Transferring out of Register.com...??

[gazzip]

Is this something new at Register.com (and is it LEGAL)?, 4-5 days to get the auth code, WTH ?

They also ask a bunch of questions as to why you're transferring out, like: where did you buy the domain, why are you transferring out, where are you transferring it to...

The following message is off their website


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Authorization Code

Your request for an Auth Code has been received and your information will be validated for security reasons. If your request is approved, you will receive your Auth Code by email in 4-5 days.

To cancel this request, please call one of our Customer Service Representatives at 1.877.318.7563.

Thank you.

 

[nielsencl]

That attitude does not surprice me. Are they still charging $30 a year? Ooops! Silly me, one year is $35.

Ahh, the memories. That takes me back to my first domain at Network Solutions that cost $70 for two years. Well, at least email with your domain is only $34.95 and Private WHOIS only costs a reasonable $11 more.

I am sorry you have a domain registered with them. Most registrars either post the auth code in the account or will get it to you quickly after you request it. I would keep after them and you should get it at some point. I wish you the best of luck with this!!!

 

[snowbird]

Why dont you just call Register.com? In most cases a simple 1 time phone call will take care of everything. They are usually quite helpful if you ask me. But that is just my opinion. The only legit complaint everyone seems to have is the price of their registrations. But thats just because they feel that they can charge that much. When you own the domain register.com and have a 5 times in a row award winning customer service team from J.D. Power & Associates for toll free 24/7 support then you can charge that much as well lol. But thats just my opinion as well. :P

 

[HostMantis]

That's why you have to read the fine print. Most registrars also make you wait 60 days after purchasing the domain to transfer.

Some registrars even restart the clock anytime you make any change to the contacts listed for the domain. Even a change as simple as your phone number.

Either way, since you agreed to their terms when signing up, there is really not much you can do.

 

[Kate]

Not long ago, you actually had to call them. Now you get a delayed response with the requested EPP codes, that is an improvement :bah:

 

[nielsencl]

Just to respond to the 60 day hold comment. It IS possible to get a registrar to drop this crap. The largest register currently did this to me with a domain I bought. When the domain was pushed, I asked the seller to NOT change the registrant information. They didn't but when I tried to transfer it was denyed. When I contacted them they tried a number of reasons, but the last one they said was that the PREVIOUS owner had changed the contact information and that caused the lock. I pointed out that while the previous owner may have agreed not to transfer for 60 days when the changed the contact info, I as the current owner did not. So there was no valid reason for them to block the transfer. It took about 8 emails to argue with them, but I was then able to transfer the domain. I hate all registrars that don't respect us and treat us as customers.

Domainers don't have to put up with abuse like this, and we shouldn't. If you like a registrar fine. Keep your domains there. If not, move them to someplace you like. That's what I have been doing.

 

[Ms Domainer]

Why dont you just call Register.com? In most cases a simple 1 time phone call will take care of everything. They are usually quite helpful if you ask me. But that is just my opinion. The only legit complaint everyone seems to have is the price of their registrations. But thats just because they feel that they can charge that much. When you own the domain register.com and have a 5 times in a row award winning customer service team from J.D. Power & Associates for toll free 24/7 support then you can charge that much as well lol. But thats just my opinion as well. :P

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You can deal with Register. Usually, you can get them down to $14.95--still expensive, but I only have a few domains with them, some with grandfathered free sites.


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[snowbird]

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You can deal with Register. Usually, you can get them down to $14.95--still expensive, but I only have a few domains with them, some with grandfathered free sites.


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I myself never really had any issues at all with them. Its unfortunate to see so many people bash them out there just because of their pricing in most cases. I have always found their customer service on the phone to be top notch which is part of the reason their pricing is what it is. But that is why there are a variety of registrars and registration providers out there. You have your low cost registrars with no toll free phone number, then you have those with a toll free phone number which costs a bit more. I feel everyone should just pick who they are comfortable with most. As a registration provider I always try to keep my customers as happy as possible by providing great customer service and a discount here and there when a customer needs it the most. Being there for a customer is what great customer service is all about and is what makes a registration provider excellent in my book.

 

[Name Trader]

EuroDNS are they same. They mail you the Auth Code after 5 days too. Annoying.

 

[Domagon]

That's why you have to read the fine print. Most registrars also make you wait 60 days after purchasing the domain to transfer.

Some registrars even restart the clock anytime you make any change to the contacts listed for the domain. Even a change as simple as your phone number.

Either way, since you agreed to their terms when signing up, there is really not much you can do.

Yes there is! Remind the the registrar that such restrictions, for gTLDs, are in violation of ICANN policy...

ICANN | Policy on Transfer of Registrations between Registrars

When the registrant requests transfer out, assuming the domain was already paid for and registered at least 60 days at the current registrar, the losing registrar (even if the registrant owes money for other services, such as other domains, webhosting, etc) MUST allow transfer out, in a timely manner, at NO cost.

In short, registrars are NOT permitted to hold gTLD domains hostage.

