Sue a registrar?

[atsproperty]

Hello,
I had tuff.io registered at domain.com and they force auto renewals on on the more expensive domains like .io and so my domain comes time to renew and it didnt happen, so over the next week I tried to manually renew it about 3 different times, and it would not let me, so I got on the phone with customer service trying to figure out how to let me manually renew it because I was renewing many other names all at once and tried to do tuff.io and another .io i own but it kept kicking them out, so a open ticket was done and Im supposed to wait to hear back from them, a week goes by and I try renewing several times again and call again and argue again, now if you have ever used domain.com you know there's a 90 day window from expiration date until last and final call your name drops off the list (one of the reasons I liked buying all my names from them) well their final conclusion was it was 3 weeks past the expiration date and I would just have to repurchase the name as a new name. What? What happened to my protection period? I went to buy the name again and it was sold. Some else had bought it.
If this happened to you, what would you do?
Sue? Suck it up and move on?

 

[jberryhill]

now if you have ever used domain.com you know there's a 90 day window from expiration date until last and final call your name drops off the list (one of the reasons I liked buying all my names from them) well their final conclusion was it was 3 weeks past the expiration date and I would just have to repurchase the name as a new name. What? What happened to my protection period?

What happened to the renewal grace period (RGP) is that it does not apply to TLDs for which ICANN does not set the rules.

.io is a ccTLD. Unlike the generic TLDs for which ICANN sets the rules, ccTLDs are free to make up their own.

 

[Kate]

Here is the renewal policy for .io:
https://my.nic.io/legal/legal_renewal.html

However, I have said it before, American registrars (if that is the case here) sell many ccTLDs, sometimes in reseller capacity but they often don't bother to abide by the peculiarities of those extensions. They tend to treat them all like .com, sometimes even allowing a push even when this would not change the registered holder in the whois record.

You may have some recourse if the registrar failed to follow the applicable procedures, maybe the registry can help if you approach them.

But it seems to be OK now ?

Registrar URL: http://www.godaddy.com
Updated Date: 2018-01-21T20:31:40Z
Creation Date: 2017-11-22T10:58:33Z
Registry Expiry Date: 2019-11-22T10:58:33Z