Warning: IntrustDomain / Domain Match Makers

[dvda2k]

I just registered with them and try to put a backorder. I believe they used to work with enom under a dozen of names of like DropHub, DropWeek ...

Are they legit? Any one has experience with them?

 

[Kate]

I don't know if they take backorders on your behalf but I have seen them catch domain and immediately put them on sale at fixed prices like $397 or even $97. Looks more like a quick flip operation to me.

Even if they have their own registrar credentials, it's only one connection vs hundreds of others (competitors). They would be very lucky catching a name like bibi.com.

 

[AbdulBasit.com]

So for example if they grab a domain on our behalf so they do auction if there are 2 or more persons have back ordered or they take only 1 back order from 1 person for any single domain?

 

[tricolorro]

So for example if they grab a domain on our behalf so they do auction if there are 2 or more persons have back ordered or they take only 1 back order from 1 person for any single domain?

Hi,

InTrust is a work in progress so there are some growing pains.

I am just a new customer of theirs after losing out to them so many times during the daily domain drop.

I have placed several backorders with InTrust some of which were captured and some not.

However one particular domain I backordered was captured but withheld by InTrust as supposedly several others had also backordered the domain.

I have spoken to the key man. He said whoever makes the best offer for the domain will get it.

He also said they have beaten NameJet often.

He didn't mention SnapNames and I think for good reason.

Snapnames just has way too many Registrars for anyone else to seriously compete one on one.

If there is a domain you really want, backorder it everywhere.

The domain I backordered & that was captured but withheld is still in InTrust's possession 5 days later so I don't really know what is going on.

I was told InTrust is considering introducing an auction type of system for captured domains or it will be a membership type of arrangement.

As I said, it is a work in progress.

To date, I placed 8 backorders.

4 were captured.

3 given to me.

The other one???

 

[werty]

They have the "first come, first serve" philosophy. So whoever back-orders first, will probably get the domain. I've heard they plan on making auctions on domains with multiple back-orders in the near future. Don't really know. I have seen them get domains I have back-ordered both through Snap and NJ multiple times. Example of Yesterday: LeaseVan.com

I will start using their service tomorrow and give my personal feedback right here!!

 

[tricolorro]

InTrust has become excellent at catching domain drops and just needs time to
get their system together.

However as I told one of the key people there, communicating with your customers is essential.

 

[InTrustDomains]

About InTrust Domains backorders

Hey Folks,

So, I was surprised to see people finding our backorder service! We haven't really been pushing it, because it's in its infancy still. In order to avoid any bad PR, please allow me to tell you the good, bad and ugly .

So, we are really good at drop catching. I'm sure that we catch more than our fair share given our registrar pool size. We have recently seen some real beauties that were on backorder with Snap, NJ, Pool and GoDaddy. In general, we are batting about 20% against NameJet.

We are going to double our registrar pool in 2 weeks. At that time, we should really see some good results.

We are building our auction platform. It will be launched in no more than 6 weeks. Until then, it's difficult to figure out why you didn't get a domain you backordered. If you email us at [email protected], you will get a detailed response. The answer is always the same - we operate on a first-come, first-serve basis until our auctions are ready.

Folks, it's still a bit buggy. This is the result of growing pains. Our goal is to be fully up and running with a 100% transparent and easy to use and understand system within 6 weeks.

During our soft-launch, any reader of this thread can get a $15 discount on backorders (ie $44 instead of $59) by emailing us at [email protected] and mention - Backorder Promotion NamePros.

As a final note, our main focus on backorders have been large volume customers on a monthly fee basis plus reg fees. Email [email protected] and ask about Volume Drop Catch membership.

i hope this clears things up. I will post weekly updates as we get our system rolled out.

Thanks,
Denis

 

[dvda2k]

Hey InTrustDomains,

So, I was also surprised to see someone from the company replied my thread!

As the initiator, can I get a better discount?

I just noticed I can't finish the checkout part in the last few days, 500 server error always. Don't know if it is fixed.

Denis, thanks for your reply and can't wait to see the new system.

 

[InTrustDomains]

Well, bug reports earn kudos!

