Dan.com
NameSilo

lknights1987

Established Member
Impact
92
This is how I see it.

Dan.com - Very helpful and experienced customer support team. They know what they're doing. I never get frustrated chatting to their customer support.

Epik - I find their customer support frustrating to chat to and it takes a long time to get an answer. We normally go round in circles a few times before I've got the help that I need.

Godaddy - Frustrating live chat and constantly being sent from one person to another. Phone support is ok.

Sedo - Good customer service Monday-Friday on the phone but at the Weekends the customer service is rude. As for their online support, I find it takes a few days to get a response.

Afternic - Good customer service on the phone support but very costly if you're calling from outside the US. Email support is slow to respond but they always deal with my queries the first time of asking.

What are your thoughts?
 

TribeMagnet

Established Member
Impact
88
The depth, width, and length of my disdain for GoDaddy is vast beyond measure. One hand doesn't know what the other is doing; departments are siloed so support can't see communications other than their own. I admit they have a few spiffy tools but the horrendous support keeps me away unless the reward heavily outweighs the significant risk of incompetence.
 

Sjpals

Established Member
Impact
166
I had both terrible and excellent customer service in one day from Godaddy. Essentially, I complained, The GD CSA didnt sort it, I complained on trust pilot and it was then sorted (I have a feeling they listened back to my phone call with the CSA)

Afternic - I have called several times with questions, and several were about listings in the market place of my domains that I didnt list. Their stock answer is to just give it a couple of days and see if its still there :xf.frown:

Epik - I cheeky tried to ask if there was a discount if I transferred 100 domains to them, and what the total would be and they just gave me the standard price, and the total, like I wasnt able to add up HAHA.

Namecheap always seem to misunderstand everything I say. I asked if I could download filtered market place listings as the full one crashes my laptop and they they took a while to understand what I was asking.

Namesilo is the worst. I had auto bids that kept going up way past my proxi limit (I watched in horror and had them on chat and updated them in real time saying I wasnt putting them on and I couldnt afford them), I had domains I won and didnt receive and other peoples domain names show up in my market place dashboard. i have complained several times, for several months and they say they are fixing it.
 
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inforg

Top Contributor
Impact
949
Fortunately, I don't find myself needing support much on any of them. My limited use gave me the following:

GoDaddy-
Chat support - useless
Phone Support - Ok
VIP Account rep - A+

Afternic -
Email support - gets it done, reasonable response time (<24hrs)
Transfer specialist - same as email support

Sedo -
Email support - slow and unpredictable

Epic -
Wasn't thrilled with my one experience with email support

Dan -
One experience there - issue was handled promptly.

Dynadot -
Is my second most used registrar, and I can't recall ever needing to contact support - which is great.
 

AEProgram

Top Contributor
Impact
5,898
All customer service is bad and good. It depends on your expectations and what you need. People need to try to figure out things on their own before calling on customer service. In domaining if you find you need to reach out to customer service often, you are probably the problem. Be happy I don't run the company you are bothering because I'd cancel the account and save my employees from your terror.
 

0frills

Established Member
Impact
7
All customer service is bad and good. It depends on your expectations and what you need. People need to try to figure out things on their own before calling on customer service. In domaining if you find you need to reach out to customer service often, you are probably the problem. Be happy I don't run the company you are bothering because I'd cancel the account and save my employees from your terror.

Totally agree. End of day, every business wants to keep a customer, so nobody would intentionally provide a bad service.
 

poweredbyme

Top Contributor
Impact
952
If I need customer support then it's a bad marketplace for me. Almost everything that can be done in autopilot, is already automated at namesilo. I rarely need customer service there, once in a 2-3 years period, maybe less.

If you need customer support you have to communicate with a human, hence you have to accept human factor which is more or less similar in every online and offline companies. Its solution is not to look for the better/best customer support. Because all of the customer supports are similar quality, there is no better, best, worst or worse. The best solution is to avoid customer support completely whenever possible.
 
biix
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