Thoughts on NameBright?

[agentscarn]

Saw a nice post on DNW about namebright and now the bright orange banners here on namepros. Does anyone have any firsthand experience with them?

 

[Rebies]

prab - please explain in more detail. Or PM me. Or call us at +1.303.893.0547. There are multiple things that "verify my account" could relate to. Email verification. Phone verification. Verification to bid on DropCatch.com, etc.

 

[hippoking]

hippoking and stub:

While discussing privacy protection for domainers here is a question... If we could privatize your phone number would you prefer to receive absolutely no phone calls, or simply have a transparent pass-through to your phone number, but where your phone number is not exposed? So a potential customer could call us, be redirected to you, and you could answer the phone? While we are not looking this route right now the idea did come up today. This would be an interesting twist / change on how you can be contacted, and might reduce our overhead.

Thanks for suggestions.

Hi Rebies,

If we want to use whois privacy for our domains, then it means we don't want to be contacted, we want to step away from spamming calls, spamming emails etc...

It's almost been one year since Namebright opens business to public and lots of my domains are next to renewal. Have you guys figured out a way for whois privacy pricing?

To be honest without whois privacy I don't Namebright's pricing are attracting any more. I've tried your method mentioned in previous thread: set up a domain like "TheBestPrivacyProtection.ext" and use "{domain}@TheBestPrivacyProtection.ext" as whois info. However, according to newest ICANN rules, don't we need to confirm email for every new domain?

 

[randomo]

I'm interested in acquiring a domain that is in pending delete stage at NameBright. Where do I go to backorder or otherwise grab a NameBright drop? Thanks.

 

[Joseph Green]

I'm interested in acquiring a domain that is in pending delete stage at NameBright. Where do I go to backorder or otherwise grab a NameBright drop? Thanks.

TurnCommerce, Inc is the parent company of NameBright and DropCatch.

DropCatch.com is probably your best bet, but I'm not sure if they support "pre-release" backorders yet.

Either way, if the domain name is already in the pending delete stage, they can't offer it in a "pre-release" fashion. They can only try to secure it like all the other dropcatching companies at that point.

 

[randomo]

OK, thanks for the info!

 

[Rebies]

Joseph Green is correct. If the domain is in "pending delete" it is going to expire and go to a drop catching service. It does not matter what registrar the domain name is at.

This is always a handy chart
https://www.icann.org/resources/pages/gtld-lifecycle-2012-02-25-en

In the case of NameBright and Redemption Grace Period domains: There are no pre-release backorders at this time.

 

[freespeech]

this is what gets annoying and frustrating. the domain name i am referring to is an active domain name with full website content for sales. i paid the renewal for the domain name yesterday. still shows expired in my control panel. whois check does not show the new renewal date. called them yesterday-friday-left a message and never did receive a call back. opened a ticket and still no response. its saturday morning and now the domain name is not resolving. opened another ticket. no phone service on weekends. i have now moved to believing that using namebright.com for mission critical websites while they their software bugs are sill being worked out is not a good idea. thanks

 

[Rebies]

freespeech... I am looking at our ticketing system and the only open ticket right now is about SPAM and probably has nothing to do with you. There is not a single voicemail that has not been responded to. Please PM me your information as I will look into this ASAP. We have never heard of / had an issue with a renewal that shows expired. And if you left a voicemail please PM me the phone number as well as I am extremely concerned if you left a voicemail and never heard back from us!!

While it sounds like you are frustrated, we are here to help.

 

[freespeech]

Phone: 303-893-0547. called yesterday shortly after renewing domain. received recording that said- 'all agents are busy. please leave your name and phone number and someone will respond back. for faster service email support'. this is not the first time i have not receive a call back. im not one to document every detail but i will sure cover my a** in the future regarding contacting support.

 

[Rebies]

I'm around most of today. Send me a PM with your username / the domain in question and I will look into it.

 

[Rebies]

freespeech - please send me your phone number you called from. We have logs of caller ID's and I want to look into who closed the ticket - why - and why you did not get a call back from us. Thank you. I am still waiting to receive a PM that tells me your domain in question so I can look into it for you.

 

[hippoking]

Rebies,

Have you guys decided pricing for privacy protection or still kept old pricing?

