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SquadHelp: A Game with Too Many Rules ?

Located in Domain Marketplace Reviews started by DomainBanana, Sep 10, 2019.

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  1. Kachi

    Kachi Established Member

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    Why spend so much time and energy on issues at a marketplace that is CLEARLY not your favorite?
    What do you gain?
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. DomainBanana

    DomainBanana Established Member

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    Just editorializing and providing fodder for discussion among the domaining community.

    If you don't find my thoughts useful or constructive, feel free to ignore me.
     
  3. Kachi

    Kachi Established Member

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    Wish you will just ignore SH too.
     
  4. DomainBanana

    DomainBanana Established Member

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    I'm hoping more sellers speak up so the marketplace thrives and becomes better for everyone involved.

    The intricacy of the policy update I discussed is totally absurd.
     
    Last edited: Sep 11, 2019
  5. Commulinks

    Commulinks Established Member

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    The best place to discuss a problem you have with Squadhelp is with Squadhelp directly. There has been plenty of discussion on this issue and if you want change, you should talk to them. They always listen.
     
  6. DomainBanana

    DomainBanana Established Member

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    I've discussed with SH. I also feel NP is a valuable venue for discussing these concerns.

    SH isn't always transparent. They censor comments in their discussion boards, they don't allow mention of other brandable marketplaces, and they recently deleted their article, "The Real Costs of Listing Domains in Marketplaces" because they don't want people to see how they abandoned their founding principles.
     
  7. Commulinks

    Commulinks Established Member

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    1) When I was on BB, I had to buy $1 credits to review my names because I had not been on BB long enough to earn any
    2) I thought I read that BB acquired BP?
    3) Squadhelp listens and this issue has been resolved.
     
  8. DomainBanana

    DomainBanana Established Member

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    You're missing the point of the OP -- it's not a single issue, it's their entire approach.

    BB charges $1/submission but, as mentioned previously in this thread, their overall approval rate is much higher so the effective cost of listing names is low.

    BB acquired BR -- so what?
     
    Last edited: Sep 11, 2019
  9. Commulinks

    Commulinks Established Member

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    I clearly disagree with you but that is fine. It's best if you go where you are happy. I am not missing anything about your post. You are unhappy with SH and want to tell people publicly. I get that. I did NOT find BBs approval rate to be higher - mine on SH is much higher than average. The thing about the acquisition was in reference to someone else who was talking about the two as if they are two entities when I thought it was BP they acquired. Is it BR they acquired or BP?

    The problem I think that occurs on SH is pricing. Domainers are coming there will extremely high expectations on pricing and that is bringing approval rates down. SH knows their customers.

    Oh well, be happy where you choose to be! I know I am.
     
    Last edited: Sep 11, 2019
  10. DomainBanana

    DomainBanana Established Member

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    Another questionable SH policy:

    SH will reg an approved name for free and give sellers a 25% commission for the first year.


    After one year, sellers pay a $10 reg fee/name. SH retains ownership of the name and takes a 75% commission on all sales!

    Once you let SH register a name that you've come up with, they own it forever, even if you cover 110% of the reg fees!
     
    Last edited: Sep 16, 2019
  11. raresf

    raresf Established Member

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    Well, that's a concern for me too. At first, I was very enthusiastic about the option with SH registering the domains (also, I was not aware that the option to register the domain by yourself after approval was actually working, my bad). Unfortunately, my sales experience was so bad and many of the domains already needed renewal. I would never pay the renewal fee for a domain I don't own, so I choose the option for SH to pay the renewals too. But that diminishes your potential commission even further. I will post this there too, as I guess they should come out with a promise in the lines of '' we will never take more than X commission for a domain we register and pay renewal fees for''. Another concern is if SH would allow us at some point to take over the domains, if they decide they're not interesting for their marketplace anymore.
     
  12. DomainBanana

    DomainBanana Established Member

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    To be clear: once SH owns a name, they retain ownership but ask sellers to cover 110% of the renewal fees while they collect a 75% commission on the sale.

    If you choose not to pay the renewal fees, they just increase their commission (to 90%? 95%??)
     
    Last edited: Sep 16, 2019
  13. raresf

    raresf Established Member

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    This is my concern too, regarding a minimum you would get if the renewal fees are constantly paid by SH for a longer term (and with the huge increase of portfolio, you can now expect these domains to not sell even for 10 years). I raised these questions on SH's forum and we'll see what's their view on this. Initially, no one cared about these things that much, as selling rates were really, really high.
     
  14. GrantP

    GrantP Squadhelp.com Squadhelp

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    Reposting my response from the other thread that was recently added regarding the same topic

    ____
    We typically do not participate in discussions unless specifically tagged but using words like "Scam" is going a little too far, so I am offering a response here.

