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DAN.COM Domain Marketplace (Official Thread)

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DAN.COM

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Dan.com Staff
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DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
You know the more I think about it and the more I have to live with it as a buyer the lack of prompt customer service availability is an absolute killer to be forced to endure. There are no weekends on the Internet. all of the great success stories you hear and read about ... almost all of them were built on the backs of great CEOs who left zero to chance and provided great customer service

I can tell you this, I've been in many domain deals over the years so I personally am not overly concerned at this point hoe things are going. Don't get me wrong, Im not happy that the near instant fulfilment of my order was not delivered as promised but Im not overly concerned at this point about losing my money or anything BUT if I had zero experience in the domain world and had sent Dan.com my money and had little to no feedback after 72 hours when the order should have been filled day 1 I think I might be pretty concerned. Just saying, if you're looking to attract NEW end user and large dollar sales then it would be important to be able to deliver upon your promises.

Like I said this is about me providing feedback in real time about my experience as a domain name BUYER, not my experience as a domain seller. Having said that, I have sold a few domain names over the years and I can not think of a single solitary instance in which the consideration had been paid and that 72 hours post payment neither the EPP code or the domain itself had been conveyed to the purchaser. I can't think of too many businesses that operate well that way. NO matter what standard you use to measure Dan.coms performance heres its a fail, never mind when the standard that should be used to measure their performance is the one which they set for themselves that being, simpler near immediate domain name transfers. The fact that a seller would fail to deliver goods which were purchased subject to a mutually agreed upon and binding contractual agreement is something I think I as a CEO myself would be working on during the weekend to correct in order to prevent me from coming into my office on Monday morning to an even bigger mess to have to deal with.

Hey Reza your customers are having to work weekends!

Do you complain like this to GoDaddy or any other platform? Its commonly understood that weekends are the days people usually have a life and are well— not working. The seller is likely pushing the name to Dan not giving an EPP code out. I imagine you will hear from them tomorrow.

I do believe they should have some kind of weekend support but your rant is a bit much and overdramatic. Most financial matters take place during normal business hours.
 
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Do you complain like this to GoDaddy or any other platform? Its commonly understood that weekends are the days people usually have a life and are well— not working. .......

Really? GoDaddy and numerous other webfirms have evening and weekend support. For example isn't GD doing 24X7 free support? P.S. I just talked to GD about an issue.
 
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Really? GoDaddy and numerous other webfirms have evening and weekend support. For example isn't GD doing 24X7 free support? P.S. I just talked to GD about an issue.

GD is a registrar / hosting company & must have 24/7/365 support.

f.e. Sedo (link)
Customer Support Hours: Monday-Friday 9am-5pm EST/EDT
Transfer Support Hours: Monday-Friday 9am-5pm EST/EDT

f.e. Afternic (link - Who can I contact for assistance)
Monday through Friday, 7 a.m. to 7 p.m. EST
 
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GD Auctions staff is not the same "pleasure" as their regular support...
But for 20% commission they definitely must work 24x7x365...
 
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Reza

I have not published the domain name in question here, nor have I publicly identified the seller by name out of respect for their privacy and would request that information likewise not be provided here or otherwise be made public by Dan.com without prior consent

I want to believe that there is a plausible excuse for their tardiness and give them every opportunity to satisfy their obligations before they are subjected to any public scrutiny

I look forward to hearing whatever it is you have to say about all of this whenever Monday rolls around in your part of the world and I receive your next oddly houred email that is impossible to respond to in any way which stimulates an ongoing dialogue or conversation of any sort because of your time zone

Hard to reach weekdays, impossible to reach weekends hardly seems like a recipe for success when your relying on a technology that is not even being used by your very own vendors.

I seriously don't get how you can just take peoples money by promising them immediate delivery on something that you are obviously not able to immediately deliver.

