Ethan G.
Info
at 22:34, Dec 6:
You are number 1 in queue, with an estimated wait time of 0 Minutes and 1 seconds. Thank you for your patience, one of our experts will be with you shortly.
Info
at 22:34, Dec 6:
You are now chatting with Ethan G..
omelet
at 22:34, Dec 6:
hello there
Ethan G.
at 22:34, Dec 6:
Hi, thank you for contacting Sales and Support Chat. My name is Ethan G, how may I help you today?
omelet
at 22:35, Dec 6:
I am good thank you
omelet
at 22:35, Dec 6:
i have 3 domain names just expired. I think they are still in grace period, but when I renew them, i have tp pay redemption fee
Ethan G.
at 22:35, Dec 6:
Sure. No worries. Let me check that for you real quick. Could you please verify your 4-digit PIN?
omelet
at 22:35, Dec 6:
the names are: potato.studio, meow.studio, broccoli.studio
Ethan G.
at 22:35, Dec 6:
Ethan G. has sent you a Secure Form: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700 for future referrence.
omelet
at 22:42, Dec 6:
Ok I will do
Ethan G.
at 22:42, Dec 6:
So to renew these threee
omelet
at 22:42, Dec 6:
since .com, .ca, .co, .company, all of the, are 42 days
Ethan G.
at 22:42, Dec 6:
That would be $330.51
Ethan G.
at 22:42, Dec 6:
With redemption fees, and renewal for 1 yar.
Ethan G.
at 22:42, Dec 6:
All of the domains are just the same.
omelet
at 22:42, Dec 6:
can u please remove the redumption fee for me?
Ethan G.
at 22:42, Dec 6:
It just that the redemption fee applies on the 19th day upon expiration
omelet
at 22:43, Dec 6:
if it is 330.51, I really have no money to renew,,,,have to let them expired and go..
omelet
at 22:43, Dec 6:
if you can help me remove the redumption fee this time, I can renew them right away
omelet
at 22:44, Dec 6:
I think thats win win
Ethan G.
at 22:44, Dec 6:
Unfortunately, we can't remove that
Ethan G.
at 22:44, Dec 6:
But let me check the best I can do to at least lessen the cost
omelet
at 22:45, Dec 6:
thank you
Ethan G.
at 22:47, Dec 6:
I checked this with my manager and he said that our discount aren't working for .STUDIO domains as those domains are Generic top-level domain.
omelet
at 22:48, Dec 6:
if that is the case, I have no solution but to withdraw the names....
omelet
at 22:49, Dec 6:
thats too sad
Ethan G.
at 22:49, Dec 6:
Sorry to hear that, what I could recommend is
Ethan G.
at 22:49, Dec 6:
To wait for them to be released back in our front of site
Ethan G.
at 22:49, Dec 6:
And that would take 90 days upon expirtaion
omelet
at 22:49, Dec 6:
can u please help me get the auth code?
omelet
at 22:50, Dec 6:
so that I can transfer away
Ethan G.
at 22:51, Dec 6:
The domain were already on expired domains means you can transfer them anymore unless you renew them
omelet
at 22:51, Dec 6:
expired domain can still transferred. i know that's common sense
Ethan G.
at 22:51, Dec 6:
The domain were already on expired domains means you can't transfer them anymore unless you renew them
Ethan G.
at 22:51, Dec 6:
Wait, I'll send you a link
Ethan G.
at 22:52, Dec 6:
https://ph.godaddy.com/help/transferring-expired-domain-names-5019
Ethan G.
at 22:53, Dec 6:
It says there "You must complete the transfer during its grace period before the domain name falls into "redemption," which is when the domain name begins its transfer back to the registry for someone else to register it"
omelet
at 22:53, Dec 6:
can u give me 50% off the redemption fee?
omelet
at 22:54, Dec 6:
why not, godaddy can still make half of the redemption fee
Ethan G.
at 22:55, Dec 6:
We could do that for common domain names, like .com , .net , org and etc. not just with .Studio as that is considered as special domain, and trust me I checked this with my manager and he said that there's no code working on .studio domains for redemption and I'm really sorry about that
omelet
at 22:56, Dec 6:
ok
Ethan G.
at 22:58, Dec 6:
Thanks for understanding, so just to verify, would you still want to proceed in renewing these domain names/
omelet
at 22:58, Dec 6:
which one? .studio?
Ethan G.
at 22:59, Dec 6:
Yes,
omelet
at 22:59, Dec 6:
no
Ethan G.
at 23:00, Dec 6:
OH I see, but incase you consider just chat us back when y ou're ready.
Ethan G.
at 23:00, Dec 6:
Anything else for today?
omelet
at 23:01, Dec 6:
ready for what
omelet
at 23:02, Dec 6:
chat back can get discount?
Ethan G.
at 23:02, Dec 6:
Oh I mean, when you re-consider to renew them
omelet
at 23:02, Dec 6:
if I consider to renew them,,,can u give discount?
