Atom / Atom.com - Marketplace (formerly Squadhelp)

[JudgeMind]

Hey Folks,

I've just started using squadhelp.com to list some of my brandable. So far I have 76 domains listed, there is no fee to list. I've had some decent action so far in the way of interested buyers but no sales as of yet. I've only been with them for 1 week now.

A bit of a summary review of SquadHelp:

PROS

• No Listing fee
• No Logo design fee
• Ability to submit your names to end users holding naming contests
• Ability to chat directly or send a message directly to end users.
• Stats of your marketplace domains are shown in the marketplace dashboard.
• Their customer service and support has been great, 24hr a day chat.
• Ability to increase or decrease the list price of your domains or to show a discount. You can decrease or increase the price yourself by $200. If you want to lower more, you can contact support.
• End users can shortlist your domains before they make a decision on which they want to purchase. The number of shortlists is shown in you marketplace dashboard.
• When you submit your names you get to set the price you wish to get. Because their commissions are high I recommend listing at a higher price to offset the commission costs.
• Their landing pages are fairly basic but they work. Because the marketplace is fairly new, I'm sure we will see style improvements in the future.
• One thing I really like is they accept multiple extensions. I have listed .co and .io along with .com
• Each seller gets a direct link to their marketplace portfolio, HERES MY PORTFOLIO. It is handy if your trying to p[promote your portfolio through social media.
• I like that their marketplace doesn't have tens of thousands domain listings like BB. They are fairly strict on the domains they accept to list and so this helps keep the number of domains in the marketplace down and gets your listings more exposure.

CONS

• Their commissions are very high, depending on the domain name they are usually between 30% and 35%. However, there are no listing fees, no logo design fees, so in the end their commission is very similar to brand buckets.
• Their logos are not top quality, in fact I requested to have some of my logos remade.
• I think they have a big backlog of logos to design, the wait time for logo design has been around 1 week, but your names are still listed while the logos are being designed.
• After your names are accepted you need to agree to their commission rate, at this point you also need to apply your own keywords, descriptions etc. I found this was very time consuming.

 

[NameGroove]

I like Atom and its focus on brandable domains that are often a bit different. What I don't understand, however, is the pointless stringing together of 3-4 letters in the Ultra Premium category. Shouldn't only domain names that actually make sense appear there?

Personally, some of the acceptances don't make sense on the surface and some of the rejections are surprising. But Hilco has a lot of experience in what sells. And I guess 3-4 characters sell (either that or they are Hilco's inventory).

 

[Domainchick.de]

Personally, some of the acceptances don't make sense on the surface and some of the rejections are surprising. But Hilco has a lot of experience in what sells. And I guess 3-4 characters sell (either that or they are Hilco's inventory).

Okay, that could very well be possible. But I still don't understand the logic behind it.

This is by no means ultra premium for me

 

[NameGroove]

@Atom.com

When a buyer is tracking a name - what is the policy? Do the brokers reach out to the potential buyer who is tracking? Do they tell us when they are doing this and let us know the status? Is there any way to see this status (or monitor) on our dashboard?

I've had buyers track names and hear nothing. Chatting with your CS simply gets the response "Any inquiries regarding this domain will be shared with you. Currently, there are no offers for this domain yet." I know there are no offers, but they are tracking. Who follows up? How do I see the progress?

 

[King]

Search has been updated once again

& new tool coming shortly

We also launched a tool that lets sellers see which of their domains our agents are selecting for top placement across relevant searches. This gives sellers real visibility into how their portfolio is being interpreted and which names have early discovery momentum.

This level of transparency has never existed in the domain world and it opens the door to deeper insight and better decisions. Soon sellers will be able to see these details directly in their dashboard.

Source: https://www.atom.com/blog/the-next-phase-of-search-and-discovery-at-atom/

 

[Future Sensors]

Domain Name: ATOMREGISTRAR.COM
Registry Domain ID: 3026656674_DOMAIN_COM-VRSN
Registrar WHOIS Server: rdap.atom.com
Registrar URL: http://atom.com
Updated Date: 2025-10-24T17:58:10Z
Creation Date: 2025-10-07T09:05:12Z
Registry Expiry Date: 2026-10-07T09:05:12Z
Registrar: Atom.com Domains LLC
Registrar IANA ID: 4547
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.8476200070
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: NS1.ATOM.COM
Name Server: NS2.ATOM.COM
DNSSEC: signedDelegation
DNSSEC DS Data: 59453 13 2 D14B9207BA6BDE6BED2DD6564BCD8D88A37290AE4B4AC9CF68AFC8538B9DE631
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2025-11-21T17:47:24Z <<<

https://registrar.atom.com/

registrar.atom.com. 300 IN CNAME cname.mydomainprovider.com.

cname.mydomainprovider.com. 3600 IN A 2.57.56.199

AS      | IP               | BGP Prefix          | CC | Registry | Allocated  | AS Name
25151   | 2.57.56.199      | 2.57.56.0/24        | NL | ripencc  | 2019-03-18 | CYSO-AS, NL

Domain Name: MYDOMAINPROVIDER.COM
Handle: 1836177210_DOMAIN_COM-VRSN
Creation Date: 2013-11-20T13:03:15Z
Expiration Date: 2026-11-20T13:03:15Z
Updated Date: 2025-11-21T08:16:32Z
Registrar: Realtime Register B.V.
Registrar IANA ID: 839
Domain Status: client delete prohibited
Domain Status: client transfer prohibited
Name Server: NS1.PREMIUMDNS.ZONE
Name Server: NS2.PREMIUMDNS.ZONE

 

[URL Stream]

Retraction:
Based on recent posts in this thread, it occurred to me that I had mistakenly assumed Atom stopped sharing data after they revamped how they measure stats and filter bots. In reality, it appears this is just a glitch with my account — my stats haven’t updated since the change, even though other analytics clearly show ongoing visitors. I reached out to support two days ago and was told I’ll need to wait until Monday for a response.