Blockchain or no blockchain, your entire business is dependent upon having honest and reputable sellers and without that Dan.com adds absolutely nothing to the domain business

Im done till until Monday. At least I have real FOOTBALL to distract me tomorrow

Go CHEIFS
 
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wow thats horrible you lost a sale but I am not the least bit surprised and I predict there may be more stories like that out there. There are no weekends in domaining and I can tell you again after having been involved in many transactions over many years there is a great deal of hand holding that more occasionally than not needs to happen in domain transactions. AND People are being asked to send money blindly to another country to a buy digital asset that again more often than not is masked by privacy so they wont even know to go after if they get screwed over! Sounds like a real pleasure cruise for your average Joe Im sure! I still don't even know myself whether or not Dan.com is legit and the real deal or whether they are just another BIG IDEA with small legs. One thing I know for sure is they have not been who they claim to be striving to be with me because this has not been easy simple or fast. Its bin more an aggrivation and a hassle and worst of all its NOT OVER. Its only Saturday...what time is it there again.....oh forget it
 
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GD Auctions staff is not the same "pleasure" as their regular support...
But for 20% commission they definitely must work 24x7x365...


Great companies have great customer service. You can measure great in a number of ways I know and while not perfect by any means (GD auctions cough) GoDaddy is certainly worthy of being labeled a successful company.

Please click on the link....the notion alone is truly jaw dropping

https://www.godaddy.com/contact-us?isc=cjc1off30

Now I am not asking Dan to be all that but please don't tell me your a tech company when you can't be reached
 
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Do you complain like this to GoDaddy or any other platform? Its commonly understood that weekends are the days people usually have a life and are well— not working. The seller is likely pushing the name to Dan not giving an EPP code out. I imagine you will hear from them tomorrow.

I do believe they should have some kind of weekend support but your rant is a bit much and overdramatic. Most financial matters take place during normal business hours.

Karmaco first of all where I come from complaining to someone when they do not deliver what was promised to you is justified and when they are unable to explain to you just why they were not able to deliver to you what was promised to you makes it doubly frustrating. Second, Dan.com doesn't operate around anything even remotely close to what anyone in North America would consider "normal business hours" and when you are in north america while GD is easily reachable from anywhere in the world any day of the week. Talking calms concerns. Id feel a lot better if it was Dan telling me the seller was pushing the name Monday instead of you but they are not saying that. A transfer that is advertised as taking a day may or may not happen on day 6 and you feel its unrealistic for me to mention that that level of service sucks. Fair your entitled to your opinion

Think about it though, if I could communicate with someone at Dan perhaps I wouldn't feel compelled to resort to a public forum to try and get their attention!

There is no such thing as normal business hours when you own and operate a business. Anyone who has done it knows it! If you want to serve the world you have to adjust your business hours. simple stuff
 
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GD is a registrar / hosting company & must have 24/7/365 support.

f.e. Sedo (link)
Customer Support Hours: Monday-Friday 9am-5pm EST/EDT
Transfer Support Hours: Monday-Friday 9am-5pm EST/EDT

f.e. Afternic (link - Who can I contact for assistance)
Monday through Friday, 7 a.m. to 7 p.m. EST


Basically "normal business hours" and Dan.com? what are their hours? try find em!
 
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Basically "normal business hours" and Dan.com? what are their hours? try find em!

Yes, I know! Missing working hours/days info & some in terms etc. (y)
 
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Got all my domains at Dan so we will see what happens.
 
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I should have stated I am in the middle of my first transaction as a buyer on dan.com

Much of the commentary I see in the thread here is written form the perspective of domainers as domain sellers whereas my perspective here comes from the perspective of domainer as domain buyer!

I thought that the blockchain idea was excellent and as it was a large dollar acquisition I wanted some third party involvement. The seller appeared verified so I thought the transfer would be quick easy and seamless which seems to be the promise of Dan.com. But I was wrong.
Hi my experience with Dan.com has been very good . They are developing rapidly and impressively, and I have read here that they are taking on more staff with a view to covering more time zones. But their documentation and info on the website does seem to lag behind, I've said that before.

