening too.

@GrantP we realize SH is swamped at the moment, but this can't be the solution can it?

One of the real shining points in favor of SH compared to other marketplaces was the support. Why has the decision been made to sacrifice support quality to domain owners?

I just received a response to my query too. I wouldn't mind longer wait times as long as someone actually replied in the first place with a "received and working on it".

 

[Oruko]

Anyone else noticing very poor Customer service all of a sudden?

The chat function used to be excellent, but now it can take hours for a response and sometimes messages are looked at without any reply at all!

I noticed a new set of customer service representatives are now on board. That could be a reason for the sudden delay in response. I believe it will eventually be a plus to the initial swift customer service experience.

 

[Atom.com]

Thanks for tagging me and for your feedback. The recent delays in response times are unacceptable to us. I just posted this on our discussion Forum - which explains some of the reasons for the recent delays and what we are doing to address it:

https://rule_violation/t/delayed-support-response-times/4035

 

[Cdomains]

Anyone else noticing very poor Customer service all of a sudden

It has been that way for as long as I have been on the platform - about 3 months or so.

Been waiting over a month for them to take care of a problem with a domain.

Every time I contact them and someone finally responds they tell me they are going to give it

to "the team" and it will be resolved soon.

Never, ever happens.

Worst company ever!!!!!