Unstoppable Issue

[Pairadice]

The most worrisome part is resolved so, I'm redacting this post in the effort to be nice to them since they went ahead and fixed the main issue.

 

[Pairadice]

Does this sort of thing happen very often?

 

[cooljub]

@Unstoppable Domains

 

[Altetra]

You must provide evidence, else it looks too easy to text any issue towards UD without evidence.

 

[Pairadice]

Thats true, but assuming the evidence is there (which it is), I may need some help in recovering the domains/etc. if they say they won't help, or they keep not responding.

 

[Chris Co]

Same issue mentioned here:

https://www.namepros.com/threads/beware-when-renewing-your-domain-at-unstoppable-domains.1400041/


@Pairadice you edited your original question out - did it get resolved?

 

[Pairadice]

Same issue mentioned here:


@Pairadice you edited your original question out - did it get resolved?

It's NOT resolved, but I am weighing whether posting on this board is going to make things better or worse for the situation. Yes I still need help but was going to wait a few days to hear from them as they went radio silent even though they helped the guy already at the link you posted, for me they won't respond at all.

 

[Pairadice]

UPDATE: I received a response from UD after 2 days of hearing nothing, but the support response did nothing, no promise to safeguard the 6 names still at their registrar. They asked me a question that they could have asked to a chat bot and received a similar answer: did I renew the domains at the previous registrar before transferring? Not only did I not do that, but if I had there would still have been a year left of service on these domains! WHAT THE HECK, SAFEGUARD MY DOMAINS AND STOP ASKING STUPID QUESTIONS AND WASTING TIME

Also I noticed they put out a new email starting today saying "your domain is going to auction". They did not send these in the past. So clearly they are scrambling

And that 800 number that was provided by someone in another thread goes NOWHERE - that 800 number DOES NOT WORK

 

[Pairadice]

@Unstoppable Domains

@Unstoppable Domains

UNSTOPPABLE - HURRY UP AND STOP WASTING TIME
TAKE ACCOUNTABILITY AND STOP RUNNING

 

[MasterOfMyDomains]

I called that one 800 number from Canada eh
It just went to a generic voicemail. Didn’t even identify the company or anything.
Sorry you got burned, life is hard enough as it is without dishonesty.

 

[Pairadice]

I called that one 800 number from Canada eh
It just went to a generic voicemail. Didn’t even identify the company or anything.
Sorry you got burned, life is hard enough as it is without dishonesty.

@Unstoppable Domains

Thanks. Well I wanted to chock it up to just a glitch/oversight on their part.

But their subsequent behavior while the domains are still expired in their system when whois shows they are not, is extremely concerning.

The fact I had to wait 2 days for inane response, makes me think they are stalling so they can continue stealing more names.

It's funny how they've been tagged in this thread and yet they refuse to communicate. They care only about their own liability, not anyone's names from being stolen (by them).

I thought legitimate regisrtrars would be a bit less shady than this.

Lesson: Just because they are icann-accredited, have sedo and afternic fast transfer, does not mean they are not finding illegal ways to steal people's domains.

 

[Altetra]

It's NOT resolved, but I am weighing whether posting on this board is going to make things better or worse for the situation. Yes I still need help but was going to wait a few days to hear from them as they went radio silent even though they helped the guy already at the link you posted, for me they won't respond at all.

It is worth, because you protest here, the more people join the faster they will move to resolve the issue.

 

[Pairadice]

UPDATE: Received a response from a customer service guy from unstoppable finally. At step in the right direction, but again still stalling and not returning the domains to my account and asking more questions - i.e., more cheap talk rather than any action on the situation.

He refunds me for the restoral fees I've spent, but I would have disputed the credit card transaction anyway so that does little.

The only appropriate response is them saying they've returned the 6 domains to my account that are still at unstoppable.

The guy offers me $150 in credits for 5 domains that were stolen. I think that's a bit low especially since credits will only be good at the same service which is stealing the same names in the first place.

 

[Pairadice]

.

 

[Pairadice]

UPDATE: They emailed and said they are working on resolving the situation. maybe it can have a good resolve after all.

 

[Altetra]

UPDATE: They emailed and said they are working on resolving the situation. maybe it can have a good resolve after all.

Let us know how it goes, we stand with you in this.

 

[Pairadice]

@Unstoppable Domains

UPDATE: This incompetent business sent me an email yesterday "our engineers are working on it as we speak." Apparently they had time to put out an update where it now emails people before auctioning off their domains, something they did not have before I mentioned this issue. 18 HOURS LATER - NO ACTION AND MY DOMAINS ARE STILL BEING AUCTIONED OFF. YOU WOULD THINK THIS IS THE EASIEST THING TO DO IS TO RESCUE DOMAINS AT YOUR OWN REGISTRAR AND THEN RETURN THEM TO THE PAYING CUSTOMER. I CAN'T FATHOM WHY AFTER 18 HOURS THESE INCOMPETENT BABOONS STILL HAVE NOT RETURNED THE 6 DOMAINS STILL AT THEIR REGISTRAR, TO SPEAK NOTHING OF THE OTHER 5 THEY SOLD AND OFFERED ME A MEASLY $150 IN STORE CREDIT FOR. I TOLD THEM VIA EMAIL IF THEY DID NOT HAVE THE 6 DOMAINS RETURNED TO MY ACCOUNT BY THE MORNING, THEN I WOULD BEGIN FILING WITH ICANN AND THE COURTS. WELL, IT'S ALMOST THE MORNING AND I'VE HEARD NOTHING. THESE INCOMPETENT IDIOTS APPARENTLY CAN'T RETURN PEOPLE'S DOMAINS TO THEM IN A NORMAL TIME FRAME. I AM NOT SITTING AROUND AS THEY LOSE THE OTHER 6. IF THEY CAN'T COMMUNICATE OR COOPERATE THEN ICANN WILL DEAL WITH THEM.

 

[Pairadice]

@Unstoppable Domains

I have a quick question for the board: if you have 6 domains and a registrar shows them as expired even though they are not, and you ask them to fix it, would you think they would be able to fix it within 24 hours, or would it take longer? I imagine it would take less than 5 minutes - yet they say they have a "team of engineers" working on this and still haven't restored the domains to my account. Is this something that should take days and days to fix and risk the domains being deleted in the interim? Or would you act as quickly as possible to keep them from being deleted. Let's say somone already spent $362 to restore them and nothing happened and you had to refund them. Would you still let the domains continue to expire, or would you lift a finger to stop that?

 

[Pairadice]

UPDATE: I am now showing the domains as normal in my account. The 6 domains are safe it appears. Thank you for all of your help. Unstoppable has done the right thing and restored the 6 domains before they were sent to the scrapheap.

 

[cooljub]

UPDATE: I am now showing the domains as normal in my account. The 6 domains are safe it appears. Thank you for all of your help. Unstoppable has done the right thing and restored the 6 domains before they were sent to the scrapheap.

So 6 out of 10 then?