Recently when I bought a domain on Dan.com I chose that venue to see if it was faster than Sedo - but I did know from reports I read here that it might not take just the promised 24 hours. All in all it took 5-6 days, 2 days lost due to weekend (yes after I paid they did say wait till Monday, was not unclear about that) and the rest probably due to a slow-responding seller and Godaddy obstructions. I don't blame Dan.com for that, but if I were an uninformed buyer I would be really surprised and disappointed it was not 24 hours as advertised.

The 24 hour claim is attractive and a good sales point, but promising what you cannot always deliver leads to trouble. Maybe Dan.com need to be a bit more careful about what they promise, especially where Godaddy is concerned? Just an asterisk and caveat here and there.

I've raised the issue of overpromising before: https://www.namepros.com/threads/undeveloped-com-experience.893201/page-54#post-6939598
 
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@Reza

I am in the middle of my first transaction with Dan.com and want to share my experiences in real time...is this the appropriate thread in which to do so
So you bought the domain on wednesday/thursday.
Made payment same day on wednesday/thursday.

1/ Did you buy the domain on wednesday evening when office was closed?
2/ How long before you started asking for the domain?
3/ Did they answer? Not the last time you emailed them but rather on wednesday/thursday. Did they answer your first message?
4/ Were you polite?

Because truth is making payment for a domain on wednesday and not receiving it on friday is not that much of an issue.

I understand you wrote your first post here on Friday 10PM Netherlands time when they were already gone for the weekend.
 
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Hi my experience with Dan.com has been very good . They are developing rapidly and impressively, and I have read here that they are taking on more staff with a view to covering more time zones. But their documentation and info on the website does seem to lag behind, I've said that before.

Recently when I bought a domain on Dan.com I chose that venue to see if it was faster than Sedo - but I did know from reports I read here that it might not take just the promised 24 hours. All in all it took 5-6 days, 2 days lost due to weekend (yes after I paid they did say wait till Monday, was not unclear about that) and the rest probably due to a slow-responding seller and Godaddy obstructions. I don't blame Dan.com for that, but if I were an uninformed buyer I would be really surprised and disappointed it was not 24 hours as advertised.

The 24 hour claim is attractive and a good sales point, but promising what you cannot always deliver leads to trouble. Maybe Dan.com need to be a bit more careful about what they promise, especially where Godaddy is concerned? Just an asterisk and caveat here and there.

I've raised the issue of overpromising before: https://www.namepros.com/threads/undeveloped-com-experience.893201/page-54#post-6939598

I love DAN, but I agree the 24 hour claim should be removed or altered. Even if seller and buyer are quick to respond, often it is simply not possible to deliver the domain that fast due to the registrars used or certain extensions.
 
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Great companies have great customer service. You can measure great in a number of ways I know and while not perfect by any means (GD auctions cough) GoDaddy is certainly worthy of being labeled a successful company.

Please click on the link....the notion alone is truly jaw dropping

https://www.godaddy.com/contact-us?isc=cjc1off30

Now I am not asking Dan to be all that but please don't tell me your a tech company when you can't be reached
You are saying that you are doing this for a long time, but you fail to remember that godaddy has a 72 hours response policy. Also, you are saying that you paid on friday and they don't need to do anything else, but any transaction(specially the largest one's) need to be throughly verified for fraud, backcharges, ip's and much more and most of this can't be done in weekend. If you were in the buyers shoes for more than one time, you should know that no marketplace/registrar can force a seller to transfer the domain, even if he agreed to a price( except the fast transfer network) and it's happening on a daily basis everywhere, at godaddy, afternic, sedo, uniregistry, dan, your only option will be to sue the buyer, if you think your rights were touched. The big minus for dan is that they don't hire a customer service representative to explain all these to you.
 
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Relax...
Dan will not work 24x7x365 with tens of staff for 5% or 9% commission.
You must clearly understand this factor, no kids here.
 
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tl;dr
Did you try to communicate directly with the people at DAN ?
And did you ever try to communicate with the people at DAN after lunchtime Friday, EU time?
 
