What kind of a reply is that GoDaddy?

[Tippy]

I had an issue the other and had to contact their support department... this is what I asked/said after being told to take a screen shot, which by the way didnt make sense niether...

START--------

Hi,

Well theres nothing to take a screen shot of, the Domain simply showed as " not available " at GD and its resellers such as RegisterMate.com which I often use to register .ws names.

I dont know if its a whois problem or what, I had to use DomainSite.com to register Bikes.ws

Either way I got the name but I just wanted to mention the problem to you as you obviously lost the sale/registration to another registrar.

Thanks,

Mike

-----------END

and their reply....

START---------

Discussion Notes
Support Staff Response
Dear Mike,

Thank you for contacting customer support.

According to the public Whois database, BIKES.WS is currently registered
through DomainSite. You can view that information on the following link;

http://www.iwhois.com/index.php?domain=bikes.ws&tld=com&lookup=Lookup&cl
ean=1

Please let us know if we can help you in any other way.

Regards,
---------END

um duh, didnt I just say I registered it at DomainSite... its stuff like this that makes me think twice about using your site.

Anyways my reply to that was...

START-----

Hello,

I know its registered at DomainSite.com I just finished saying that I used DomainSite to
reg it because GD showed it as not available when infact it was, did you read my previous
reply because based on yours it doesnt sound like it?

Mike

----END

 

[B33R]

They're like most big companies, they employ trained monkeys... not very well trained monkeys either.

 

[Tippy]

PS : GoDaddy, I'm looking for a Job by the way... seriously.

 

[jeter4982]

Wow, a lot of domain and hosting companies have awful support departments, but that response is pathetic. At that point I would just ask for their manager's phone number (which they probably wouldn't give out) and report them for being so incompetent.

Tom

 

[webfreak]

PS : GoDaddy, I'm looking for a Job by the way... seriously.

GoDaddy (username) reads the forum, so I'm sure that s/he will take a look at this thread, as well as your request for a job.

https://www.godaddy.com/gdshop/jobs.asp?se=+&ci=293

 

[B33R]

The best one I ever got was from MySpace. I reported spam and a few weeks later got a copy/paste email back about "image issues"

 

[Kenny]

You know, I have all but given up on emailing ANYBODYS support system.
I just call them. (Thanks to my cell phone company and free minutes if there is no 800#)

GoDaddy takes a lot of heat in the forums, and a lot of it is justified, but in the five or six years
I have been with them I have yet to have a problem that wasn't resolved with speed and courtesy.

Mike, I agree your example is laughable and shows complete disregard of your original issue,
but seriously... where was the harm?

How many frivolous (not saying yours was, mind you) emails do these "support team"
members deal with daily?

All the Reg Houses have thier share of problems, but GoDaddy is huge, so it remains an
easy target for anything that upsets anybody.

As always, JMO

Peace,
Cyberian

 

[Tippy]

There wasnt any harm to me as I regged the name elsewhere, the harm is to GD because they lost my $ and will continue to untill the prob. is fixed, .ws names are even cheaper at DS so I'm kinda saving $ not using GD but I much prefer GD all in all.

All I've lost is time, trying to help the support staff understand what I'm saying, I thought I was very clear right from the start but obviously someone over there, for some reason, just doesnt get the picture.

I'm tired of going back and forth with them on the issue, they replied once again telling to contact GD via another email address, better yet why dont they simply forward the email themselves.

 

[Kenny]

I'm tired of going back and forth with them on the issue, they replied once again telling to contact GD via another email address, better yet why dont they simply forward the email themselves.

Way too simple, lol ... and you are right, they are hurting themselves by losing business. And, our time is valuable. Perhaps member GoDaddy could look at this and see if the system error could be resolved.

 

[Tippy]

Once again, Thong.ws was available yet GoDaddy.com and its reseller sites all said it wasnt, thus I used DomainSite.com to reg it, your losing $ GD yet you do absolutly nothing to fix the problem even after numorous emails and this thread, duh...

 

[labrocca]

Most responses are canned to avoid liablity, discrepancies, and allows for employees that barely speak english. Canned responses from support totally suck.

 

[robertjr]

PS : GoDaddy, I'm looking for a Job by the way... seriously.

That is exactly what GoDaddy needs! Real domainers that give a dam and know what a domain is(other than a sale). Rather than some of the "monkeys" they hire. I started moving domains away from them a while back due to customer service issues, but I may just go back if the Tipster was at the controls.

Bob- If you read this, give Tippy an interview and a job. I know I have little pull with the few domains I own, but your customer service really could use better quality employes and training. :imho:

 

[Colleen]

Mike, they did this same type of thing to me the other day, clearly indicating that they did not read what I had sent them, so I flipped them the cyber bird, lol. I was expecting them to do it and they did, it's very frustrating.

 

[member-35138]

Didn't see this thread until just now. Strange...Maybe the .ws registry was having issues???

 

[webfreak]

Didn't see this thread until just now. Strange...Maybe the .ws registry was having issues???

No, it happens all the time with domains that have recently dropped.

 

[deet]

Try sending a link to this thread to BobParsons he is a member here.
Maybe he will respond.

Godaddy has always been great for me.

PS:
except when there is a problem