- Impact
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I wanted to share my experience with this company so you all can be warned and not use them.
The stole code and a theme from somebody on ThemeForest and tried to pass it as their own. They sent me a broken theme that did not work. And they did not even remotely match the psd or design that I sent them.
I will be filing for a charge back later today.
I have the "support"chat that I had with them posted so you guys can see
The stole code and a theme from somebody on ThemeForest and tried to pass it as their own. They sent me a broken theme that did not work. And they did not even remotely match the psd or design that I sent them.
I will be filing for a charge back later today.
I have the "support"chat that I had with them posted so you guys can see
jenny 9:17:33 AM
Hello noah, my name is jenny, how may I help you?
Hi
noah 9:18:47 AM
hey, i been dealing with whoever is on your companies skype. and i been trying to get a refund. there are numerous issues with my project that will not be corrected.
your site says there is a 100% money back guarantee which i am wanting to use
and he is telling me no
jenny 9:19:33 AM
may i have your order no please?
noah 9:19:57 AM
1707
jenny 9:20:29 AM
thanks fr the order number. i will check and update you in sec..
it's PSD TO Word press..am i right ?
noah 9:21:02 AM
yes
jenny 9:21:33 AM
can you please tell me what is the problem in our work ?
noah 9:22:01 AM
first off i sent a final project preview with a lot of notes attached to the order as to what the wordpress needed to do. several concepts of that were left out
then in the psd whoever coded it and cut the image messed it up
they combined many layers into one
and made it all background images
for instance they made 5 different layers all into one image
when they all needed to be one element
separate elements*
jenny 9:23:17 AM
they are working accordingly your PSD which you provide..
noah 9:23:22 AM
no they arent
which ive already been over with him
jenny 9:23:36 AM
and when they send PSD you says looks good..
noah 9:23:49 AM
code wise
but even then
jenny 9:24:01 AM
sorry when they send Xhtml then you says "look's good"
noah 9:24:05 AM
outside of all of that there are many other issues
wait
theres more
they didnt do the widgets right
screwed that up entirely
did not do any styling
and actually STOLE styling from another theme
left the author name and theme name in the theme information
jenny 9:24:49 AM
so if they work as per your instructiion so we will not provide refund..
noah 9:25:00 AM
left a broken admin panel in the settings
as a remenant of the theme that they stole from
so the work is not in high quality whatsoever
it is filled with glitches
does not match the psd
stolen from another theme
jenny 9:26:07 AM
and more over as per your requirment they do some changes after the work deliverd to you..
noah 9:26:11 AM
and not at all following the requirements
jenny 9:26:21 AM
didnot they ?
noah 9:26:22 AM
and i was given a deadline
which has been missed by many days now
no changes have been made since they sent the wordpress
i sent multiple emails with mistakes that they made
and nothing has been done
jenny 9:27:33 AM
they deliverd xhtml on 27th jun 2011 and wp on 29th jun 2011
noah 9:27:57 AM
on the 29th i sent back with a big list of errors and changes that needed to be done
and over the period of this weekend i sent more changes cause as i was testing it i found more bugs and major problems
the instructions i sent at the very beginning of the project upon payment were not followed whatsoever
it is what i sent payment for with an understanding that the work wolud be done
and so far it has not been done
jenny 9:30:01 AM
technical team says all work is done as per the PSD provided by you..
noah 9:30:08 AM
and they are liars
this is the first email i sent back after i got the wordpress theme
The widget ability does not work. It lists each page in the widgets area
like it is supposed to but when I add the widgets to it they do not show
up on the page.
There are 2 files attached. One is the changedneeddone.png file with notes
on what needs fixed.
The other is a preview of the design next to the inner page that you can
reference to see how the changes need to look.
so that is still not done
and is something i was told prior to payment that it would do
also in that email was an attachment with things that they did not do such as even basic styling
which was part of the psd
so they DID NOT follow the psd
the styling they used was STOLEN from another persons wordpress theme
jenny 9:32:21 AM
no they are doing coding them self..
noah 9:32:29 AM
no they arent
/*
Theme Name: Centita
Theme URI: http://www.indonez.com/
Description: Minimalist Business Wordpress Theme
Author: Indonez
Author URI: http://themeforest.net/user/indonez
Version: 1.2
*/
/*----------------------------------------------------
Centita - CSS File
------------------------------------------------------*/
thats in the css file
thats part of an example i showed them
they did not even update it
*link removed*
*link removed*
the top website is one that i did
jenny 9:34:12 AM
they are using the CSS which we had done in last project..