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Hi my experience with Dan.com has been very good . They are developing rapidly and impressively, and I have read here that they are taking on more staff with a view to covering more time zones. But their documentation and info on the website does seem to lag behind, I've said that before.

Recently when I bought a domain on Dan.com I chose that venue to see if it was faster than Sedo - but I did know from reports I read here that it might not take just the promised 24 hours. All in all it took 5-6 days, 2 days lost due to weekend (yes after I paid they did say wait till Monday, was not unclear about that) and the rest probably due to a slow-responding seller and Godaddy obstructions. I don't blame Dan.com for that, but if I were an uninformed buyer I would be really surprised and disappointed it was not 24 hours as advertised.

The 24 hour claim is attractive and a good sales point, but promising what you cannot always deliver leads to trouble. Maybe Dan.com need to be a bit more careful about what they promise, especially where Godaddy is concerned? Just an asterisk and caveat here and there.

I've raised the issue of overpromising before: https://www.namepros.com/threads/undeveloped-com-experience.893201/page-54#post-6939598


Thanks for sharing that thread Carob, more reading to do!
 
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So you bought the domain on wednesday/thursday.
Made payment same day on wednesday/thursday.

1/ Did you buy the domain on wednesday evening when office was closed?
2/ How long before you started asking for the domain?
3/ Did they answer? Not the last time you emailed them but rather on wednesday/thursday. Did they answer your first message?
4/ Were you polite?

Because truth is making payment for a domain on wednesday and not receiving it on friday is not that much of an issue.

I understand you wrote your first post here on Friday 10PM Netherlands time when they were already gone for the weekend.


1,) I purchased the domain Wednesday and paid the same day. They had the money by noon. The seller was alerted same day. So even if the time differeence ate Wed up they still had all day thursday and all day friday to get things done. I have done 2 other deals in other venues since wed and HAVE BOTH NAMES IN MY POSSESSION ALREADY

PUSH PUSH in the bush! so apparently an amateur seller can move domains even quicker than three seasoned domain professionals....sad state

2.) Ask for the domain? are you kidding here? me sending them the $$$$ was the request for the domain! After you pay for your groceries at walmart you don't have to ask if you can have them to take home right!

3.) They answered! Dan answered 3x. firs time wedendady to confirm receipt of payment again Thursday to say the owner has not transfreed the name yet and a third time Friday to say this seller has sold many many names on dan.com and they can not figure out why they are not moving the domain Very uplifting stuff for a buyer halfway around the world who was relying in an instant fulfilment of his order

your final question is hilarious.....have I been rude? Karmaco took offence to me complaining too!!!! whats wrong with truth brother besides the fact that the truth is often very painful!

I dont strive to be polite in my business ok!!!!! I strive to be a professional. Ive seen a lot of dudes come and go in this business BIG SHOTS TOO!!!!!! Lots of em BIG SHOTS!!!! Why are they gone.....BECAUSE THEIR WORD WAS SHIT....WORTHLESS.....and the internet let the whole world know about it. That my friend is the beauty of this business. A soapbox like no other. Ive never screwed anyone on a domain deal in my life and that allows me to continue to operate and do deals with strangers based on nothing more than a virtual handshake.

seriously though I think I was polite, and if I wasn't being polite I was not accused by Dan of being so (we can let Resa address that) I am cool with him saying if he felt I was being unreasonable or unprofessional but he won't say that. I place a great great deal of emphasis on my reputation! I don't care if people like me or think I'm nice but I care enough not to put myself in a position where they can't criticize my business ethics and I was not being unreasonable of a jerk nor am I wanting to be. I just want what I paid for and it was not delivered as promised. If it is delivered albeit late ok, so what I will be happy. If its not, then we have an second issue that will need to be resolved.

