What's up with Sedo.com?

[domain999]

Been waiting 5 days for a reply from their support :td:

Anyone else having problems getting in contact with them the past week?

Do they have phone support available, couldn't find a number on the site.

 

[sibaong]

SEDO support :td:

Contact Mara :tu:

 

[gazzip]

SEDO support :td:

Contact Mara :tu:

I hardly ever get a reply from sedo anymore, you would think if they are not going to bother answering emails then they would at least have a live support set up - As mentioned, your best bet is to contact Mara who always has the decency to reply within a couple of days.

Sedo needs to sort this out - Its a bit sad and pretty frustrating at times :td:


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[floatingworld]

8-X 8-X Sedo same company as 1+1 8-X 8-X

 

[sparkman]

i sold a domain on sedo completing the transaction well over a month ago and haven't received my money yet. Is this normal?

 

[faisj]

No problem here.

I just had contact with my account manager

 

[domain999]

sparkman, that's pretty scary, i'm waiting for money for 3 domains :S

faisj, i assume they don't owe you money.

 

[cache]

I had response from them just yesterday.

 

[sparkman]

sparkman, that's pretty scary, i'm waiting for money for 3 domains :S

faisj, i assume they don't owe you money.

Yah, I've sent many emails with no replies and am still waiting for the money. I'll never use sedo again for domain transactions.

 

[dnk]

I have not ever got a reply from them, though they occassionally send emails about domains they cannot verify or have manually verified.

 

[domain999]

well I've contacted and e-mailed every contact I could find yesterday, 24 hours later, still no replies and 6 days since initial mails sent. It's a simple question - where's my money?

 

[sparkman]

domain999, i guess we can only hope for the best. keep us posted as will I.

 

[faisj]

I always get my payments in a few days...
I really dont understand why there are so many negative threads.

 

[sibaong]

well I've contacted and e-mailed every contact I could find yesterday, 24 hours later, still no replies and 6 days since initial mails sent. It's a simple question - where's my money?

Have you cantacted your SEDO agent?

 

[Dan]

I just had my first transaction through SEDO and the whole thing was completed in 2 weeks. It would have been shorter if the rep knew what he was doing, but it was still ok.

[He gave me the wrong code, and when I asked if it was the EPP code, he just gave me the same random number. The domain was at eNom and it is VERY simple to find the EPP code.]

 

[networkmsia]

Based on my experience..

Are you using bank transfer to your account ?
If yes, you should receive the money within 1 week.

If you are using paypal to receive the money, Once the transaction is complete it should be in your paypal account within a few hours.

 

[buckshotdots]

sedo

The past couple months I have noticed loooong waits for everything to complete. I know sometimes the buyer takes his time which sedo can do nothing about. But what makes me a little mad is when I have to email them that the buyer has in their posession my sold domain and I still need to be paid. I sold 3 last month and had to email them each time that the domain was out of my account. The good news is soon as I emailed it they responded with a "sale complete" email and that my funds were deposited into my paypal.

I always use Erich- Key Accounts Manager/Transfer Consultant for the person I email and he is always prompt in replying (usually the same day), just wish I didn't have to babysit them with payments.

My suggestion is when you get an email confirming sale of a domain save the email address from whom it came and do not use the generic email address ever as it takes a loong time.

gary-

 

[PolurNET]

mara[at]sedo.com

^ The email you need to know to contact Sedo reliably

 

[gazzip]

mara[at]sedo.com

^ The email you need to know to contact Sedo reliably

So True !


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[domain999]

Yep, e-mailed my agent, e-mailed Mara, e-mailed everyone there. Got reply to the e-mail after 7 days. Replied to that, and now been again waiting for 3 days already for a reply.

Companies that have outsourced their support from Pakistan give better support than that