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Afternic Update

Labeled as information in Domain Industry News started by Joe Styler, May 2, 2017.

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  1. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    There are several threads ongoing about Afternic so it was easier to start a new one here with the big picture of what is going on. A few weeks ago we had a major release which did away with the escrow process on Afternic and started a new service called Transaction Assurance. There are several main reasons why we did it, two of the big ones being:
    1. Compliance - We are not an escrow company and using this new flow allows us to be compliant to all laws in the areas we operate which is very important for everyone.
    2. Ease of use - Much of what we have done over the past 2 years around the Aftermarket is being done to reduce overall friction for the buyer and seller to allow domains to move to buyers easier and make managing your domains for sale easier.

    There are other reasons for doing this which tie into a bigger picture of other projects we have in line for the coming year or so which also allow for better sales for our sellers such as faster payment times and more International payment options as well as better/easier domain management and some bigger improvements that have been asked for by customers for a while.

    The project was not rushed or left untested. In fact we put in over 8 man years of labor on it and did extensive testing. Part of the project involved us integrating with two 3rd party providers to help with International payments and communications. These are big name companies with a track record of success and utilizing their tools behind the scenes will help everyone in the long run to be able to sell more domains easier.

    Obviously things have not gone as well as we would have liked, but we are actively working on resolving the issues around communication and payments. We have had meetings at the highest levels to take care of this as a very high priority. As of today we believe most email communication issue are resolved.

    We are not only meeting about things we are actively deploying new code and changes and other teams are working to manually jump in and help out so we can get answers for our customers and make sure they are being paid. I personally saw many people working late nights and over the weekends doing what they could to keep improving the processes because our customers are very important to us. We have a good team who have all pulled together to try and help it is not just me on the forum answering questions I couldn't do it without the help of our Aftermarket teams.

    I think we are very close to having a smoothly operating process again with a better ultimate process for the future which will allow you to grow with us and continue to sell domains at a better rate of return. Thank you for your patience and for being a customer.

    If you are waiting for payment the #1 thing I have seen resolve this the fastest is to login to your Afternic account and go to your payment settings. Make sure that you have a payment set up as a default option and that is correct. We migrated all the old payment information into the new system. If you are in doubt or cannot find a way to select a default payment option it is faster to create a new payment method (even using the same info you already have) and select that new payment method as your default. Doing this will tell the system to try and pay you for any outstanding balance you are owed.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. pokainc

    pokainc Top Member VIP ★★★★★★★★★★

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    Although this post is very appreciated, easier said than done. All kinds of tests and re-choosing of payment methods and default payment methods still haven't resolved the issue.. last interaction indicated that the funds will be sent latest by the end of today (last interaction was last week at a high level). Overall it's been 1 month since my fast transfer sales aka domains were gone from my account... I'll gladly post if I actually receive any funds
     
    Last edited: May 2, 2017
  3. Hypersot

    Hypersot Top Member VIP

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    Thank you for the time you took to give us an update on the situation.

    Since the update I had only one sale made and I experienced the changes first hand.

    Unfortunately, I have encountered such ridiculous obstacles in finalising that sale which only left me wondering why change anything at all.
    The old system, while not being one of the best around, still worked without too much effort. The new one definitely does not look like it has been tested as much as you say, not that I don't believe you of course.

    A few minutes ago, I received the payment from the aforementioned sale and I noticed that the amount is $1 short from what was shown on my account's interface. Even those small details make one wonder what's going on since I've never had similar discrepancies in the past.

    Not a positive experience so far
     
  4. wwwweb

    wwwweb Top Member VIP

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    I called Afternic support, pressed 2 for customer support at 10:15 AM PST, and got the message it is either outside regular business hours, or there is nobody to take your call...

    Something is not right about payments, I have updated my default as I already went thru this with the last transaction 10 days ago, now my payment for a domain transfer that completed a week ago, was supposed to be paid on Monday, May 1st, which has come, and gone without avail.
     
