My email to Nominate.net
://httpaddress wrote
Dear Sirs:
I have made no less than 3 attempts at transferring [3ll].com over to my ENom/ NameCheap acct. After each failure, I have received the same reason for the cancelled transfer: The domain is locked at the current registrar. After the second such failure notice, I re-locked the name, and than quickly unlocked it again to enable me to record a screenshot of the "Unlock Confirmation" page at your site, and of my "activity archive", that records all of my name management activity at your site.
Last night I noticed that the name was still in processing, (over 3 days after my transfer request had initiated), so I logged in to my account to make certain that all was in place forthe transfer to succeed and to insure that the name status and all contact info was correct. All was well and the name was in unlock status. Today, I received a request for confirmation of the transfer, approved it and minutes later received another failure notice: The domain is locked at the current registrar. I logged into my acct w/ you, and sure enough, it was locked again and I had to go through the same steps, yet one more time, to move the name back unlock status, the status that it had been in, the evening before, when I had left the site.
I have re-initiated the transfer. If it fails this time, I am failing a well documented complaint w/ ICANN, Pool, (your drop partner, from whom I purchased the name), and every other organization and regulatory body that my advisers recommend I file with.. Either you have serious system bug, or someone has been playing games w/ me, and I don't appreciate it.
*
*Sincerely,
[Me], Registrant and Administrator, 3ll.com
________________________
Nominate's response:
_
Bob
domains wrote:
IT IS UNLOCKED
Date Created = 30 April 2004
Date Expries = 30 April 2005
Date Updated = 31 March 2005
Status = Active
Nameservers:
NS1.SEDOPARKING.COM
NS2.SEDOPARKING.COM
ACTIVE MEANS UNLOCKED.
IT WILL BE LOCKED IN 4 DAYS.
YOU Quote
Today, I received a request for confirmation of the transfer, approved it and minutes later received another failure notice: The domain is locked at the current registrar
This was unlocked, on the 31st of March, Yesterday. The problem is with ENOM not us.
--
BB-Online UK Ltd, ICANN Accredited International Domain Name Registrar
Members of Nominet, DK-Hostmaster, SE-NIC, Registration Authority Italiana, IE Domain Registry,
InternetNZ, Registered with the Finnish Communications Regulatory Authority, and others
"http://www.nominate.com"
PO Box 2162, Luton, Beds, LU3 2YT, England.
Tel: +44 (0)1582 572148 Fax: +44 (0)1582 585057
_____________________
My reply to nominate( sent , this morning, at 8:30AM PST):
Dear Mr Fox
"ACTIVE MEANS UNLOCKED."
Incorrect. (and, frankly I'm a bit surprised that a registrar could possibly fail to make the distinction between domain name Active and Lock status code protocols):
Registry Registrar Protocol (RRP) Status Codes:
There are eight different status codes or values in the Registry Registrar Protocol (RRP) developed by NSI/Verisign. The two largest registries (.COM and .NET) and some country code Top Level Domains (TLDs) use these status codes.
ACTIVE: Official Registry sets this status. An Active domain can be modified by the registrar and it can be renewed. The domain will be included in the zone if the domain has been delegated to at least one name server. Status is very common.
REGISTRAR-LOCK: Sponsoring registrar sets this status. The domain can not be modified or deleted or transferred. The registrar must remove REGISTRAR-LOCK status to modify the domain. You can typically change the Registrar Lock status through your registrar's account management interface. The domain can be renewed and will be included in the zone. Status is very common. It's used to prevent unauthorized transfers and often enabled by Registrar by default.
"IT WILL BE LOCKED IN 4 DAYS."
Where on earth did you come up w/ this procedure ??
If I unlock a domain to transfer it, I want it to remain unlocked until the transfer is complete. If the receiving registrar requires more than 4 days to verify ownership, establish that the whois contact information is correct and/or additional time for the transfer request to come to the top of it's transfer queue, and you lock the domain, due to some arbitrary, (hidden), 4 day "re-lock" procedure, than, of course, the transfer will fail, which is what the case has been w/ this particular transfer attempt.
"This was unlocked, on the 31st of March, Yesterday. The problem is with ENOM not us."
What time of day, and in what time zone? I was at the computer all day on Mar 31st. At 4:26PM PST I received the Uniform STANDARDIZED FORM OF AUTHORIZATION and immediately approved the acceptance of the the transfer. At 4: 38PM PST , I received an email from NameCheap, (eNom sub-seller), stating that the transfer had failed- re: Domain is locked at current registrar. I immediately logged into my account at your site, checked the name status, and, indeed, it was locked! I immediately unlocked it, took another screen shot of your "Unlock Confirmation" page and re-initiated the transfer to eNom/NameCheap. (To use your typecase preference): THE PROBLEM IS WITH YOU AND YOUR PROCEDURES! - NOT WITH ENOM OR THE SUB-SELLER.
Date Updated = 31 March 2005
If your update went to the registry as a result of a change in Lock status, (and not simply a procedural auto-update), than of course this would be reflective of a status change. The transfer failure forced me to go back to your site and "re-Unlock" my domain, which you had inexplicably "re-Locked"
If any of the above has been misstated or is incorrect, feel free to forward me documented evidence that proves otherwise.
I expect the name to be in my account per my transfer request , and, hopefully, w/o having to jump through any more of your hoops.
Sincerely
[Me]