Hey, please tell me what you were chasing and I will put them in with the correct add date so that you are in line. if they were for today - sorry.

We'll fix the 500 error today. Sorry about that.

PM me the list and your username. I'll hook you up for the bug report

 

[werty]

Well guys. So far so good. This guys are really getting good. Today I back-ordered 2 domains and both were caught for me!! I will do some more back-orders and starting showing my successful picks here!! One of them I really really wanted it, so I back-ordered through multiple services. But they got it anyways.

 

[John Baron]

i see you are charging users for the backorder fee of $59 before you manage to catch the name
and then what ? if you dont catch the name - does the user get a refund or just credit to his account ?

 

[InTrustDomains]

Hello All,

The 500 error has been corrected. I will start a standing rule - $10 off your next backorder for every LEGIT (and unique) error reported.

Thanks to you all!

---------- Post added at 02:06 PM ---------- Previous post was at 02:05 PM ----------

The automated process is credit back, but we are glad to provide refunds also. In the next two weeks, an interface feature will be added to provide instant refund.

i see you are charging users for the backorder fee of $59 before you manage to catch the name
and then what ? if you dont catch the name - does the user get a refund or just credit to his account ?

 

[John Baron]

Why you dont getting your system to work like all the outer drop catchers that dont actually charge you on your order but only after they secure the domain .
much more user friendly ...

]The automated process is credit back, but we are glad to provide refunds also. In the next two weeks, an interface feature will be added to provide instant refund.

 

[tricolorro]

i see you are charging users for the backorder fee of $59 before you manage to catch the name
and then what ? if you dont catch the name - does the user get a refund or just credit to his account ?

Hi,

I'm just a customer sharing my experience.

If the domain is not captured the funds go back into your account.

The Refund Policy which can be found near the bottom right of the Home Page is very reasonable.

Excerpt:

"Refund Policy

Refund requests should be submitted by email to [email protected]. The refund request is not considered valid unless you receive acknowledgement from customer service with the subject line “Acknowledgement of Refund Request”. No other form of communication qualifies for confirmation of receipt of your refund request. Refund requests are never accepted by phone.

Premium Domain Refund Policy

Customers of Premium Domains purchased from the Intrust Domains portfolio can request a no-questions-asked refund within 30 days of the domain purchase. Should refund be requested in a timely manner, the domain will first be removed from the customer’s domain management account and then a full refund will be provided. Intrust Domains reserves the right to select the means by which the refund will be made. Typically refunds will be submitted in the manner by which the initial payment was made – if payment was made by PayPal, then our preference will be to refund the PayPal payment, if payment was made by credit card, then by refunding the credit card payment, and if by check or other payment instrument, then our preference will be to pay the refund by check. "

--

The Premium Domain Refunds is for domains that you bought from the InTrust site which you can find here:
Domain Names International :: Domains for sale

 

[werty]

You just go to your "my backorders" panel and click on "remove backorder" and the money reappears in your account balance. This happened to me for a back-order I placed after the deadline. I guess it's the same case for missed back-orders? But I haven't experienced any missed yet . So not 100% sure.

 

[InTrustDomains]

Charge on catch

We are going to go to payment on catch prior to our ramp up. this is 6-8 weeks out from now. Until then, please see the above referenced refund policy.

Why you dont getting your system to work like all the outer drop catchers that dont actually charge you on your order but only after they secure the domain .
much more user friendly ...

 

[InTrustDomains]

I want to get ahead of the curve here, we are having issues because we suddenly started to catch well! We are building an auction platform. It will be ready on July 15 or earlier. Until then, delivery of backorders is confused by our priority offer system and first-come, first served. If anyone wants to wait out until we get auctions going, just send an email to [email protected]. We will notify you when they are working.

Once we get this issue resolved, and get our upcoming increase in our registrar pool, we are going to be a force to be reconned with. Until we have the auctions sorted out, it's just too much confusion! Here's a recent PM that I sent:

Thanks for contacting me. We had a lot of activity on SecuredLoans.net. I think you know about the whole first come, first served thing, as well as the priority offer thing. So, we have 12 backorders on that domain and 2 priority offers.

