NameSilo

SquadHelp: A Game with Too Many Rules ?

Located in Domain Marketplace Reviews started by DomainBanana, Sep 10, 2019.

Replies:
69
Views:
3,190

  1. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    An Illustration of how SH wants sellers to navigate its marketplace:

    [​IMG]
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. bojan1

    bojan1 Top Member VIP

    Posts:
    1,702
    Likes Received:
    1,064
    I think they are trying to be to much creative and they are just exaggerating, like they did this time. Being creative and unique is a great, being slightly different is OK, but being to much different is never smart.
     
  3. iHaveThisIdea

    iHaveThisIdea Member PRO VIP ★★★★★★★★★★

    Posts:
    882
    Likes Received:
    151
    I got an update from them the same day this decision was made.

    They've listened to feedback (likely overwhelmingly negative) and are now leaving it up to the seller: pay $1/submission and incur lower commission if sold, or everything remains as it was. The option to toggle is down at bottom of your Seller preferences: https://www.squadhelp.com/marketplace-seller-preferences
     
  4. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    I spent a half hour with an SH agent today clarifying various policies. I'm sure I could spend hours more discovering their convoluted rules. They told me this:

    In the next 1-2 days, you will have the option "to pay an upfront $1 review fee or continue to list your domains at the original commission rates without paying the upfront fee, provided all criteria are met:

    * You have a minimum of 25 names published in the premium domain marketplace
    * Your account is in Good Standing (i.e. no violations of our policies)
    * You have not delisted an excessive number of domains from the Marketplace
    * Your Marketplace approval rate is greater than 5%"

    For me, SH just has too many rules.
     
  5. Larion

    Larion Established Member

    Posts:
    169
    Likes Received:
    191
    just curious:
    how do they verify, if you are indeed the owner of a domain-name ?
     
  6. karmaco

    karmaco Top Member VIP

    Posts:
    1,787
    Likes Received:
    3,651

    If they want to improve what’s being submitted they could limit the per week submissions. This is simply another way for them to nickel and dime their sellers to death. Next you will say it’s noble they take 5% if you wish to sell your names to another domainer.🙄Everything they do is an excessive money grab— even how people get paid.
     
  7. Ayodeji

    Ayodeji Established Member

    Posts:
    204
    Likes Received:
    187
    If only that would improve their annoying slow approval time and maze of a site. Even threatened you with ban if you remove a domain from basic listing. SH is just complicated and so arm twisting.
     
  8. Bob Hawkes

    Bob Hawkes formerly MetBob NameTalent Gold Account VIP

    Posts:
    4,158
    Likes Received:
    9,619
    Most of us have not responded to the parts of @DomainBanana post about 'game' aspects of SquadHelp changes. No doubt game features, earning points, likes, etc. have big parts in all kind of commercial activities, some hate them and some like them and some put up with them. The social research that has come to light in last year on FB early development shows that for many people simple feedback features are addictive, perhaps too much so.

    Re wait times, does anyone know...
    1. Have any of the brandable marketplaces tried automating step one in the process - not the final decision but to immediately rule out some and inform people immediately so that they have fewer to human consider?
    2. Do the brandable places typically involve a group in the decisions or is it single person who decides?
    Bob
     
    Last edited: Sep 11, 2019
  9. ecomslice

    ecomslice Established Member

    Posts:
    639
    Likes Received:
    944
    I thought marketplaces were a service for sellers and buyers who CHOOSE to take part. I think its more of a take it or leave it. they don't work for us. they are a business, and if we're not happy, we just don't deal with them. go start your own amazing and perfect market place.
    I just left grandpa myself due to their lack of innovation until they were forced to step up. and im in squad working with the good parts, dealing with the bad.

    Same with Godaddy whom I despise for their broken system and lack of warning for unreliability. so , had my awakening and no longer regging with them. trying to sell anywhere else more. etc..

    if your truly against a service, your best action is to promote other options. anything else seems to be a waste of energy ive learned the hard way also.
     
    Last edited: Sep 11, 2019
  10. Lord Antares

    Lord Antares Top Member VIP

    Posts:
    1,031
    Likes Received:
    523
    Sites like BB and SH are a scam. What do they do for you? They charge you for your domains, then charge a commission when you sell the name. In return for what exactly?

    The only thing they can offer you is SEO but the marketplace is flooded with such trash that I'm sure it puts off a lot of buyers. Because of their businesses model, they are incentivised to accept as many names as possible (at least BB is). More names accepted = more money

    They earn their living from the sellers, not the buyers. Improving this business model is easy as it's so bad.
     
  11. kriss05

    kriss05 Top Member VIP ★★★★★★★★★★

    Posts:
    3,223
    Likes Received:
    800
    Stupid, greedy move by SH. If one has good names, one will always find suitable marketplace to list them there for free. This greedy move may result in reverse effect, i.e. their inventory will become of even lesser quality.

