What to do now? Pls need urgent help.

[Zameer24x7]

Domain (StarCrypto.com) sold via Fast Transfer through Afternic DLS Network, for which I did not set the BIN price of $90 at Afternic. In fact yesterday only I bought sedo's paid homepage showcase promotion for 69 euro with make an offer option.

On every marketplace (efty, godaddy, sedo, flippa, uniregistry, undeveloped) its listed with make an offer option.

Please help me, what should i do now? How can I recover my domain?

@Eric Lyon @Joe Styler

 

[xynames]

As I have posted before:

I do have issues with AN Fast Transfer, and AN in general. All my domains are registered at DD. After I set a $25,000. or lower BIN price at AN, then one of three scenarios happens:

1) I received the email stating that I need to click to allow the fast transfer at DD. Actually, I never receive any subsequent email from anyone with a link to click anything, but instead what I do is login to my DD account and click on the relevant domains to "Set afternic" and thereby allow Fast Transfer.
I do so within my DD account, and then it shows as YES over at AN (Active) for Fast-transfer. All is well.

2) I received the email stating that I need to click to allow the fast transfer. I do so within my DD account, and on the DD side it shows that AN Transfer is in place ("Quick Info afternic") but then still it shows as NO (Requires Submission) over at AN for Fast Transfer. I go back and reclick at the DD side - still issue not resolved and still shows as NO over at AN for Fast-transfer.

3) I never receive any email requesting that I allow the fast transfer at DD, and the option is not available on the DD side. Obviously as well, shows as NO over at AN for Fast-transfer.

ALSO:
4) On one occasion so far, I set the BIN price at AN, and then a few months later I logged in and saw that there was no BIN price listed at all at AN, that it had vanished.

5) Another time I got the email from AN "Price Request," logged in soon afterwards, and nowhere in my AN domain control panel was the usual notification that I needed to set a price. I set a price anyway, but it seemed odd that the price request had disappeared.

The Fast Transfer system and AN in general seem buggy.

 

[Zameer24x7]

@Joe Styler - pls check this, it was listed for $17988 USD at afternic. How it got sold for $90?

 

[Joe Styler]

You can email [email protected] for help but if the domain name sold and moved you would have had to have agreed to sell the domain name by clicking on the opt in email which would also show the buy now price you were listing the domain name for sale at. We do that to call out the price on purpose to make sure that you see it again and if it doesn't look right it will cause you to stop and call in or not authorize the listing.

 

[xynames]

I just sold a domain via AN Fast Transfer that I had set the price months ago, and it sold for exactly the price I had it set at. No issues.

@Zameer24x7 I messaged you and posted here, after creating this big ruckus and thread might you consider coming back to complete the explanation? Was this all your error? or Afternic's?

If indeed AN is making these sorts of mistakes would like to know, and if not, and it was your mistake, would be good to know too. Thanks!

 

[DNGear]

You should contact joe styler or paul nicks.
@Paul Nicks @Joe Styler

 

[Zameer24x7]

@Joe Styler - as suggested by you, have mark the mail to [email protected] about the incident yesterday and raised support ticket as well, but didn't get any response from AN yet, please look into this issue at the earliest from your end.

 

[atinc]

Hope it will be fixed. Sorry to hear that @Zameer24x7

 

[xynames]

I tell you what is strange is that today I got a transfer away request to Godaddy for a domain (all my domains are registered at DynaDot). I login to my Afternic and this domain shows pending sale. The price listed for my buy it now and floor are somewhat high, five figures. Did this domain really sell because no one alerted me to anything, or is this more monkey business at Afternic (AN)?

I got a price request from AN on it, on August 10th, and that is when I set the BIN and floor. No communication from AN since.

I took a screen shot of the domain listed as "pending sale" in my portfolio with the BIN and floor prices correctly listed. (Click below image to see it larger.)

I sent a written inquiry in to AN and tried to phone them, but they seem to be closed, so I left a voicemail.

Do domains sell at Afternic without your even being alerted to that they sold? You just get a transfer request? The last times that my domains sold at AN I received a "Congrats _____.com has sold" for the ones listed for fast transfer, or a "______.com has sold" for the ones that were not fast transfer listed, and also sometimes communications from AN brokers.

For this one, today, I have received no notification of sale from AN, no communication whatsoever from AN other than the price request on August 10th. This particular domain is not listed for fast transfer.

I'd love to think that it has sold for my asking price but I am not going to click to "transfer away" to GoDaddy just like that without AN confirmation of sale.

