What's up with Uniregistry brokers???

[alcy]

got price request from them 2 weeks ago
replied: bin=2k, floor=950$

no news.

then by chance I review some old emails today, and write him to ask what was buyers highest offer
2 mins later I get a reply....... "$1000"

whats up with them sleeping at the wheel? or they just do not understand floor ... or do not care for 1k sales and fish for bigger things only?

which one is it?

I've no sales with uniregistry yet.. and never liked them.. but this is beyond unprofessional.

 

[MapleDots]

I went through Uniregistry to acquire red.ca and for a year no luck.

I did all the leg work and calls and closed the deal myself.

Uniregistry got in the way more so than not. My business works because I am good at what I do and a lot of that has to do with the fact that I am not shy to use the phone to contact a buyer or seller. I can do in ten minutes on the phone what takes days going back and forth via uniregistry.

Also, you can chat about past deals and see if the seller has more domains you're interested in. The networking via live calling cannot be argued with. I recently made a number of 5k offers on a similar platform and then raised them all to 10k and did not even get one response. I check whois, pick up the phone, talk to the owner and I close the deal, the domain is mine.

Domainers need to do good old fashioned sales, trust me it works

 

[namemarket]

In domains its impossible to have a good overall sales ratio since the vast majority of inquiries are junk inquiries, tire kickers, curiosity seekers, from people who never respond, fail to use full name or a real phone number, or would never pay more than a few hundred $ for a domain no matter how valuable the name is.

 

[alcy]

well there u have it.. just when I thought things couldn't get worse with this guy.. after politely asking him to tell me briefly what happened so far in negotiations due to this total confusion and me never hearing of any offers from buyer... nor clarifying to me at any time that the buyer might be wiling to pay more.. he replied saying he has "no time to explain" stuff to me.

im gonna call unireg next week and ask for another broker. this guy is in the wrong business.
I've never heard a broker tell seller he has no time for them before.. this guy doesn't have time for anything.. and the nerve to say it.

 

[creataweb]

Don't see any benefits to use Uni Brokers. Wonder why Frank tolerates this if the closing rate is truly around 1%?

 

[BrandMart]

I am removing my domains from Uni now. Don't want potential buyers running off due to sleepy-eye brokers

There... phew! Removed all my 17 domains..

 

[hwgriffi]

Try being at the other end where they want $6k for a $1500 domain and will eMail you every other week asking you to "make an offer around $3500, that should do it". Once you make that offer, then they "oh sorry" you. "The owner says that is too low"

Then why did you just ask me to make a $3500 offer!

So now my offer is $500 and they can go to heII.

In addition, the owner is them. Which is more insulting to play this back and forth game of "The owner" with the actual owners broker machine.

 

[korganian]

Jeeprs man, that makes no sense to me at all.

I mean it's pretty much a confirmed sale...sure it might not be a massive deal for them but that's like walking past $10 on the street and not bending down to pick it up because bending down is to much effort.....

You mean $150, cause that would be their commission . I had all my domains there for years and never had any good experiences with any of their brokers. They are so lazy. One of their brokers told me over the phone that Uniregistry brokers close less than 1% of the inbound inquiries they handle. Hard to imagine a closing ratio that bad for inbound offers . I self broker my names that I still have there for parking.

 

[alcy]

thanks for input guys.

yes I've seen my share of bad reviews of them... even their whole system and lead disutribution (broker vs seller) seems confused at best.. with 10 twists and turns nobody (including them) truly understand.. like the conditions under which lead is sent to broker vs sent to seller.. and its defiitely not just about your makretplace settings.

but wait.. my unirgistry soap opera does not end here!!!

so I reply to the broker saying "okay, I accept $1000 offer"... thinking of course that 1k is buyer final offer, and all negotiastions are already done by broker..

and then he writes me back this:

"I think there is money left in the buyer but if you want to accept the $1,000 I will do. Payouts are done through wire transfer only. Can you confirm you are happy both to sell at $1k and the payout system? "


oh yes, and he also as you see wrote its wire payout only.. cause its my first sale there and I was asking him if they payout to paypal. so I ended up callign unireg just to be sure.. as I could not believe thye do not payout to paypal... and this guy was wrong again


this will probably go down for me as worst selling experience.

anyway, I told him to negotiate all he can. and then tell me the number

sounds easy I know. but I wouldn't be suprised if he finds a way to mess it up again.

will keep posted.

