Transfer From Big Rock

[Brandon1]

Does anyone have any tricks to getting this done? I tried transferring a domain (well over 60 days old) that I got from snapnames to two different registers and both failed. The domain was unlocked and I had the secret key but just to be sure I locked it and unlocked it again to make sure there wasn't an error. I have emailed them and sent support requests and had no luck. I got stuck paying their outrageous renewal fee once and want to get this done before I have to do it again next year.

 

[Compassion]

Transfer everything away from big rock

Worst registrar since register fly

Horrible support
Was unavailable by phone and email
Then unregistered domains now worth in excess of $3k while I was sleeping
Because of their awful decision to do this
Their lack of integrity
And the fact they wasted five hours of my time on top of all of this...


I pray that their karma comes to fruition and smacks them into the registrar graveyard next to register fly

 

[forge]

Unregistered domains while you slept? Please explain.

My experience with BR has been fine. But I've never really needed CS help.

Brandon: try maybe resetting your "domain secret"? Just a thought.

 

[Compassion]

Made a new account

Registered many great liquid domains (a year ago)

They sent a message asking me to confirm account details

I called, there was no answer
I emailed, there was no response

All of the domains were then unregistered

 

[forge]

^ Yeah, I'd say that's probably reason enough to hate them.

 

[Brandon1]

I just reset the domain secret and it still says the domain is locked. Bigrock responded with a list of things to do that I already did. They said the domains not locked and its my registrars fault. I sent them a screen shot from godaddy and directnic telling me my domain is locked and they haven't responded.

Thanks for the suggestions I will just start emailing them 5x a day if they don't respond.

 

[imadoer]

there control panel is garbage have fun trying to do your first push with them too.. i turn down domains when i see there at bigrick

 

[korganian]

I have not had any problems with Bigrock with hundreds of regs and over 100 pushes.

 

[LOLed]

I too have a few hundred domains with hem and I only have good things to say (Their CP and Affiliate dashboard are outdated and a bit difficult to use though.)
Their CS team is good and they respond whenever I call them and they also call me back if there's any update.
--
I have transferred two domains from GD to BigRock and everything went well. Have you tried calling them?

 

[Trent1000]

I have transferred once from them, as I sold a name at sedo. I had to send a transfer request to this email: [email protected], which was helpful. Other communication channels like chat, or phone are completely useless.

 

[ulterios]

I bought a portfolio a few months back that had names with BR. I transferred them away (4-5 I think off hand) without any problems and sold one that was transferred out to the buyers new registrar without any issues.

I do know their CP needs IMPROVEMENT compared to the other registrars that I usually use, but no problems for me yet.

You can try to send them a Tweet HERE , sometimes you can get a response on Social Media faster than support since they don't want negative PR bouncing around more than they like...

P.S. That doesn't mean I would reg names there over other registrars.

P.P.S. They are owned by the Famous EIG (iPage, Fatcow, HostGator, etc.). Just an F.Y.I....