Afternic - Official Thread

[GoDaddy]

Hello NamePros!
By popular demand, we have launched a dedicated feedback thread for Afternic, the GoDaddy-owned domain name marketplace.

We have created this thread as a way for you to tell us what works, what doesn't work, and what features you'd like to see at Afternic (please be constructive with your feedback). We're looking forward to hearing from the domain investment community to help us shape the future of Afternic.

We will also be sharing Afternic product updates in this thread.

Please note that this thread is not meant for support. Please email our support team at [email protected] for assistance.

 

[DomainRecap]

If the "Accept Offer" button is actually a "Change Price" button and this is functioning as intended, then the button should not be called "Accept Offer".

This looks like exactly what was going on here.

Gotta love that Afternic beta!

 

[bmugford]

Yeah, and that is just on the buy side.

On the sell side, there are annoyances also.

I am still waiting for payment on a sale that was "completed" on January 4th.

That is when I got an email saying funds will be sent in 1-3 business days.

I contacted my account rep about this one today. It's not a big sale.

I received this "1-3 business day" email 8 days ago now.

The transaction still does not even show a payout date.

I was told that they talked to the transaction assurance team and it was escalated.

It seems like I am having issues with almost every transaction lately.

Brad

 

[capybara]

For the domain names which do not use Afternic nameservers (...and haven't been there for years), when there is suddenly a view count, where do these come from?

 

[DomainRecap]

where do these come from?

Probably clicks from partners in their domain sales MLS network.

 

[Future Sensors]

In the Dashboard, Afternic suddenly starts asking to setup a payee account to receive domain sales payments. But I have already specified two payment methods in Settings. What's going on? So many errors everywhere.

 

[kor]

These kinds of strange problems that appear out of the blue have started to make me think that there are people within the company who are sabotaging the system.

 

[MariaEl]

In September, 2023 I listed one of my domains (two generic English dictionary words, exact match for a service), and wanted to try parking it with ads. My parking account status was and is still approved, I set the nameservers to Afternic (1 and 2) as instructed, and selected "Cashparking" lander. Once or twice since that date I checked (typed domain's exact URL) and it was effectively displaying related ads. Last time was yesterday. But then I logged into my account and looked up for the parking stats of those nearly four months, and... nothing!! Checked three times, selecting the right time frame, and got always the same result "Sorry, no...etc.". So I guess I will never know, but, if any revenue was generated, it certainly did not reach me (neither did I have the chance to know if my name was at least visited).

I feel outraged, and I don't even want to waste time and energy on this. Just changed nameservers out of AN.

So sorry to have to complain, absolutely not my style.

 

[Kyle Tully]

In the Dashboard, Afternic suddenly starts asking to setup a payee account to receive domain sales payments. But I have already specified two payment methods in Settings. What's going on? So many errors everywhere.

Yup I've had the same issue for months.

 

[MariaEl]

In September, 2023 I listed one of my domains (two generic English dictionary words, exact match for a service), and wanted to try parking it with ads. My parking account status was and is still approved, I set the nameservers to Afternic (1 and 2) as instructed, and selected "Cashparking" lander. Once or twice since that date I checked (typed domain's exact URL) and it was effectively displaying related ads. Last time was yesterday. But then I logged into my account and looked up for the parking stats of those nearly four months, and... nothing!! Checked three times, selecting the right time frame, and got always the same result "Sorry, no...etc.". So I guess I will never know, but, if any revenue was generated, it certainly did not reach me (neither did I have the chance to know if my name was at least visited).

I feel outraged, and I don't even want to waste time and energy on this. Just changed nameservers out of AN.

So sorry to have to complain, absolutely not my style.

To be clear: Afternic system didn't recognize my domain as "parked" at all, when in fact it was.

 

[lotk]

I see that Afternic Classic view is going to be retired tomorrow and we will only be able to use Afternic 2.0. I still see no way of being able to submit my details after making a purchase. I can see it in my list of purchases (Domains --> Purchases) but no option to click on anything.
FYI My complaint to Afternic resulted in them giving me the details to submit my info via the Classic view. Glad I did it today before there was no option.... Anyone else experience this?

 

[GoDaddy]

I have received an offer from an Afternic broker, but how do I accept it?

I hit the "Accept Offer" button, and all it does it try to change my Floor Price to the price of the offer, which it has already done. Each time I hit Accept Offer, it brings up the same "change price" screen over and over and over even though the values have already changed.

If the "Accept Offer" button is actually a "Change Price" button and this is functioning as intended, then the button should not be called "Accept Offer".

This is the definition of insanity.

@AfternicDLS @GoDaddy

Hi @DomainRecap
The process is:
1. Click the Accept Offer button
2. Adjust the floor price to the accepted amount (the floor price should auto-populate to the offered amount)
3. Click Save Changes
4. Click Send to send the message to the broker

There's an opportunity to make this clearer, though. We have sent this feedback to our team to review for future iterations of the lead center. Thank you for sharing your experience.

For the domain names which do not use Afternic nameservers (...and haven't been there for years), when there is suddenly a view count, where do these come from?

Hi @capybara,
The views are tracked to our landing pages (e.g https://afternic.com/forsale/[domain]) and the views you mention are likely coming from an Afternic partner directly to the landing page.

In September, 2023 I listed one of my domains (two generic English dictionary words, exact match for a service), and wanted to try parking it with ads. My parking account status was and is still approved, I set the nameservers to Afternic (1 and 2) as instructed, and selected "Cashparking" lander. Once or twice since that date I checked (typed domain's exact URL) and it was effectively displaying related ads. Last time was yesterday. But then I logged into my account and looked up for the parking stats of those nearly four months, and... nothing!! Checked three times, selecting the right time frame, and got always the same result "Sorry, no...etc.". So I guess I will never know, but, if any revenue was generated, it certainly did not reach me (neither did I have the chance to know if my name was at least visited).

