1and1

[wayne_chance]

I turned off autorenew for all my domain now my whole control panel is locked and none of the forwarding is working, and i can't change the name servers they are all stuck.
Have you ever heard of such a practice before by a domain registrar?
:notme:

 

[carob]

I register 2 domains today.because it's cheap.When I saw you guys posts.maybe I should think about it.Godaddy I registerd many domains.So I think old company good than young.

It is NEVER worth it doing business with 1 and 1, or leaving domains there. It is very time-consuming trying to deal with them and they will make you very angry and they may succeed in ripping you off.

Just stay away from 1 and 1 and tell everyone else to do the same.

 

[wayne_chance]

"Please be informed that you have turned off the auto renewal for the domain names %%%%%%.net
and ^^^^^^.net and is now waiting to close when it reach it's expiration date. You cannot change or modify the name server of this domain names since you have disabled the auto renewal."8-X8-X8-X

 

[iNineteen]

I'm not able to comment on 1and1 without breaking a few forum rules

 

[BitcoinDK]

I used to have my domains in 1and1, when I started domaining.

I moved all my domains out from them for - I think it was 3 years ago? - but I still recieve e-mails from them regarding domains, I loooong time ago moved out from them and some I have sold, but still I recieve e-mails from them regarding these domains. lol

It was because of them, that I applied for domain-reselling to get more control over my domains, so now I use my own reseller-panel for my own domain-names.

 

[interestedenough]

1&1 are just nasty with their own clients. They make it confusing and difficult to take off the auto-renew on domains... Then, they will send you straight to the collection agency.... No other registrar has done that to me. They are excellent at allienating their customers. They DO however have beautiful full page advertising on known US magazines. In summary, they are great at attracting customers, but THEN they abuse them.

 

[vc]

They will still get renewed and you will be getting a phone call from collection soon.

That's 1and1 for you.

 

[wayne_chance]

I still have 20 domains that do not forward and can not change the name servers or IP address.
Most of them are dead. I called support they are no help what so ever.

They say I have to turn on auto renew to get control of the domains. Again nothing in the terms and conditions about this.
I estimate i've lost quiet a bit of money from lost domain revenues. One client is mad as hell.

I refuse to turn on autorenew.
Only think that works is a transfer! Still takes 5days to transfer out of there.

What can i do if they refuse to transfer a domain?
One domain they do not approve, i have tried for 3 weeks to transfer it. Incredible!

 

[thefreshtwist]

i turned off autorenew changed my credit card info and they billed the previous card i had in system....

i tried to cancel also before they renewed but they charged my old card no longer in the system and i cant access the domains now and i been going back and forth with there [email protected] getting no where. help!!! lol

 

[BitcoinDK]

i turned off autorenew changed my credit card info and they billed the previous card i had in system....

LOL. Once 1and1.com get you they never let you go!

1and1.com deleted some of my domain names I tried to transfer out before their expiring. For some reason they did not allow to transfer them out, so I had to backorder to get them back. Luckily enough the domains had only meaning to me, so I got them from backordering.

And now, almost 5 years or so from the episode, I still get yearly fee bills for the very same domain names they themselves deleted.

Luckily I have terminated the card I used with them so they didn't "accidentially" take the money.

I love 1and1.com :hearts:

 

[thefreshtwist]

Seriously, ICANN should do something as soon as possible!
1&1 should be closed

called icann in cali and they refused to comment on the situation so using logic ... i conclude there pockets are lined from 1and1

can somebody explain to me how they can justify trying to charge me a redemtion fee for a domain which is good till next year since i just paid for it.... but since there system sucks and deletes a domain but still charges you for it.... and if you want access to it they want redemtiom fee.... i thought redemtiopn fee was only for expired domain... this is not a expired doamin... its one they nowe have control of because there system is designed to take control of your stuff


appernetly http://forums.DigitalPoint/showthread.php?t=1188534

they will try to sell my domains././...

i think somebody should contact that group anonymous and have them take down 1and1 for abusing people

 

[carob]

Worst company ever. Their "support" send you emails wrongly saying you must do it by phone... but the telephone number does not even work. Just keep hammering the complaints department by email, not the useless others.

Transfer all domains out as soon as possible, then ask them to confirm by email that you have no domains there and will not be charged anything. Getting that confirmation email from them is really important - their whole tricky setup is to make it hard to stop them billing you and hard to know what is going on.

Aren't Sedo and 1-1 connected?

 

[popdomains]

Their awful. I sold a domain to a customer at the start of the year. Requested auth code and then they locked me out of the control panel.

After weeks of emails and phone calls I managed to email them and get them to accept the transfer. Branded me a liar to my customer and still locked out of the control panel.

 

[irvin]

I've just ordered a domain from 1and1.(1$)
Hope everything will be fine with them? I heard people need 3-5 days to get control of domain.

NOTICE:
Just using domain service, not hosting.

Ouch, apparently their domain sucks too!

I waited 3 days after placing my domain order, no news, no reply, no nothing, and then on the third day, here they come, but damn, they say the domain I placed in my order has already been registered by someone else. Arrrgghhh!!

---------- Post added at 03:49 AM ---------- Previous post was at 03:48 AM ----------

I have no experience with 1and1 I was just about to move tons of domain there. Thank you guys for this thread ) I guess I will stick with the daddy ...Go....daddy at least their customer service is 24/7 and no debt collector will be running after me for domain renewal fees.