    Yesterday I tried to submit few nice names and was like wtf, I have to buy SH coins to pay for that. Decided to let less greedy marketplaces have my names listed with them and enjoy commission fees.
     
  12. bojan1

    bojan1 Top Member VIP

    Posts:
    1,702
    Likes Received:
    1,064
    Having to much submissions is a B.S. explanation. They had limited number of submissions per account, and they were pretty fast (faster then competitors!) in submission time review, which means they handled well with number of submissions.

    So, there is no justification for this move.
     
  13. Bob Hawkes

    Bob Hawkes formerly MetBob NameTalent Gold Account VIP

    Posts:
    4,158
    Likes Received:
    9,619
    Err... I am simple minded I guess, but bringing in traffic from startup owners, selling your domain name and doing the negotiation/transaction for you, it seem to me. People like @richasis seems happy that BrandBucket saw the value in his name, priced it higher than he would have, brought a buyer and closed the deal for $90k.

    As has been said, any of us can choose to use any marketplace or not, but I think it is a stretch to claim that they don't do anything.

    Bob
     
    Last edited: Sep 11, 2019
  14. Kachi

    Kachi Established Member

    Posts:
    1,934
    Likes Received:
    160
    Why stay and complain about stuff that has suddenly become valueless and useless. AND you claim to have better options?

    If you don't like the heat, leave the kitchen. Enough of this wailing as if you are being held hostage.
     
  15. iHaveThisIdea

    iHaveThisIdea Member PRO VIP ★★★★★★★★★★

    Posts:
    882
    Likes Received:
    151
    This thread is a bit confusing. I understand that constructive criticism is good, and no - I have nothing to do with SH, nor do I swear by them entirely or absolve them of any criticism.

    But what is undeniable is that they listen to customers, respond quickly and iterate based on feedback, much moreso than any other platform in the entire industry.

    Here's an updated notice of their decision to *scrap* the $1/submission rule. As you can see, it's still an option if you want lower commissions and to be moved through their queue quicker.

    I just found it weird that people are still complaining about the "changes", when in fact the decision was entirely reversed.

    If in the event some of you don't get these notifications, here it is in its entirety:

    ///

    From Grant:

    We have continued to receive overwhelming feedback from the sellers about the recent changes announced related to Marketplace.

    It is clear that a large number of sellers do not wish to pay the upfront $1 fee in lieu of reduced commissions. At SH, our goal has never been to use these fees to generate additional revenue. Our primary goal is to continue to offer the best sell through rates in the industry, while offering the shortest approval times as well as best in class customer support and platform features for our sellers.
    As a result of this feedback, we have eliminated the requirement to use Squadhelp coins for ALL SELLERS.

    You still have the option to use Squadhelp Coins in lieu of reduced commissions, however if you prefer to stay with the original commission rates, you can simply adjust your preferences in Marketplace Seller Preferences page.

    If you are not using SH coins, your account may be limited to how many domains you can submit at a time, and your review and approval times may be a bit longer than usual. In addition, we may decide to remove the free submission option from those seller accounts which are not in good standing, have too many irrelevant submissions or have requested an excessive number of domains to be delisted from their account.

    Note: If you are submitting unregistered domains, you will still be required to use Squadhelp coins if you choose to register the domains yourself. This requirement is necessary to manage the overwhelming amount of unregistered domains that are submitted every day for review.

    If you have already purchased Squadhelp coins and do not wish to use them for your future submissions, simply contact our support team and we will be happy to give you a refund. Note: In the near future, you will also be able to use Squadhelp coins for other aspects (such as Logo redesigns, Lifestyle images and few other benefits)

    At Squadhelp, our mission is to continue to improve our platform every day. While we may not get all the changes right the first time, we are committed to making swift adjustments based upon the feedback from our user community. ​
     
  16. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    I think this is their third major policy update in less than 24 hours, and do you see how many qualifiers and conditions this update has?

    I appreciate SH's responsiveness, but that's not the focus of my criticism in the OP.

    Points, coins, rankings, cryptic and convoluted rules -- this is the problem.

    Are you familiar with the term kludge? This is what SH is, and it's not fun.


     
  17. Domain_savvy

    Domain_savvy Established Member

    Posts:
    183
    Likes Received:
    195
    Yeah just saw the backout, quite admirable move.
    There are very few markets/businesses who give such high priorities and support the opinions and feedbacks.
     