Listen Windoms you say that "truth is making payment for a domain on wednesday and not receiving it on friday is not that much of an issue" and in proncipal I would agree however in this instance the domain name was expected THURSDY not FRIDAY based on the Dans technological promises! So the deal was not complerted as promised. Thats fine except that Dan dod not fulfill their promise but even more importantly than that they dod NOT tell me WHEN I would get the name. They didn't ay thurday oh you will get it froiday and they didn't day friday that I would get it monday. What they said was they can't figure out why I am not getting it!!!!! when the guy you hire to do the job says I can't figure out why......thats a problem.

If instead of 24 hour delivery they had started Wednesday by saying you will have the domain name Monday then we would not be talking here!

Domaines are quick to criticize buyers but when a domainer delays on delivery its somehow ok? Nopewhats good for the goose is good for the gander. Sellers should either be forced to adhere to DANS terms of service for sellers of they should not be allowed in the marketplace.

Hey don't shoot the messenger...its DAN that says it can do all these amazing things with blockchain!!!! but block chain is no stronger than a metal chain

any chain is only as good as its weakest link!

your final statement is true....when I posted here first they were gone for the weekend which I suppose is why I posted here

FRUSTRATION!

thanks for the questions
 
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You are saying that you are doing this for a long time, but you fail to remember that godaddy has a 72 hours response policy. Also, you are saying that you paid on friday and they don't need to do anything else, but any transaction(specially the largest one's) need to be throughly verified for fraud, backcharges, ip's and much more and most of this can't be done in weekend. If you were in the buyers shoes for more than one time, you should know that no marketplace/registrar can force a seller to transfer the domain, even if he agreed to a price( except the fast transfer network) and it's happening on a daily basis everywhere, at godaddy, afternic, sedo, uniregistry, dan, your only option will be to sue the buyer, if you think your rights were touched. The big minus for dan is that they don't hire a customer service representative to explain all these to you.
You are saying that you are doing this for a long time, but you fail to remember that godaddy has a 72 hours response policy. Also, you are saying that you paid on friday and they don't need to do anything else, but any transaction(specially the largest one's) need to be throughly verified for fraud, backcharges, ip's and much more and most of this can't be done in weekend. If you were in the buyers shoes for more than one time, you should know that no marketplace/registrar can force a seller to transfer the domain, even if he agreed to a price( except the fast transfer network) and it's happening on a daily basis everywhere, at godaddy, afternic, sedo, uniregistry, dan, your only option will be to sue the buyer, if you think your rights were touched. The big minus for dan is that they don't hire a customer service representative to explain all these to you.

BOKER thanks for your input! Forgive me but what does Godaddy have to do with this? I never mentioned GD other than it say that they have 24-7 customer service unlike Dan.

As for the rest of your statement I agree 100%. If they violate my rights there is a legal remedy available to me. Aware of that.

and the rest of your statement is very insightful in that it confirms that it is the players that make the market not the technology. Dans blockchain solution is worthless and useless if they can't get their sellers to abide by their own TOS and contractual obligations

thanks for your input
 
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Relax...
Dan will not work 24x7x365 with tens of staff for 5% or 9% commission.
You must clearly understand this factor, no kids here.

well they claim 2 million a month in sales
@5% thats 100k a month
@ 9% thats 180K a month

average it out at 7% and thats 140K a month

I think they can afford another body and if they don't cater more to the market that they serve most which I am guessing is the NA market ( i stand to be corrected) then I don't see how this business scales going forward. Since all of their transactions lie on the ethically of the seller and really rely very little on the technology Im not sure what these guys offer that is not already in the marketplace (from a buyers perspective...I know they offer sellers a ton but buyers Im not sure what advantage they offer buyers outside of the promise of instant fulfillment which is obviously a pipe dream
 
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Deduct ~3% processing fee for CC/PayPal payments...
And we have 2% and 6% netcommission.
 
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BOKER thanks for your input! Forgive me but what does Godaddy have to do with this? I never mentioned GD other than it say that they have 24-7 customer service unlike Dan.

