Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
so what's going on
1. nick left sav
2. nick left no
3. sav is leaving this world.
4. SAV got nicked
5. nick got savy and left sav
u know there is dude on np who moved like 11k names to sav
not sure why cause I think com transfr is around 8...not even 1usd less..unless he did it on promo or got bulk deal
point is..if sav shuts down..and some signs point there...he..and many of us are gonna waste hours on moving stuff elsewhere.. me at 200 names...in gonna waste time too..
but that 11k dude..man..he not gonna be in the happy camper.
Google reviews aren't stellar
https://www.google.com/search?q=sav...5#lrd=0x880e2c7e9c100351:0x3b646924cd0ca4b0,1,,,
Hello All!
Wow, a lot of theories on here. I would have loved to see something like "Nick must have been able to score a ride on the last SpaceX rocket to the ISS" but no.... In reality, just really busy working on improvements for Sav!
All DM's have been responded to. As a reminder, please submit any issue to our support team at https://help.sav.com/kb/en then DM me the ticket number if you want us to look into anything specific. We only reply about specific ticket numbers via DM. The fastest way to reach us is via our growing support team at help.sav.com or [email protected]
I don't know about you guys, but most of my .co domains (14 out of 20) registered at SAV are now "in review" at Afternic, since yesterday. They where listed previously without a problem, and they are opted-in in SAV.
So I won two expired auctions at sav, they took my money then said transfer in progress.
A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account
Response I got from sav was that it should be sorted now please try and renew/purchase the .com/.net domains again
How you supposed to do that with expired auction domains.
Wow is all I've got to say.
Hello All. It looks like almost everyone on this thread has DM'd me their ticket numbers as requested. Thanks for that! All DMs have been replied to.
While we would like very interaction to go perfectly, that is not always the case. If something comes up, just submit a ticket to https://help.sav.com/kb/en and DM me the number.
We track a few metrics that measure defect rate, system alerts and new tickets. We are actively pushing code to improve these multiple times a week. I would love to be able to say that we expect to be at 0 issues by X date but I think there will always be some. We have seen improvements every week and continue to release improvements.
I've never seen so many complaints about a registrar, except for RegisterFly immediately before they collapsed (https://en.wikipedia.org/wiki/RegisterFly).
I'd advise everyone having issues with basic registry functions (unlocking, changing nameservers, transferring, renewing etc.) to file a complaint to ICANN before this spirals out of control. It takes about 60 seconds:
https://survey.clicktools.com/app/survey/response.jsp
ICANN can give @Nick R and his team a little wake-up call.
Monitoring is pretty fine of course, and I congratulate your company for doing this.
But when loyal customers start to say things like this below, I think it's more than just a technical glitch only. It's about how you have designed a complete system. The technical part, the billing part, and the communication part.
"So I won two expired auctions at sav, they took my money then said transfer in progress. A couple of days later they said there is a billing problem so cancelled the transfer even though the money had been taken from my account."
Hi.
I am satisfied customer of SAV, they are best provider currently, but
if they resume live chat option, it would be easier to resolve the issues.
normally they do resolve all issues, but takes time. but they are rock solid currently.
thanks