    First of all, we offer three ways to participate in our Marketplace:
    • Submit names that you already own
    • Submit names that are still unregistered, you will register if they are approved
    • Submit names that are still unregistered, SH will register if they are approved
    If you are an active domain investor, it certainly makes sense to register the names yourself - not only do you pay a significantly lower commission compared to SH registered option, you also retain full flexibility to remove your domains from marketplace and sell them elsewhere if you prefer. The SH registered option is for those people who do not wish to take an investment risk for upfront reg fees and/ or for ongoing renewals.

    Within the SH registered option, there are two ways we handle renewals. You can continue to have SH pay for any renewals or pay $10 (or $5 + 500 points) to keep your original commissions.

    Most people choose to have SH continue to pay for their renewals - so they have zero investment risk for the entire lifespan of the marketplace listing but in that case the commission reduces slightly every year. For example, if your domain is initially approved to receive 25% in the first year, you may receive 22% of the selling price in the next year, 20% in the following year, and so on. We have not had a situation where the commission of a seller has dropped below 18% and we do not intend to do go below that number. It is, however, possible (and likely) that after few years we may stop offering renewal options on that domain because we can not pay for renewals in perpetuity - in that scenario the domain will be dropped.

    Many creatives on SH platform are not domain investors. Several of them do not wish to take investment risk for their domains, and they choose the SH registered option to protect their names so that they can continue to submit their names to contests, and build a portfolio in the Marketplace at the same time.

    At the end of the day, there are several ways to participate in the marketplace so that sellers/creatives can decide for themselves what method works the best in their situation. The rules for each method are clearly stated in our Marketplace Terms.
     
  15. DomainBanana

    DomainBanana Established Member

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    Reposting my reply from this thread:

    @GrantP, SH's convoluted rules cannot hide the fact that you're asking people to cover 110% of the reg fees while SH retains ownership of the name and keeps 75% of any sale.

    This is unequivocally wrong and yes, a scam.

    Note: all of my SH domains have been removed b/c I disagree with these terms. This is how SH deals with dissent -- denial, censorship, banning users from the marketplace.
     
    Last edited: Sep 14, 2019
  16. GrantP

    GrantP Squadhelp.com Squadhelp

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    Thank you for your feedback.

    We do not remove domains from the marketplace unless there is a violation of our Terms. If someone lists their domains after agreeing to the Terms, and later informs us that they are no longer in agreement with the Terms under which those domains were added, unfortunately we can not continue to list their domains in our Marketplace.
     
  17. DomainBanana

    DomainBanana Established Member

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    @GrantP Given that SH changes its terms almost daily, it's extremely difficult to know what SH's terms are.

    That said, simply disagreeing with SH's policy does not mean that I legally won't abide by your terms. Please don't use semantics to try to excuse SH's crude, draconian behavior.
     
    Last edited: Sep 14, 2019
  18. GrantP

    GrantP Squadhelp.com Squadhelp

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    We do not change the Terms that are the basis of our Marketplace listings. However, you are correct in that we do make very rapid/ iterations to our platform features based upon end user feedback. This is part of our DNA, and we believe this allows us to improve and innovate at a much rapid pace. We have come a long way over the last several months and still have a lot more to accomplish to build a truly unique experience for our users.

    We recognize that some of the changes can be too rapid - this is a fair criticism and we need to do a better job in communicating these changes, keeping in mind that we now have thousands of new users on our platform who may find these changes too overwhelming. In the near future, we plan to make several changes to simplify the seller onboarding process as well as listing process.

    I am sorry if you felt I was using semantics to explain our policies. Individual account issues are best discussed privately, so let me try to offer one final response to this specific situation. You have listed several SH registered domains since May, and have recently informed our team that you are not in agreement with the SH registered domain policy and you have asked for those domains to be transferred to your ownership.

    I see that you have been in communication with our support team, and I suggest to continue the discussion directly with the support team to discuss the status and next steps for your listings.
     
  19. DomainBanana

    DomainBanana Established Member

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    @GrantP all of my listings--not just the SH-owned names--were abruptly taken down because I said I disagree with your policy, not because I said I would no longer abide by your terms.

    It is extremely unprofessional for a marketplace to sabotage a seller due to disagreement.

    To be clear, I fully agree to abide by SH's terms. Please reinstate my SH listings immediately.
     
    Last edited: Sep 16, 2019
  20. webcom

    webcom Member VIP ★★★★★★★★★★

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    @GrantP Regarding the leaderboard, can you please clarify if the number of domains sold includes only premium listings or does it include basic / basic plus listings as well? If it includes both, would it be possible to include a breakdown of basic / basic plus and premium sales? I believe sales of premium listings are most relevant to the performance of the marketplace and I believe all sellers would be interested in that information.
     

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