  5. wwwweb

    wwwweb Top Member VIP

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    My last payment was $1 short also, didn't say much about it, as I thought it could be some round off error, or I thought it was some paypal charge?
     
  6. wwwweb

    wwwweb Top Member VIP

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    @Hypersot was was your scheduled payout date on your dashboard for your sale, if you don't mind?
     
  7. Hypersot

    Hypersot Top Member VIP

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    The point here is that, it's something that never happened before and it happens now on the same service. Surely it's something that the tech team must know as it might be more serious than the $1 amount shows.

    edit (to answer your post above):
    Yes. The date shows 4th of May but I got paid today.
    Except for the wrong payment amount, the dashboard also shows the wrong payment method; I got paid via paypal and the dashboard shows non_us_wire.
     
    Last edited: May 2, 2017
  8. wwwweb

    wwwweb Top Member VIP

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    Well congrats on getting paid, I am scheduled for May 1st payout, and it is still outstanding.

    I think non_us_wire is code for paypal, which sounds super confusing.
     
  9. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    That is also being fixed, the Paypal - non us wire label.
     
  10. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    There is a $1 Paypal fee for non US based PayPal account payments.
     
  11. Hypersot

    Hypersot Top Member VIP

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    Afaik, that wasn't there before. Please correct me if I'm wrong.
     
  12. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    It was not we switched to a third party payment vendor for International payments that allows for more payment options in local currency, lower payment threshold, and some other improvements.
     
  13. carob

    carob Top Member VIP ★★★★★★★★★★

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  14. CJ6

    CJ6 My favorite movies are too offensive now. Whimps. VIP

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    Scheduled payout date was April 21st. Actual payout date is unknown.
    I have verified and updated the payment settings for the 4th time this month (maybe 5). Maybe I'll get paid soon.
     
  15. Premiums

    Premiums find.ventures

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    Hello Joe,

    The issue is still not resolved but thanks for the post.
     
  16. Beezy

    Beezy Top Member VIP

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    Hire a good project manager plz.
     
  17. carob

    carob Top Member VIP ★★★★★★★★★★

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    This reminds me so much of Moniker - a successful but bug-filled company that had no interest in fixing stuff or even identifying problems, sold on to a bigger player who proceeded to make things worse. What's next?

    I still question why they did not just integrate Afternic into Godaddy and then shut Afternic down.
     
    Last edited: May 2, 2017
  18. alcy

    alcy Top Member VIP

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    the best question on earth.
     
  19. CJ6

    CJ6 My favorite movies are too offensive now. Whimps. VIP

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    Oh god, no. I hate GoDaddy's interface.
     
  20. Nat Hunt

    Nat Hunt Upgraded Member Gold Account VIP

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    I think Afternic needs to keep operating as a separate brand since it has so many partners who directly compete with GoDaddy.
     
  21. NameAgency

    NameAgency Top Member PRO Gold Account VIP

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    Not to mention when they send the "please set a price for the domain" email when the domain is listed as "make offer". If I wanted to set a price, I would not select "make offer".
     
  22. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    Exactly! Not only that. Those inquiries are 99% of the time just tire-kickers from your listings also being listed on GoDaddy..
     
  23. CJ6

    CJ6 My favorite movies are too offensive now. Whimps. VIP

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  24. Nattydomain

    Nattydomain Reuse Domains VIP ★★★★★★★★★★

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    LOL I should have read this as I just sent you a PM about Afternic and payments LOL my bad
     
  25. frank-germany

    frank-germany F1lter.com xpired domain search engine Gold Account VIP

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    the one thing I like about Sedo is that they don't mess about with payments

    to me once you got the money and the domain into your own hands
    I can see no reason for any delay of payments

    there is no need to check what ever
    You have the funds and the domain

    ---> now hurry to release it


    even sedo can do that
    actually they do send money same day

    so why do you need excuses and explainations
    do it manually if your system is f**cked

    actually THAT needs to be your first priority


    still no payments
     
    Last edited: May 2, 2017

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