  18. raresf

    raresf Established Member

    Posts:
    18
    Likes Received:
    15
    SH has interesting features that other marketplaces don't have(i.e. wholesale marketplace, which is awesome to have, despite the 5% fee- at the values you get at wholesale prices, that doesn't really count, as compared with the effort and risks involved in selling domains to investors at other marketplaces), really fast support team and good level of sales(smaller prices than BB, though). Regarding rules, don't forget SH is at it's base a crowdsourcing platform for naming projects (and from here some differences to other marketplace regarding rules). Rules: yes, there are more than on BB or other markeplaces; yes, there have been plenty of changes lately (mostly because the marketplace inventory exploded in the last year). Nobody forbids you to just enter the platform, submit your registered domains to the premium marketplace and see if they're accepted or not. The process is basically the same as to any other marketplace. The differences come from the extra options, which you have the freedom to opt for or not (i.e.: promoting a domain for points you get from contests/logo ratings; submitting rejected domains as basic/basic plus and then maybe try getting them to premium through contests ratings; choose to pay 1$ for submission in case of already registered domains in order to get better commissions and priority in reviewing, etc). Big plus: they made plenty of improvements and even dropped some changes based on users feedback (no other platform does this). So, yeah, some of these rules that bother some people actually came out due to users feedback :) (i.e. ''what do we do with rejected domains?'' - SH: ''Well, let's create some extra categories, basic and basic plus'') One big issue that could easily be fixed: sometimes the help articles are not updated on time.
     
    Last edited: Sep 11, 2019
  19. Lord Antares

    Lord Antares Top Member VIP

    Posts:
    1,031
    Likes Received:
    523
    Alright, I stand corrected. It seems like I was viewing it behind black-tinted glasses. I admit to being wrong to an extent.
     
    Last edited: Sep 11, 2019
  20. DnameAgame

    DnameAgame Check out the new BrandPlease.com Gold Account

    Posts:
    629
    Likes Received:
    1,338
    Just just sold another name on SQ late last week, payment received last night, name was listed for a total of 8 weeks, last one took 14 weeks. They bring traffic & customers who are likely to purchase services + domains.. TrophyBuds (in the com) was the name, if you were wondering.
     
  21. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    SH is legit. There is plenty of opportunity there, I just don't like all the hoops they make sellers jump through.

    The more solid domain marketplaces there are, the better.

    I'm cheering SH on, I just wish they would simplify their policies and their interface.
     
  22. Commulinks

    Commulinks Established Member

    Posts:
    14
    Likes Received:
    9
    I don't have a problem with what they've done at all and I have been part of their marketplace since the beginning. As I recall, BB also charged something but I pulled all of my names off BB and moved them to SH because SH SELLS. I have never felt like a pawn over there. They are always clear about what they are doing and why and I have never had any reason to mistrust them.
     
  23. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    SH clear? They have the most convoluted policies out there and they change them all the time.

    In my view, BB remains the best brandable marketplace.
     
    Last edited: Sep 11, 2019
  24. Commulinks

    Commulinks Established Member

    Posts:
    14
    Likes Received:
    9
    To each his or her own! Just saying how it is for me just like you did. I am not a BB fan. Best of luck.
     
  25. DomainBanana

    DomainBanana Established Member

    Posts:
    52
    Likes Received:
    60
    I give SH credit for responsiveness, but let's consider the new policy update. In over 2,000 words, SH rolls out eight convoluted changes. This is not seller-friendly. I don't have time for this!

    We have continued to receive overwhelming feedback from the sellers about the recent changes announced related to Marketplace.

    It is clear that a large number of sellers do not wish to pay the upfront $1 fee in lieu of reduced commissions. At SH, our goal has never been to use these fees to generate additional revenue. Our primary goal is to continue to offer the best sell through rates in the industry, while offering the shortest approval times as well as best in class customer support and platform features for our sellers.

    As a result of this feedback, we have eliminated the requirement to use Squadhelp coins for ALL SELLERS. [1] :xf.smile:

    You still have the option to use Squadhelp Coins in lieu of reduced commissions [2], however if you prefer to stay with the original commission rates, you can simply adjust your preferences in Marketplace Seller Preferences page. :xf.rolleyes:

    If you are not using SH coins, your account may be limited to how many domains you can submit at a time, and your review and approval times may be a bit longer than usual. [3] O_o In addition, we may decide to remove the free submission option from those seller accounts which are not in good standing [4], have too many irrelevant submissions [5] or have requested an excessive number of domains to be delisted from their account. [6] :bored:

    Note: If you are submitting unregistered domains, you will still be required to use Squadhelp coins if you choose to register the domains yourself. [7] :wtf: This requirement is necessary to manage the overwhelming amount of unregistered domains that are submitted every day for review.

    If you have already purchased Squadhelp coins and do not wish to use them for your future submissions, simply contact our support team and we will be happy to give you a refund. Note: In the near future, you will also be able to use Squadhelp coins for other aspects (such as Logo redesigns, Lifestyle images and few other benefits) [8] O_o

    At Squadhelp, our mission is to continue to improve our platform every day. While we may not get all the changes right the first time, we are committed to making swift adjustments based upon the feedback from our user community. :sleep::sleep::sleep:
     
    Last edited: Sep 11, 2019

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!
NameWorth
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...