 

[cssfx]

NameBright is by far the best registrar I have ever dealt with in all facets. I'm not sure what this conjecture is in regards to front-running but I think we all know if Reberry wants to dropcatch a domain, his 50+ registrars are going to make sure he has no problem getting it.

Additionally, wouldn't it just be more lucrative for him to look at highly backordered domains on NameJet and just beat out NJ in the drop for all of those names? But I don't think he even does that. I'm amazed he's even down here in the forums conversing with the little people to be honest with you. That shows his character as a business man and his dedication to pleasing his customers. Since the beginning of this thread (and I read it in its entirety), every issue/complaint presented was either remedied in one way or the other.

NameBrights back-end is absolutely amazing for bulk management of domains, changing things quickly (previously I had thought NameSilo was superior--but they are slower and its difficult to navigate back and forth between pages because of all the form post based redirects). Namebright, on the other hand, uses very nifty modal popups with percentage bars.

 

[Sheogorath]

Domainace: We accept Paypal. Right now it is only for funding accounts, and not in the checkout process. Go to: NameBright.com > My Account > My Settings > Billing > Add Funds

You will be able to add funds to your account with Paypal from there.

We are working on integrating Paypal into the checkout process but have not published the code we are still testing and working on.

Thank you for your initial review. I would love to hear what you think one or two months after using our system with real domains. If you have any issues or concerns PM me here.

Andrew

There is no PayPal support in shopping cart.
Almost 2 years have passed since your last post on the subject and you have not integrated PayPal into the checkout process.
If a customer wishes to purchase through PayPal, he has to fund his account first(3% of funding is lost due to PayPal fee).
This is very disappointing.

 

[the_poet]

When are you guys going to offer free whois privacy after first year? This is the only thing that keeps me from moving my portfolio from NameSilo. Also, Paypal integration without 3% fee would be the icing on the cake, but I'd be ok without that. Free privacy is what I'm after.

 

[pb]

However, regarding the registration code that is turned down for a .COM transfer by NameBright, I have now the certainty that this is a bug with NameBright. Two indicators:

1) NameSilo's support has proved very helpful, and very fast (they deserve to be praised for that, a very reliable registrar): they have even provided me with a screenshot from Verisign (registry), and the auth code provided by NameSilo (and turned down as invalid by NameBright) IS correct indeed.

2) I have conducted another test: I have initiated (without completing it) a transfer for the same name to two other registrars (Dynadot and Hexonet): BOTH identified the auth code as valid.

This means - beyond doubt, it seems - that there is a bug in NameBright system for validating SOME auth codes. A serious problem, IMHO.

This pops up for every second domain I tried to transfer in the last month. I can't believe it's still not fixed after 14 months. Restarting the transfer, or cancelling and starting again - doesn't help a bit. I'm going to have to choose another registrar as some domains are expiring today...

 

[DanSanchez]

This pops up for every second domain I tried to transfer in the last month. I can't believe it's still not fixed after 14 months. Restarting the transfer, or cancelling and starting again - doesn't help a bit. I'm going to have to choose another registrar as some domains are expiring today...

Haven't been able to register or transfer any .COM in 72hrs. Would really appreciate an update of any kind...

 

[daj]

NameBright sucks so far.

They don't do refunds of any kind apparently. If you happen to register a domain late at night and don't like it in the morning, or realize it's misspelled, oh well! They won't refund you. Godaddy has no problem doing this.

They won't use the remainder of the funds in your account for your domain purchases if it's less than the price of the registration/renewal fee. If you have $6.00 in your account funds and the domain cost $8.53, they won't take the $2.53 from your CC. They'll charge your card $8.53 and leave the $5.00 in your account funds, which is stupid.

 

[Cindi]

How long do these name squatter cons hang on to a domain name for? I'm not paying their ridiculous prices I was just curious about a time frame or if they just hold them indefinitely. I'll make other arrangements if that's the case.

 

[Haris]

How long do these name squatter cons hang on to a domain name for? I'm not paying their ridiculous prices I was just curious about a time frame or if they just hold them indefinitely. I'll make other arrangements if that's the case.

we hold them indefinitely because we want the caaaaash.. but if for some reason one guy forgets to pay renewal fees, other guys catch it before it expires so people like you have no choice but to pay us the caaaash.