You better off pulling all your domains out from them immediately and go with other registrar.
You are risking your domains with 1and1. I've just been scammed by them just a few days ago.

Let me share it in my post below.

---------- Post added at 03:52 AM ---------- Previous post was at 03:49 AM ----------

I got this new domain that I wanted to register and I placed an order for that on the 1st of June 2012 but then I never received any reply at all from them even after going through payment/contract through Paypal (it's like an ongoing/recurring payment agreement that I had to agree to according to their policy as mentioned by 'richface', it's some sort of a contract before you receive your goods/service, scary indeed!). Well I got all my Paypal agreement done with them and still no reply whatsoever. So I waited for 2 - 3 days, and today 4 June 2012 I finally received a reply after emailing them on 2 June 2012 pointing out that issue.

I thought I received a confirmation that the domain registration order I placed through 1and1 has been successfully processed, but damn it!!! Guess what now?!! I looked up the whois search and it reveals that domain has just been registered by this f'ing 'Fundacion Private Whois Domain Administrator' , and registration date?? You guess it, it's 2012-6-3 (3rd June 2012!! Huh?!)

1and1, if it's one of your employees/directors/managers who did this, you got really a very dirty and nasty game you play here.
And in case it's someone who is affiliated with that sucker who works in your company that played this dirty game, 1and1, your company still sucks big time!!!

For guys out there, never ever use 1and1's domain registration service, why? Because of this:

1. Your domain will never get registered straight away, it will sit there waiting 2 - 3 maybe longer to be processed
2. While that's awaiting, you risk your domain name somehow got stolen intentionally/unintentionally by one of their staff or their affiliate
3. Their online customer account system does not work properly, I tried to login with the correct account number and password, it didn't let me in, even though after I reset my password, and used new password still no nothing!
4. If such scam like this can happen (not only this time, pls pls read other threads in this forum), it means you are also risking all your valuable info i.e. payment details, personal details, you name the rest could be shared and exposed to their scams affiliate or some sort.

Enough complaint, does anyone know what are the procedures/things involved in bringing this attention to ICANN so I can report this issue to be investigated by ICANN please? I guess it's my bad luck this time, but I'll bite the bullet and move on, however, it makes me so p'ssed off that it forces me to at least report this case to ICANN.

Now I read some posts here that ICANN is most likely to ignore such 'small' case, what are we supposed to do?

 

[tech_noir]

For some reason I once tried to try 1and1 (funny part, I was intending to buy a lot ot domains).
Well, I am from Bulgaria... a relatively small country in the corner of Europe, ex-communist, now a member of th EU, etc. Not blaming anyone for never heard of it, but hey... it is easily checkable that it is a part of EU (including the legal mainframe), have amongst the fastest broadbands speeds worldwide, highest rating forumers on StackOverflow etc. Maybe eventually we use those interwebs (often globally, due to the small local market) and write some softwarez.
Anyway.... while registering there was a dropdown to chose the your country. Burkana Faso, Some Isands... Bulgaria.. nope. Well then... maybe someone had forgotten to include it or something silly like that. I provided an address and phone in USA (which by the way were perfectly true and valid). Registered without a problem.
Next thing was to contact them to fix that silly error in the dropdown. Did not see any support chat, so I wrote them a message in Facebook.
They replied me that the can see my frustration (what?... anyway... then I became frustrated) but they don't work in Bulgaria.
Which left me wandering if they actually visit their customers phisically (so the distance matters.... but whell then, there were even more remote ad dangerous places to visit). Isn't my credit card (workig prefectly with anyone else worldwide) and PayPal worse... On the next morning I have recived a message that my account has been banned for being fake... Good thingk I haven't spend anything.

 

[lll]

never heard anything good about 1&1
stay away from them in the future is my advice.
try to call some customer service tomorrow there!

 

[LegitimeDomains.com]

They should be called run&run :D

 

[south]

"Please be informed that you have turned off the auto renewal for the domain names %%%%%%.net
and ^^^^^^.net and is now waiting to close when it reach it's expiration date. You cannot change or modify the name server of this domain names since you have disabled the auto renewal."8-X8-X8-X

Report it to ICANN at the very least. Doubt it would accomplish anything, but if enough people complain something might happen.

 

[PabloEscobar]

I've just ordered a domain from 1and1.(1$)
Hope everything will be fine with them? I heard people need 3-5 days to get control of domain.

NOTICE:
Just using domain service, not hosting.

 

[ioana_bv]

Seriously, ICANN should do something as soon as possible!
1&1 should be closed

 

[aceeca]

1and1 is the worst registrar in the world. Stay away.

 

[ODST.com]

1and1 are crooks. If you have problems with them take them to the Better Business Bureau. You will be sure to win.

I agree with asking anonymous to take down 1and1 they are getting a bit too big for their britches

 

[sexoox.com]

I register 2 domains today.because it's cheap.When I saw you guys posts.maybe I should think about it.Godaddy I registerd many domains.So I think old company good than young.

 

[ioana_bv]

I register 2 domains today.because it's cheap.When I saw you guys posts.maybe I should think about it.Godaddy I registerd many domains.So I think old company good than young.

1and1 have been online for many years. And no, age doesn't matter. Just check for reviews before choosing a registrar.

 

[k.alliance]

i would stay away from 1and1 i used them a couple of times, and had nothing but problems. I also think their user interface is S...