All of this craziness goes away when we get our auction platform. We have made this our top priority around here. Until then, we are actually encouraging people to be aware going in when they backorder domains - it's confusing and can be frustrating.

Here's what we put at the top of our backorder screen:
Notice!
InTrust Domains is presently developing an auction platform. This platform will allow for a simple, clear and consistent process for delivery of domains with multiple bidders. This will be ready on July 15, 2010 or earlier.
Until that time, when InTrust Domains catches a domain, it is delivered in the following order:
1. If we have a Priority Offer on the domain, then the backorders are not delivered and the domain is sold to our priority offer. This problem will go away with the auctions starting July 15 or earlier.
2. Domains are delivered first-come, first-served for backorders.

So, I'm sorry for the trouble. This all snuck up on us and now we are racing to get ahead of the curve. Once we have our auction system, all this will be cleared up.

Regarding your balance, if you remove the missed domains from your list, you will see your account balance go up accordingly.

 

[werty]

I would suggest that if a domain has only 1 backorder, it should be given to the person who back-ordered it. It's not fair that if only 1 person back-ordered a domain, Intrust tries to flip it first (priority offer) and if unsuccessful then proceeds giving it to the customer. ?? On the other hand, I understand the situation when multiple people back-order the domain, since there is no auction platform yet.

 

[AbdulBasit.com]

I would suggest that if a domain has only 1 backorder, it should be given to the person who back-ordered it. It's not fair that if only 1 person back-ordered a domain, Intrust tries to flip it first (priority offer) and if unsuccessful then proceeds giving it to the customer. ?? On the other hand, I understand the situation when multiple people back-order the domain, since there is no auction platform yet.

I completely agree with werty. You should consider this suggestion and apply to your system before you come out with your auction platform.

 

[werty]

It's not fair you grab customer's own picks and try to flip them. It's like having customers work for you and get you domains. On the other side, if a domain has multiple back orders, then it makes sense to sell it to the person willing to pay the most. But it should be kept between these customers instead of putting a landing page with an asking price for whoever lands on it.

 

[d_evans]

I wouldn't recommend doing business with IntrustDomains. I placed a backorder for a domain name which I missed. Instead of refunding the money back into my bank account, they only let me spend the equivalent amount on their site. There is no way (that I can see) to withdraw the money from their site. I tried e-mailing them about it, but they have ignored me. They claim to not have charged me anything but I can see from my bank account that they have. Now I have to call my bank to get the payment reversed.

 

[tricolorro]

I wouldn't recommend doing business with IntrustDomains. I placed a backorder for a domain name which I missed. Instead of refunding the money back into my bank account, they only let me spend the equivalent amount on their site. There is no way (that I can see) to withdraw the money from their site. I tried e-mailing them about it, but they have ignored me. They claim to not have charged me anything but I can see from my bank account that they have. Now I have to call my bank to get the payment reversed.

:hi:

Why don't you PM Denis. He's the InTrust rep that has commented on this thread.

If you explain the problem and that you tried getting it resolved through the normal channels, I'm sure he will help you.

He has helped me several times already.

 

[werty]

That doesn't change the problem of trying to flip customer's domains before giving them to the customer's. Not fair. There is no point of back-ordering for the same price as snap and others then.

 

[InTrustDomains]

Our policy is no questions asked refunds. If anyone didn't get their refund, tell me about it and I will PayPal you the funds immediately. If that happened, it is because someone in my company doesn't know the policy and that will be fixed.

We will get to payment on capture with the new system.

With our auction system, it will be the same as all the others - everyone can backorder, it will drop in auction, highest bidder wins.

Our registrar pool doubles by the end of the week. We will get our stuff in order and we will be a place you basically have to backorder at, or you risk missing the domain.

I regret getting going with the backorders before we were ready. This has created problems for people and I regret that. PM me about it and I will make it square.

 

[Kate]

Today intrust was able to catch a domain I had backordered with the 3 major catchers. So I bought it off their site. Maybe I could have paid less had it been through a 3-day auction at snap or elsewhere, maybe not