As for the rest of your statement I agree 100%. If they violate my rights there is a legal remedy available to me. Aware of that.

and the rest of your statement is very insightful in that it confirms that it is the players that make the market not the technology. Dans blockchain solution is worthless and useless if they can't get their sellers to abide by their own TOS and contractual obligations

thanks for your input
I mentioned godaddy because it seemed that you are comparing them and give them as an example(for me their are a negative example). I don't know if the blockchain helps or not, but for me they have an average of 17 hours for the money to hit my account, so net superior right now to most alternatives( the rest are ranging from 2-3 days average to 22 days average). I had a situation like this, when I've sold a domain on thursday evening and with all the verification, the buyer replied late, and the money were in my account only tuesday morning, but that was a singular case for me and I understood. Also, you need to keep in mind that, the same as the buyer has 3 to 7 days to make the payment(depending on the marketplace), the same time should be allowed to the seller to finish the transfer( 90% of the cases the seller is interested to receive his payout fast and everything will go smoothly). Also, you should keep in mind that there are situation where is an old listing, an error and it will be impossible to make sure that everything is perfect(there was a thread a few weeks ago, when somebody bought a domain from the uniregistry owner, through uniregistry and even if they acknowledged the error, they didn't delivered the domain and reinbursed the buyer, so it could happen everywhere).
 
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well they claim 2 million a month in sales
@5% thats 100k a month
@ 9% thats 180K a month

average it out at 7% and thats 140K a month

I think they can afford another body and if they don't cater more to the market that they serve most which I am guessing is the NA market ( i stand to be corrected) then I don't see how this business scales going forward. Since all of their transactions lie on the ethically of the seller and really rely very little on the technology Im not sure what these guys offer that is not already in the marketplace (from a buyers perspective...I know they offer sellers a ton but buyers Im not sure what advantage they offer buyers outside of the promise of instant fulfillment which is obviously a pipe dream
I agree with you that they should have customer service representative in weekends(I think they have somebody part time) but they could not do any payment verification or something similar. If I have a 17 hours average for a payout, the buyer should have at least a few hours less, so to finish a transaction(in 90% of cases) in 10-12 hours, it should be enough for them to compete with the others( probably that's why they have reached 50% of godaddy and sedo revenues from domain sales and just under uniregistry in less than 2 years).
 
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I mentioned godaddy because it seemed that you are comparing them and give them as an example(for me their are a negative example). I don't know if the blockchain helps or not, but for me they have an average of 17 hours for the money to hit my account, so net superior right now to most alternatives( the rest are ranging from 2-3 days average to 22 days average). I had a situation like this, when I've sold a domain on thursday evening and with all the verification, the buyer replied late, and the money were in my account only tuesday morning, but that was a singular case for me and I understood. Also, you need to keep in mind that, the same as the buyer has 3 to 7 days to make the payment(depending on the marketplace), the same time should be allowed to the seller to finish the transfer( 90% of the cases the seller is interested to receive his payout fast and everything will go smoothly). Also, you should keep in mind that there are situation where is an old listing, an error and it will be impossible to make sure that everything is perfect(there was a thread a few weeks ago, when somebody bought a domain from the uniregistry owner, through uniregistry and even if they acknowledged the error, they didn't delivered the domain and reinbursed the buyer, so it could happen everywhere).

Well let me just say that if Frank Schilling is selling domain names that he no longer owns then there is not much hope! If true, that is pathetic! Not to mention BRUTAL! While I appreciate that stuff happens that should never happen. Sell a name remove it from your inventory......if you can somehow manage to control update and renew xxxxxxxx domains then you should be able to keep track of the ones yu sell and and remove them form the sales database. how hard os that in the technological age?.......apparently pretty hard because there are tons of domain names on sedo afternic and I suspect on DAN.com as well that are no longer available to be sold by the person who has listed them, and since marketplaces can't seem to solve even this very rudimentary and so obviously simple problem none of them can be trusted.

It seems like everyone and his dog is suddenly offering escrow services to domainers yet none of them are really escrow agents....take GD for example.....they offer escrow but are not a licensed escrow agent!
Still the wild wild west out there
 
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