 

[creataweb]

last msg from him for now. .let's see where this goes.. I hope there are no more issues. using brokers should be easier.. not harder.

"Great news regarding paypal I didn't know that was an option. I am still trying with this buyer as I know he wants the name. I'll keep you posted."

Lol he didn't even know you could use PayPal... did he just start working there or what?

 

[alcy]

Lol he didn't even know you could use PayPal... did he just start working there or what?

yeah
like I said.. awaful

I mean its one thing not to know something
or not be sure of it
and another to reply like you are sure of the info
and without even bothering to double check

nasty stuff.

 

[Kate]

Uniregistry blockers.

OK, I don't really use them, I have only interacted with them as a potential buyer... frustrating.

 

[MasterOfMyDomains]

When I signed up with them, I got offers in hours. One I quoted 1200$ the broker told the guy 3300$
I asked him wtf. He said weed is a emerging market and i dont know the value. Trust him
The end of them. I contacted the guy personally and sold for 500 .ca
Dropped my last .xyz there in december, won't return

 

[anantj]

I think Unireg brokers need proper training. I've had several bad experiences with them as well. Very poor performance by the brokers

 

[JamesCrew]

Calling them 'brokers' would be an insult to pro brokers. From the looks of it, they are not even sales person.

 

[Acroplex]

I've been a self-broker of my domains at Uniregistry Market (formerly Domain Name Sales,) since 2012. While I've had some frustrating moments, they were not linked to the success or failure of a brokered deal.

I've learned to communicate my needs in a fashion that makes sense to the brokers. E.g. if I want to remain uninvolved in the exchange, I still work diligently to stay in communication with the broker and on top of the exchange. I don't micromanage them, I direct them.

Quite often, I establish that by calling them and explaining my specific strategy with the particular buyer. It has led to some good sales, some of which were completely handled by Uniregistry, e.g. I just set the asking price and told them to go have fun with it.

I agree that some brokers are better in what they do, typically they stay around longer. Talk to @Jeffrey Gabriel for some insight about how to resolve such issues in the future.

 

[wwwweb]

There has been a lot of turn over there, many of the brokers there are new from what I can see, there are a few that have been there from the start also.

The majority of the broker program is a cycle of template emails that cycle on days, they reset when there is a response from the potential buyer, that is where the broker comes into the conversation.

I think having an internal payment plan system within the uniregistry platform, will help some of the brokers close more sales.

As for having a self brokered account, and having your leads go elsewhere, what I noticed if the person has made an inquiry with a previous broker prior attached to that email, a self brokered lead will go back to that broker, if a person is asking about a whole different domain, some sort of grandfather clause for that buyer.

Might help if someone from Uniregistry comes and answers all these comments directly, always good to get someone from the other side to comment.

They do need to fix a few things, like what seems to look like a chat window after someone enters their inquiry details, it should say this is not a chat, or something.

I think Uniregistry has lost a lot of their inventory, and clients to Efty, Epik, and Undeveloped, which is a shame as they had a clear advantage in technology. I am not sure if it is profitable enough, or they needed more resources for their own domains, but it seems sometime last year they just got less involved in building out, and developing competing products.

Payment plan within their internal network in 2018 should be top of their list. Maybe even integrating Bitcoin/Eth, no more topcoins, not sure what to do with them.