 

[SiteMac]

@Joe Styler can you tell me why when I get a "Afternic listing request" it never shows my account number or anything that confirms the listing request is from me and not from someone else's account? I'll get an email months later and have no idea if the request is from me or someone else.

 

[xynames]

Well as I noted, I did phone AN and this domain is actually pending sale and payment was made (apparently via credit card) but is pending verification of funds. I called AN again just now and spoke to Jessica again and she said money was actually paid, this is a real sale don't worry.

As far as the transfer away order, AN says this is because the purchase included a transfer so again this is not an instance of simply being loaded into a cart, someone has actually made a payment for this domain it has been sold.

But I don't count on anything until after it is verifiably final. Still I can't see anyone screwing around over such a large credit card payment. In order to reach pending status the credit card must be authorized so anyone with five figures available credit on his credit card is a real contender, not to mention AVS which must pass as well. The payment might also have been made another way and is pending verification. But payment was made.

This was a very good domain name.

 

[Joe Styler]

thanks answered the pm.

 

[xynames]

Zameer24x7, so what finally happened with this issue you reported?

BTW Afternic wrote to me and explained that if I upload or email them my domain list with a code of 3 on the "Listing Status" next to the ones I want to be Fast Transfer enabled, that should kick start the process.

Note that for Fast Transfer, "Registration must not be within 30 days of expiration."

 

[Joe Styler]

I just returned from vacation today and replied to your pm.

 

[jideofor]

I just sold a domain via AN Fast Transfer that I had set the price months ago, and it sold for exactly the price I had it set at. No issues.

@Zameer24x7 I messaged you and posted here, after creating this big ruckus and thread might you consider coming back to complete the explanation? Was this all your error? or Afternic's?

If indeed AN is making these sorts of mistakes would like to know, and if not, and it was your mistake, would be good to know too. Thanks!

Congrats on your sale bro. I believe this is the second time you are calling out the OP for updates, which seems a bit odd and should have been done without being pushed.

 

[Zameer24x7]

@xynames — congratulations on your sale and excuse the delay in response to this thread from my end. I had contacted AN support team about the issue, they said their records show that from my AN account the BIN price had been changed from $xxxxx to $xx and I believe it was my mistake coz neither my account hacked nor any domain listings prices had been altered there, and I also believe that this mistake will have happened due to their slow, difficult and no user friendly interface.

 

[xynames]

Thank you Zameer and sorry to hear about your mistake.

 

[anantj]

You can email [email protected] for help but if the domain name sold and moved you would have had to have agreed to sell the domain name by clicking on the opt in email which would also show the buy now price you were listing the domain name for sale at. We do that to call out the price on purpose to make sure that you see it again and if it doesn't look right it will cause you to stop and call in or not authorize the listing.

(Highlight above by me)

Hey, Joe, I received the following opt-in email today (lightly edited):

Dear <name>,

You are receiving this email as a result of the afternic DLS listing process being invoked through an afternic account, on multiple domains. A listing for these domains has been attempted at 09/19/2017.

The domains can be viewed by clicking the link below, and selecting the CSV option. You can then approve or deny the listing.

If you have gone into your afternic account and attempted to list domains on afternic DLS, to give listing permission for these domains please click the link below:

PLEASE READ CAREFULLY: By clicking this link you are hereby giving authority for thes domains to be listed, sold and transacted on the afternic DLS network. This is equivalent to a standard transfer FOA (Form of Authority).

<link to be clicked>

If you did not initiate the afternic DLS listing process of the domains on afternic.com, please disregard this email. Please contact us if you have any questions or require further information.

Kind regards,

<Registrar>

Forget the price, even the domain(s) is not listed in the opt-in e-mail. And on clicking the link, there is no mention of the price. So your comment about the opt-in e-mail is not entirely accurate.

OTOH, the e-mail sent by Afternic itself (which is purely an informational e-mail and NOT an opt-in - quoted below) does contain the domain name and the BIN price.

Dear <name>,

Congratulations on choosing the Afternic Premium Network for the promotion of your domain names. Your domains are registered with an eligible Premium Network registrar.

In order to get the domains live on the Premium Network: 1) we need to confirm your domain ownership and 2) you need to accept the Premium Network terms and conditions so that your domains are opted-in to the Premium Network. You will be contacted shortly through email to complete the opt-in process. Click on the link in that email to complete the process for the following domains:

<Domain Name> for <$Billions>


For questions or assistance, please contact our customer service department at
1-866-351-9586 (U.S.) or +1 781-839-7990 (Worldwide).