Anyone else experiencing this?

@Atom.com

Show attachment 288255

@Atom.com

I’ve chatted with your team multiple times for a full week already this issue, yet I keep receiving the same generic responses: “We’re looking into it, thank you for your patience,” and similar.

Can you clarify what’s causing the delay in addressing what appears to be a straightforward issue—my stats disappearing overnight and remaining missing for over a month?

 

[Velocity.Now]

@Atom.com

I’ve chatted with your team multiple times for a full week already this issue, yet I keep receiving the same generic responses: “We’re looking into it, thank you for your patience,” and similar.

Can you clarify what’s causing the delay in addressing what appears to be a straightforward issue—my stats disappearing overnight and remaining missing for over a month?

They are busy working on next weeks 5 new innovations

 

[Jannes]

They are busy working on next weeks 5 new innovations

I'm expecting one of them to be logos tailored to the buyer persona. /s

 

[URL Stream]

@Atom.com

I’ve chatted with your team multiple times for a full week already this issue, yet I keep receiving the same generic responses: “We’re looking into it, thank you for your patience,” and similar.

Can you clarify what’s causing the delay in addressing what appears to be a straightforward issue—my stats disappearing overnight and remaining missing for over a month?

Latest response:

My Atom WLM is linked in my signature. Could someone please help me run a repeat-visitor test?

Bots welcome to apply for job.

 

[Chris Co]

My Atom WLM is linked in my signature. Could someone please help me run a repeat-visitor test?

I visited compassion and then returned again 10 minutes apart, see if that registers.

Also, I tried tracking the price but received a 404 error and it remains unchecked, not sure if this is related?

 

[Future Sensors]

I visited compassion and then returned again 10 minutes apart, see if that registers.

Also, I tried tracking the price but received a 404 error and it remains unchecked, not sure if this is related?

I'm not sure if WLM visitors are included in the stats, as well.

For testing purposes, I'd manually type in the bare domain, and then revisit after some time. Maybe on PC and mobile, separately.

 

[URL Stream]

I visited compassion and then returned again 10 minutes apart, see if that registers.

Also, I tried tracking the price but received a 404 error and it remains unchecked, not sure if this is related?

Thank you so much!

I'm not sure if WLM visitors are included in the stats, as well.

For testing purposes, I'd manually type in the bare domain, and then revisit after some time. Maybe on PC and mobile, separately.

Good to know, thanks.

---

Inviting all community members to a repeat visitor party @ PodCity.com

Please give time between each visit and if possible on PC and mobile, separately.

Kindly 'Quick reply' Done to this post if/when done.

 

[Chris Co]

I'm not sure if WLM visitors are included in the stats, as well.

For testing purposes, I'd manually type in the bare domain, and then revisit after some time. Maybe on PC and mobile, separately.

You're right, when accessed via the WLM, the URL is:

https://urlstream.com/name/Compassion.now

I tried again by visiting the URL below, and now I can track the price successfully:

https://www.atom.com/name/Compassion.now

I assume all WLM domains have this price tracking issue then @Atom.com ?

 

[URL Stream]

You're right, when accessed via the WLM, the URL is:

https://urlstream.com/name/Compassion.now

I tried again by visiting the URL below, and now I can track the price successfully:

https://www.atom.com/name/Compassion.now

I assume all WLM domains have this price tracking issue then @Atom.com ?

This tracking notification just came in.

 

[URL Stream]

You're right, when accessed via the WLM, the URL is:

https://urlstream.com/name/Compassion.now

I tried again by visiting the URL below, and now I can track the price successfully:

https://www.atom.com/name/Compassion.now

I assume all WLM domains have this price tracking issue then @Atom.com ?

Atom support team:

 

[Chris Co]

Show attachment 288598

Maybe someone else can try a different WLM domain and see if they experience the same issue.

 

[Future Sensors]

Maybe someone else can try a different WLM domain and see if they experience the same issue.

I can confirm the 404 Error.

@Atom.com

When visiting a WLM site:

1. In Chrome, enabling price tracking on a domain works (redirect to https://www.atom.com/track-price/ )
2. In Firefox, enabling price tracking gives a 404 Not Found error (redirect to https://www.atom.com/name/ )

Also: why does it redirect to Atom.com while on the WLM site?

Please fix.

 

[URL Stream]

I can confirm the 404 Error.

@Atom.com

When visiting a WLM site:

1. In Chrome, enabling price tracking on a domain works (redirect to https://www.atom.com/track-price/ )
2. In Firefox, enabling price tracking gives a 404 Not Found error (redirect to https://www.atom.com/name/ )

Also: why does it redirect to Atom.com while on the WLM site?

Please fix.

Show attachment 288599

Thank you @Future Sensors for being on it.

Atom support team response:

 

[Future Sensors]

Thanks a lot @URL Stream!

 

[URL Stream]

Update: It looks like the tech team finally made some backend fixes to my account. For the first time in ages, the visitor map is showing again on my dashboard.

After they confidently and repeatedly told me that my names had no visitors for weeks, this is the first real acknowledgment that there was indeed a bug on my account.