I feel outraged, and I don't even want to waste time and energy on this. Just changed nameservers out of AN.

So sorry to have to complain, absolutely not my style.

Hi @MariaEl,
We're sorry to hear that. Could you send us a DM with an example domain name from your account? We want to pass this to our parking team to investigate.

I see that Afternic Classic view is going to be retired tomorrow and we will only be able to use Afternic 2.0. I still see no way of being able to submit my details after making a purchase. I can see it in my list of purchases (Domains --> Purchases) but no option to click on anything.
FYI My complaint to Afternic resulted in them giving me the details to submit my info via the Classic view. Glad I did it today before there was no option.... Anyone else experience this?

Hi @lotk,
That's a good question. The ability to submit your details after making a purchase will continue to be done via the Classic view for now. We will change this Transaction Assurance page when we can bring all its elements into the 2.0 experience.

 

[kor]

I received an offer of $100 for a domain name that I had just added to my portfolio and was listing only to collect offers. Of course, I rejected this funny offer.

Then I got this message:

I am the only one who will decide the pricing of the assets I own. No one has the right to comment on this point until I ask for. Especially to speak to me in an imperative manner is unacceptable!

If you do not want such listings to be made in Afternic, then simply remove this option. Or train your brokers properly!

 

[bmugford]

I received an offer of $100 for a domain name that I had just added to my portfolio and was listing only to collect offers. Of course, I rejected this funny offer.

Then I got this message:

Show attachment 251612

I am the only one who will decide the pricing of the assets I own. No one has the right to comment on this point until I ask for. Especially to speak to me in an imperative manner is unacceptable!

If you do not want such listings to be made in Afternic, then simply remove this option. Or train your brokers properly!

I kind of see both sides on this.

I am sure as a broker it would be easier to do your job if you have pricing guidance. That being said, I do find that response to be rather snotty.

In an ideal world I would go through and set more accurate minimum offers on every domain. In reality, I don't feel like spending countless hours doing that with thousands of domains.

Brad

 

[DomainRecap]

The broker seems to be confused by Minimum Offer and Baseline Price, which are two totally different things.

Plus, I put $1K as my minimum, but the Afternic brokers totally ignore it and still send me offers in the $200-$500 range, so they clearly want to drive on both sides of the road.

 

[MariaEl]

Hi @MariaEl,
We're sorry to hear that. Could you send us a DM with an example domain name from your account? We want to pass this to our parking team to investigate.

Thank you very much for your consideration.

 

[kor]

In an ideal world I would go through and set more accurate minimum offers on every domain.

The dilemma actually starts here.

It is not possible for me to provide optimum pricing for assets related to sectors that are just starting to grow, such as AI.

If I set the minimum offer as $1000, this time offers worth $1000 will start coming and I will not accept them again. Or if I set it at $50,000, I will miss the $49,000 offer.

"Make offer", as the name suggests, means open to offers. While the brokers should be aware of current market data and look out for the interests of "both" parties, it seems like some of them are just busy acting like teenagers.

My personal opinion is that the broker himself wanted to own this domain name and got angry when he did not get the response he expected. I don't think someone would react this much to a commission they would get out of $100.

 

[bmugford]

I contacted my account rep about this one today. It's not a big sale.

I received this "1-3 business day" email 8 days ago now.

The transaction still does not even show a payout date.

I was told that they talked to the transaction assurance team and it was escalated.

It seems like I am having issues with almost every transaction lately.

Brad

No update yet. The domain is still not scheduled for payout.

This is the email I received on 1/4. It says 1-3 business days.

Meanwhile, in the control panel it shows "transfer processing" with a 1/2/2024 payout date.

If you click on "See Status" it shows the following message, with no payout date scheduled.

It seems like Afternic's system has no idea what is going on.

There sure are a lot of mixed messages. @GoDaddy

Brad

 

[GoDaddy]

I received an offer of $100 for a domain name that I had just added to my portfolio and was listing only to collect offers. Of course, I rejected this funny offer.

Then I got this message:

Show attachment 251612

I am the only one who will decide the pricing of the assets I own. No one has the right to comment on this point until I ask for. Especially to speak to me in an imperative manner is unacceptable!

If you do not want such listings to be made in Afternic, then simply remove this option. Or train your brokers properly!

Hi @kor
Thanks for your feedback. We'll be sure to share this with our sales team lead.

No update yet. The domain is still not scheduled for payout.

This is the email I received on 1/4. It says 1-3 business days.

Show attachment 251632

Meanwhile, in the control panel it shows "transfer processing" with a 1/2/2024 payout date.

Show attachment 251635

If you click on "See Status" it shows the following message, with no payout date scheduled.

Show attachment 251634

It seems like Afternic's system has no idea what is going on.

There sure are a lot of mixed messages. @GoDaddy

Brad

Hi @bmugford,
Thanks for pointing this out. The email you received comes from a standard template that provides general guidance on our typical payout schedule. Afternic's platform communications should be in sync, though. We'll bring this up with our engineering team today.

 

[love4ever]

Afternic have retired the classic interface , Now only 2.0 for the use .

.

 

[GoDaddy]

Afternic have retired the classic interface , Now only 2.0 for the use .

Show attachment 251641



.

Thanks @lovely4ever!

To note, since there were a couple of questions about this above, we will still be using some Transaction Assurance pages in the Classic View for now. Other than that, we're excited to focus on Afternic 2.0 and the continued updates we'll release!