Over time you can see Easyspace's dirty game.
My first contact with them was in 1999 getting free hosting, so one fine day I received the "exclusive" only-members offer to get the org.uk at the lower price of £4.99, which I took.
Once there I found no ability to make DNS changes and I had to pay other £11 to gain it
While I didn't change the nameservers no major issues with support until I moved the site to Servage, which requires 4 nameservers instead of the two available at Easyspace's control panel.
Though I tried to introduce only 2 of them, no modification was possible; this happened when the change of layout (and owners) came accross several months ago.
After open a support ticket, it took around 3 weeks before they completed the DNS changes because I was never able to do it myself.
The only good thing about my particular case, is that Easyspace never saved my CC information so I have never received non authorised charges.