Ethan G.
at 23:03, Dec 6:
With the redemption fee, we can't. But incase you renew them after you redeem them then yes.
omelet
at 23:04, Dec 6:
redeem?
omelet
at 23:04, Dec 6:
If I renew them, then what s the benefit
Ethan G.
at 23:04, Dec 6:
Redeem means restore them,
Ethan G.
at 23:04, Dec 6:
Benefit of renewing them, you would be able to use them again
omelet
at 23:05, Dec 6:
i dont understand. if I renew them, do I have to chat with you again?
omelet
at 23:06, Dec 6:
"But incase you renew them after you redeem them then yes." then yes for what
Ethan G.
at 23:06, Dec 6:
You can renew them by yourself with the redemption fee of $80.00 each
Ethan G.
at 23:07, Dec 6:
That means, after you pay the redemption fee and renews them again, I would be able to give you discount, not just now as our discount codes aren't working with .studion redemption fees.
omelet
at 23:08, Dec 6:
give me discount for which part? future renew? or what
Ethan G.
at 23:08, Dec 6:
Yes, future renewals.
omelet
at 23:08, Dec 6:
how much
Ethan G.
at 23:09, Dec 6:
Depends what available discount we do have that time, just can't guarantee how much but least would be 15% OFF
omelet
at 23:10, Dec 6:
what 's the regular renew fee?
omelet
at 23:11, Dec 6:
http://www.rwgusa.com/faq_studio_Renew-Grace-Period.htm
omelet
at 23:11, Dec 6:
I checked .studio name grace period is 40 days
omelet
at 23:11, Dec 6:
you lie
omelet
at 23:12, Dec 6:
Grace period for .studio domain name? In accordance with ICANN, Generic Top Level Domains (gTLD) have a 40 day "Grace period" in which a domain name can be renewed without incurring an additional fee. Its important to note however that cpr144449003101 your domain will no longer resolve on the day it expires. After the 40 day grace period, there is a 30 day "Redemption Period" in which you can renew your domain name for an additional $150 USD.
omelet
at 23:12, Dec 6:
do you want me to report your case to namepros? let all the people know how bad you are?
Ethan G.
at 23:13, Dec 6:
That's with ICANN , and you're with Godaddy.
omelet
at 23:13, Dec 6:
godaddy has to follow icann, isn;t it
Ethan G.
at 23:13, Dec 6:
Check this link again
Ethan G.
at 23:13, Dec 6:
https://ph.godaddy.com/help/what-happens-after-domain-names-expire-6700
omelet
at 23:13, Dec 6:
all the registrars have to follow icann
Ethan G.
at 23:14, Dec 6:
To see what happen to the domain after i t expires,
omelet
at 23:14, Dec 6:
I of course know that
omelet
at 23:14, Dec 6:
I have been managing domain names for 12 year, I have 3000 names
Ethan G.
at 23:14, Dec 6:
ICANN set rules for the domain names for each Registrar like godaddy
Ethan G.
at 23:15, Dec 6:
Each registrar has it's own regulations based with ICANN
omelet
at 23:15, Dec 6:
i jsut talked to uniregistry, and dynadot, they all have 40 days grace period
omelet
at 23:15, Dec 6:
OK, I will post on namepros.com
omelet
at 23:15, Dec 6:
fully dislose our chat in there
Ethan G.
at 23:15, Dec 6:
We have the 40 days gracperiod,
Ethan G.
at 23:15, Dec 6:
And it applies
omelet
at 23:16, Dec 6:
but my .studio names still within grace period
Ethan G.
at 23:16, Dec 6:
However there's $80.00 redemption fee on the 19th day upon expiration of the domain
omelet
at 23:16, Dec 6:
according to icann rules, my domain still in grace period
Ethan G.
at 23:16, Dec 6:
Yes, it is. No one said it isn't
Ethan G.
at 23:17, Dec 6:
We're just telling you omelet, that there is redemption fee on the 19th day.
omelet
at 23:17, Dec 6:
I will report godaddy to ICANN too
omelet
at 23:17, Dec 6:
you are against ICANN
omelet
at 23:18, Dec 6:
I will let all of my friend not regist with godaddy, b/c I know how evil you are
omelet
at 23:18, Dec 6:
bad ass
Ethan G.
at 23:18, Dec 6:
Sure, you can if you think there's something we violated , and I respect your decision
omelet
at 23:18, Dec 6:
and I will transfer away all of my names away from godaddy
Ethan G.
at 23:18, Dec 6:
We're not sir, we're just complying with the process, and we're sorry for following it,
Ethan G.
at 23:18, Dec 6:
I've been here for years
omelet
at 23:19, Dec 6:
give me 5 min, I will post something on namepros
Ethan G.
at 23:19, Dec 6:
And it applies to all.
Ethan G.
at 23:19, Dec 6:
Take your time omelet.
omelet
at 23:19, Dec 6:
you are not that good. I have experienced something before.
Ethan G.
at 23:20, Dec 6:
I know that Rundong, people always think that, and we can't change that, and we're not here to please you nor tell you the things you wanted to hear, we're here to tell you the truth for you to be aware.
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