 

[wwwweb]

Very strange that it is not yet done... I beleive Uniregistry does offer payment plans for their own domains, so it should not be hard to extend the service for 3rd party domains they are brokering

To be honest, I use epik, or namesilo for simple term plans, and the escrow holding for more complex, as do others, Uniregistry is losing business. They say if you want to use it, you have to go thru their brokers, cheaper to hold onto my 15%, and do it directly. Not sure where the end game is here, but payment plans are the future as domains continue to go up in value, and usually you can get a higher overall price, and if they default, no love lost, as you get the domain back, along with funds paid to date.

I mentioned it to them last year, they said they would put it forth, but I guess it just isn't in the cards as of yet.

 

[namemarket]

I just rechecked - the uni survey url is on research.net domain, which belongs to SurveyMonkey Inc. (surveymonkey.com) as per whois, appears to be a legitimate service to run various surveys

\

I double checked. The survey I got came from cmail19(.)com not surveymonkey or uni. Maybe they got the idea from seeing a surveymonkey email

 

[Jeffrey Gabriel]

got price request from them 2 weeks ago
replied: bin=2k, floor=950$

no news.

then by chance I review some old emails today, and write him to ask what was buyers highest offer
2 mins later I get a reply....... "$1000"

whats up with them sleeping at the wheel? or they just do not understand floor ... or do not care for 1k sales and fish for bigger things only?

which one is it?

I've no sales with uniregistry yet.. and never liked them.. but this is beyond unprofessional.

Alcy,

Thank you for the feedback and your comment. Could you please send me the domain name you are referring to so I can look into the matter as to what you are writing about? You can send it to [email protected] or call me 1-949-416-2555 x6261. Thank you.

As to the comments about our 1% close rate...Yes, that percentage is true. I think that a lot of you assume that our 1% close rate is predicated on having one hundred people who genuinely want to buy a domain and only ONE buying, That simply is not true. The one percent close rate that we speak about counts every single inquiry we receive. That includes people who are totally confused and are not buyers. It includes those who are interested, and even those making fake inquires to see how we handle them. If you looked at the number of confused individuals who inquire every single day plus the number of sales we make from years of following up you would be quite impressed with our success.

If NamePros is interested I would be happy to do a question and answer session next week for the community. Let me know if this is something of interest.

Thank you for your business and the opportunity.

Jeffrey M. Gabriel
Vice President of Sales
1-949-416-2555 x6261

 

[deez007]

Jeeprs man, that makes no sense to me at all.

I mean it's pretty much a confirmed sale...sure it might not be a massive deal for them but that's like walking past $10 on the street and not bending down to pick it up because bending down is to much effort.....

 

[alcy]

awful service.

I never had a good feeling about them anyway.

 

[deez007]

You mean $150, cause that would be their commission . I had all my domains there for years and never had any good experiences with any of their brokers. They are so lazy. One of their brokers told me over the phone that Uniregistry brokers close less than 1% of the inbound inquiries they handle. Hard to imagine a closing ratio that bad for inbound offers . I self broker my names that I still have there for parking.

1% closing ratio WTF??? for inbound inquiries..... thats shocking!. In most sales environments, a 1% closing ratio on INBOUND inquiries would probably get the sales person fired quickly...lol

 

[pokainc]

never had a great experience myself with the brokers over there...

 

[alcy]

I am fairly certain the commission being low is not much of a consideration in the work they do. imo they are very responsive and usually good at online communications using the for sale page. If you give a Uniregistry broker a BIN price they are not going to sell it for less than BIN and in all likelihood did not know what a Floor Price was and maybe assumed it was a minimum offer to quote. imo a lot of people are confused on the term floor price. The broker likely also assumed you looked at the for sale page and noticed a 1k offer had been made and may have been waiting for instructions from you on possibly lowering the BIN.

there is no sale page with a $1000 offer for me to see. it was between broker and buyer only. and his job was to inform me about the negotiations, especially when they were above my quoted min/floor or whatever yuo want to call it. his job is not to assume things.

but.. I am hardly the only person who sees uniregistry as lowest quality of service across the industry.