So, last night, my account was suddenly suspended due to problems in delivering e-mails to my registered e-mail account. When I logged in today morning, a message displayed that I should use a gmail account which is what I literally use for NP. Further, I received e-mails till 1 AM my time (IST Timezone). So it was possibly some intermitten issue.
Now, suddenly suspending my account for e-mails not getting delivered is a really extreme step. As a result of this suspension, all my thread and other alerts in Namepros are now lost. I don't know which previous conversations I missed but more importantly, which new conversations and threads I missed.
This is a very extreme step to take. A simple look at my account would have revealed that I'm an old member who's extremely active. A message in my account alerting me to the problem would have easily given me a chance to fix the issue and not lose out on messages and/or alerts. It's not like I'm a scammer or a duplicate account holder and I don't think I deserved such an extreme action against my account for an issue that is not even in my control. Automated systems are fine and good but when they affect loyal and regular users like it has affected me, then the system is not intellingent and needs fixing.
@Support Team Can you please update and improve this process?
Thanks
Anant
Now, suddenly suspending my account for e-mails not getting delivered is a really extreme step. As a result of this suspension, all my thread and other alerts in Namepros are now lost. I don't know which previous conversations I missed but more importantly, which new conversations and threads I missed.
This is a very extreme step to take. A simple look at my account would have revealed that I'm an old member who's extremely active. A message in my account alerting me to the problem would have easily given me a chance to fix the issue and not lose out on messages and/or alerts. It's not like I'm a scammer or a duplicate account holder and I don't think I deserved such an extreme action against my account for an issue that is not even in my control. Automated systems are fine and good but when they affect loyal and regular users like it has affected me, then the system is not intellingent and needs fixing.
@Support Team Can you please update and improve this process?
Thanks
Anant