Hello Igor,
Thank you for your patience and for sharing your experience with us regarding the sale of your domain,
wix.ai. We appreciate your candid feedback and the opportunity to clarify any misunderstandings that may have occurred during the process.
We understand there was some confusion regarding the commission structure, specifically the meaning of “gross” in relation to your sale price of $25,000. Our intention was never to mislead you, and we sincerely apologize for any lack of clarity in our communications.
After reviewing your case and taking your concerns seriously, our leadership team has agreed to reduce the commission on your sale to 15%. This means that from the $25,000 sale price, your net proceeds will be $21,250. As the initial payment has already been made based on the previous commission rate, we will be issuing a second payment to you to reflect the commission adjustment. You will receive a separate notification once this payment has been processed.
We value your business and want to ensure your experience with us is positive and fair. If you have further questions or would like to discuss this matter in more detail, please feel free to reply to this email.
Best Regards,
Rebecca