- Impact
- 599
Just thought I would pass on this link at dynadot from their engineering staff which explains what they did that caused so much hope/hassle..
Forum Topic: Re: Premium .TV Domain Names - Dynadot.com
The main text reads....
"Hello,
On March 19, 2010 EST, VeriSign released new Premium .TV Domain Names which were previously unavailable for registration. Unfortunately, we had an error in our system which listed some of these Premium .TV Domain Names as available for the normal .TV registration price.
This happened because we were given an incomplete list of the Premium .TV Domain Names. We assumed that this list contained all of the available Premium .TV Domain Names. So, any Premium .TV Domain Names that weren't on the list were displayed at the normal .TV registration price.
To compound the issue even more, we had a problem with the central registry and ran out of funds. This meant we could not process any COM/NET/TV/CC domain registrations, domain transfers, and domain renewals.
We ended up deleting most of the Premium .TV Domain Names that were registered with the normal .TV registration price and crediting users' accounts. On hindsight, this was probably not the best way to handle the situation.
We are truly sorry for this mistake. If you want a refund for a deleted Premium .TV Domain Name instead of an account credit, please let us know. We will refund your payment, no questions asked.
Best Regards,
Dynadot Staff"
Forum Topic: Re: Premium .TV Domain Names - Dynadot.com
The main text reads....
"Hello,
On March 19, 2010 EST, VeriSign released new Premium .TV Domain Names which were previously unavailable for registration. Unfortunately, we had an error in our system which listed some of these Premium .TV Domain Names as available for the normal .TV registration price.
This happened because we were given an incomplete list of the Premium .TV Domain Names. We assumed that this list contained all of the available Premium .TV Domain Names. So, any Premium .TV Domain Names that weren't on the list were displayed at the normal .TV registration price.
To compound the issue even more, we had a problem with the central registry and ran out of funds. This meant we could not process any COM/NET/TV/CC domain registrations, domain transfers, and domain renewals.
We ended up deleting most of the Premium .TV Domain Names that were registered with the normal .TV registration price and crediting users' accounts. On hindsight, this was probably not the best way to handle the situation.
We are truly sorry for this mistake. If you want a refund for a deleted Premium .TV Domain Name instead of an account credit, please let us know. We will refund your payment, no questions asked.
Best Regards,
Dynadot Staff"