Sincerely,

The Afternic Team
www.Afternic.com
P: 866.351.9586 or 781.839.7990

 

[xynames]

Damn I thought I was asking for top dollar with my domains, I have ones better than those I am not asking that much for lol. I might need to raise prices then.

 

[Joe Styler]

They will look into it for you it is a 24-48 hour response time on emails to [email protected].
We did look into the emails and they do send the domain name and price when you opt in. In fact I did a test today and saw it come to my whois email with the name and price. I attached it below. The emails say if you do not want to opt in the domain(s) for sale do not click the authorization email and it has the Afternic help info on the email.

 

[xynames]

*Update. Okay I got hold of Jessica in the AN escrow department the domain did sell for the full BIN price (wow), but funds are pending verification (paid by credit card apparently). She told me not to transfer it away yet until I receive verification.

Still I think this is not the way to do things, I should have received a notification of sale, pending funds, something FIRST not just a transfer away order. And why am I receiving a transfer away order ANYway if the funds are still pending? Jessica said something about how the sale must have included a domain transfer with it, but still - whatever, that's not the way to do things, sending me a transfer away request before the sale is final and with no notification of the sale.

It makes me wonder if it would have just fast transferred away even with funds pending if it had been listed for fast transfer.

I wonder who bought it? I threw a pretty high price out there for what I consider to be a very valuable domain but still whenever it sells for the BIN you start wondering if you made the price too low.

 

[anantj]

I tell you what is strange is that today I got a transfer away request to Godaddy for a domain (all my domains are registered at DynaDot). I login to my Afternic and this domain shows pending sale. The price listed for my buy it now and floor are somewhat high, five figures. Did this domain really sell because no one alerted me to anything, or is this more monkey business at Afternic (AN)?

I got a price request from AN on it, on August 10th, and that is when I set the BIN and floor. No communication from AN since.

I took a screen shot of the domain listed as "pending sale" in my portfolio with the BIN and floor prices correctly listed. (Click below image to see it larger.)

I sent a written inquiry in to AN and tried to phone them, but they seem to be closed, so I left a voicemail.

Do domains sell at Afternic without your even being alerted to that they sold? You just get a transfer request? The last times that my domains sold at AN I received a "Congrats _____.com has sold" for the ones listed for fast transfer, or a "______.com has sold" for the ones that were not fast transfer listed, and also sometimes communications from AN brokers.

For this one, today, I have received no notification of sale from AN, no communication whatsoever from AN other than the price request on August 10th. This particular domain is not listed for fast transfer.

I'd love to think that it has sold for my asking price but I am not going to click to "transfer away" to GoDaddy just like that without AN confirmation of sale.

I experienced the same behavior. On a little testing, I realized that if someone adds the domain to their cart (I tried with GD but I expect it should work similarly for other registrars as well), the domain goes into the pending sale status on Afternic. Once the cart expires or the domain is deleted from the cart, the domain will go back to the listed status.

Not sure about the transfer e-mail though. That is not what I encountered

 

[xynames]

(Highlight above by me)

Hey, Joe, I received the following opt-in email today (lightly edited):



Forget the price, even the domain(s) is not listed in the opt-in e-mail. And on clicking the link, there is no mention of the price. So your comment about the opt-in e-mail is not entirely accurate.

OTOH, the e-mail sent by Afternic itself (which is purely an informational e-mail and NOT an opt-in - quoted below) does contain the domain name and the BIN price.

You're talking about something different though. You're talking just about the initial confirmation to list a domain for sale at AN, not a fast transfer confirmation situation.

In my AN account, the AN account registered email address is the same as my WhoIs address for my domains, so I never receive such "Afternic listing request" confirmation emails, because verification is made by matching the email address.

But anyway, yes I agree that AN has issues. Imprecision, at best. Still, I've received LOTS of money from AN sales this year, so I'm not complaining in that respect.

 

[anantj]

You're talking about something different though. You're talking just about the initial confirmation to list a domain for sale at AN, not a fast transfer confirmation situation.

The first e-mail was for Fast Transfer (the domain is at NS).

 

[Joe Styler]

If it is a bigger sale we verify the payment is good (the money will clear) before finalizing the sale and informing the seller the name is sold. If you contact Afternic Support they can tell you what is happening with the specific domain. If you look in the dashboard and it shows pending sale but you were not notified that is what is happening. We are verifying the sale is good.