Hey fellas, well, long story short: I'm looking to upgrade my customer support department.
I know I'm doing it "fine", but some customers have complained that I should be able to answer faster, and I recognize that they are right: there is always room for improvement. So that's it, I'm ready to upgrade my systems and invest into this.
Because of this, I've been looking into different solutions like live chat, a self-service knowledge base and even buying an all-in-one e-commerce customer support website. Talking about the knowledge base, I really liked what Kayako brings to the table, along with their other solutions.
What do you think about those ideas? What others do you suggest? Have you had any experience with Kayako? Thanks in advance my dudes!
I know I'm doing it "fine", but some customers have complained that I should be able to answer faster, and I recognize that they are right: there is always room for improvement. So that's it, I'm ready to upgrade my systems and invest into this.
Because of this, I've been looking into different solutions like live chat, a self-service knowledge base and even buying an all-in-one e-commerce customer support website. Talking about the knowledge base, I really liked what Kayako brings to the table, along with their other solutions.
What do you think about those ideas? What others do you suggest? Have you had any experience with Kayako? Thanks in advance my dudes!