noah 9:34:14 AM
now look at the second
which is what you guys did
the SAME CSS
and no its not
thats another lie
as I SENT THAT CSS
that is not a theme you guys did in a previous project
that is code that I BOUGHT from somebody else for another site of mine
that i gave as an example
that your workers 100% stole
and when i login to the wordpress admin panel
of the theme that your company made. it still has the admin panel to confgure the options of the theme that you workers stole from
they did not even delete that
when i go to the widgets page in the wordpress admin it is also broken
jenny 9:37:54 AM
which widget is broken
noah 9:38:13 AM
filled with remains of the template that they STOLE from that do not work either cause they stripped it from the theme functions but left broken stuff throughout the entire site
and its not a widget that doesnt work. its the widgetized areas
the areas that are supposed to have widgets
which again was addressed prior to payment
and included in payment notes when i sent the money in
it was done totally wrong
jenny 9:40:38 AM
but they did the job accordingly PSD..
noah 9:40:44 AM
no
they didnt
already been over that
so stop saying that
jenny 9:40:56 AM
we had also ping over skype for the PSD
noah 9:40:57 AM
and changing the subject
the job was NOT done according to the psd
you guys left several areas in the psd nonclickable
left the Roman Numeral numbers as part of the header
and not as links like i said to
did not stylize the theme like the psd was
which i emailed you all about after you sent the wordpress theme the first time
jenny 9:42:26 AM
if you need same as the jpg provide by you. you need to send same psd to us..
noah 9:42:32 AM
part of the left sidebar is totally missing
the jpg is the same as the psd
jenny 9:42:58 AM
we need same psd like this link :*link removed*
noah 9:43:11 AM
the only thing different is that i have more icons on the jpg
which i add in myself
you guys still did ont code the psd to include that stuff
its still the exact same
you guys combined layers
you made 5 layers into 1
which is not how it was done in the psd
jenny 9:44:28 AM
can we define the widget area and post area in word press theme as per jpg?
noah 9:44:29 AM
it was all separate
what?
and anyways lets move past the psd thing
jenny 9:45:46 AM
we need same psd as jpg then we will do the job ...
noah 9:45:58 AM
even if it was done "according to the psd"WHICH IT WASNT
there is still ALL the other issues
you guys STOLE work and passed it as your own
you guys DID NOT do what you said you would do prior to my payment
the theme is filled with bugs and BROKEN functions
many of which i said needed to work
so we have some options here
jenny 9:47:30 AM
sorry but if you want ot do your work as jpg then please provide us the same psd as the jpg . other wise we cannot help you any more..
as
noah 9:47:44 AM
i dont want you guys to carry on anymore work for me
you guys honor your money back guarantee that you have plastered all over your site
or i post this entire conversation on every major freelancing site
i let the guy know that you stole from his theme
and he can sue you all for plagirism and ripping him off
jenny 9:48:42 AM
we had work accodingly your PSD that's why we are not provide any type of money back to client..
noah 9:48:48 AM
you did not
stop fucking lying
i already been over this
it was not done according to the psd
jenny 9:49:08 AM
if we are not work acoordingly then and then we provide refund
noah 9:49:21 AM
you guys did not do it according to the psd
so stop bringing that back up
as you are a liar
and its getting old fast
i have already provided you with several instances of it not matching the psd
even without the jpg image changes that i want
it is still not the same as the psd
part of the sidebar is missing
the roman numerals do not link
you guys screwd up the content area
merged all the images into one
did not make them link like they were supposed to
so that is not done according to psd
so stop saying it
and that is without any of the stuff that was on the jpg image that i sent you. so do not even bring that up
and further problems
i checked, in the checkout, that i wanted seo semantic coding
and had a conversation on skype about it
and what elements needed to to be what
and i just checked
and thats not even done right
jenny 9:53:30 AM
if you need your work done as per jpg then please send us psd same as the jpg the we will do it
noah 9:53:42 AM
i told you not to fucking bring that up
so stop
its irrelevant to this point
jenny 9:54:02 AM
okay thanks for your time
noah 9:54:06 AM
as you guys still messed up 30 other things
jenny 9:54:18 AM
bye take care..
noah 9:54:38 AM
this convo will be posted all over
so take care yourself
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