Ron

 

[theSun]

I had a quite a hard time transfering out of register.com before, that was like 4 years ago. I am not happy with their way of transfer service. I know they want to hold onto their customers, but what they need to do is reduce the pricing instead of making it harder. As right now, I stopped buying domains if they are at register.com as it is too much hassle for an international call.

 

[infosec3]

It is absurd to say or suggest that being an award-winning registrar gives a company the right to make life more difficult (to say the least) for their clients. It is equaly irrational to insinuate that because they have it on their Terms it should be silently accepted.

 

[Ms Domainer]

I had a quite a hard time transfering out of register.com before, that was like 4 years ago. I am not happy with their way of transfer service. I know they want to hold onto their customers, but what they need to do is reduce the pricing instead of making it harder. As right now, I stopped buying domains if they are at register.com as it is too much hassle for an international call.

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Register does have a pretty good chat function, and I have communicated with a customer service person in that manner.

It's not too bad, and I actually prefer this manner of communicating. Also, you can keep a record of the chat.

I wouldn't use Register for flipping domains, but I do have my keeper there.

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[Domainace]

I called Register when I read the 4-5 day thing you did. They immediately gave me my authorization code while I was on the phone. And they also kept offering lower prices, I think down to $14 or so in the end, to try to talk me out of leaving them. Since the name was being sold, there wasn't much to discuss.

I think they could do themselves a favor by catering a bit more to domainers.

 

[gazzip]

...
Ahh, the memories. That takes me back to my first domain at Network Solutions that cost $70 for two years. Well, at least email with your domain is only $34.95 and Private WHOIS only costs a reasonable $11 more.
....

Netsol privacy is a joke, they charge more than it costs to register at domain at most places, then they still show the owners name that does'nt sound private to me.

Not long ago, you actually had to call them. Now you get a delayed response with the requested EPP codes, that is an improvement :bah:

I remember that but I thought they had changed it so you can get your auth code straight away without calling, I may be confusing it with netsol ??

Either way, since you agreed to their terms when signing up, there is really not much you can do.

I guess so, I guess they also change the terms as they see fit without notifying their customers.

The bit I don't like is having to unlock the domain for 4-5 days then wait another 4-5 days to transfer it, the longer it is left unlocked the more risk.

I myself never really had any issues at all with them. Its unfortunate to see so many people bash them out there just because of their pricing in most cases.

I'm not bashing them, if I thought my domains were worth 6 figures I'd be happy to pay the extra for tighter security. I'v never registered one there yet, but I have bought over a dozen register.com drops at snapnames, this is the last one to move out atm.

Yes there is! Remind the the registrar that such restrictions, for gTLDs, are in violation of ICANN policy...

ICANN | Policy on Transfer of Registrations between Registrars

When the registrant requests transfer out, assuming the domain was already paid for and registered at least 60 days at the current registrar, the losing registrar (even if the registrant owes money for other services, such as other domains, webhosting, etc) MUST allow transfer out, in a timely manner, at NO cost.

In short, registrars are NOT permitted to hold gTLD domains hostage.

Ron

That's what I would of thought but how long is a timely manner, a day, a week, a month ??

I wonder what would happen if somebody waited until a couple of days before expiry date to transfer it out...ooops, too late!

I called Register when I read the 4-5 day thing you did. They immediately gave me my authorization code while I was on the phone. And they also kept offering lower prices, I think down to $14 or so in the end, to try to talk me out of leaving them. Since the name was being sold, there wasn't much to discuss.

I think they could do themselves a favor by catering a bit more to domainers.

Nice to know they will do it straight away if you call them but its the last one to move out so I'll play their silly game for now.


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[snowbird]

I'm not bashing them, if I thought my domains were worth 6 figures I'd be happy to pay the extra for tighter security. I'v never registered one there yet, but I have bought over a dozen register.com drops at snapnames, this is the last one to move out atm.

I wasnt really referring to you. I was just talking about people in general that give them a bad reputation primarily based on their pricing. I myself don't really support their high cost either but I do feel they know what they are doing and can provide great customer service to those who need it. Not to mention they do offer lower pricing if you ask like some people have already said in this thread. But to avoid getting off topic here more than is necessary I would just like to say I hope you get your situation resolved to your satisfaction.

 

[Domagon]

That's what I would of thought but how long is a timely manner, a day, a week, a month ??

5 calendar days max. That's why the various registrars that make EPP Authcodes difficult to get will provide them within 5 days as opposed to a week, month, etc.

I wonder what would happen if somebody waited until a couple of days before expiry date to transfer it out...ooops, too late!

It's likely not too late. Even an expired gTLD domain, especially if the transfer out was already started at the registry before the expiration date, can usually still be transferred out.

With that said, it's generally best practice to start a transfer out (for gTLDs; ccTLDs have differing policies on transfers) no later than two weeks before expiration date to allow plenty of time for transfer to avoid expiration / billing hassles.

Ron

 

[gazzip]

I finally got "permission" to transfer it out :lala: That's nice of them :tri:

...just 5 more days to go :hehe:

Thanks


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