Being a customer with 16 domains at Moniker. . yeah, they lost a LOT of customers, including us, not just because we've been down since last week, they have had HORRIBLE handling of the whole situation. Our problems started weeks ago when for some odd reason, our email forwarding was "undone" and we lost a good day or two's worth of email before we discovered the problem. Then, we were given incorrect information on changing some settings and it took two or three days to get that straightened out (and several levels of tech support to figure out WHY those settings weren't working).
Now, since last Friday, we again lost our email forwarding and our domain direction, so basically, all of my business email for several days has been rejected by Moniker as invalid email addresses, my website goes nowhere, I can't log in and make the changes myself, I finally was able to get some of my emails forwarded before they went down totally, but who knows HOW many vendor invoices and quotes I lost, how many customer emails and bids I lost, much less who knows what other important emails we don't even know had attempted to come in. I sat on hold for 1/2 hr or more at a time, numerous times since last Friday, to finally receive a message that no one was available to answer my call, and this morning when, for the first time, I actually had a live person come on, she informed me that the site was down since yesterday (liar, we've had problems since last Friday) and that there simply was nothing anyone could do about ANY of this. THIS IS UNACCEPTABLE. I know 16 domains is a pittance to many people, but a couple of them are important for active running businesses and it has created a real nightmare for us. I need to find someplace to register my domains where I can direct the domain in one direction and all email to that domain in another, that will not continually lose our emails.