Spaceship

[SixFigures.ltd]

Out of topic, sorry: apparently, you can transfer domain to spaceship, what about out of them? It's not supported for now as long as I know.
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This post was moved from another topic by mods. For now, transfers can be processed manually by asking support team

 

[enetwork]

Grace renwal is there because even icann realizes life happens, but we have to be careful to support companies who do not support us back given they have been given the framework to allow grace to their customers, but if the name makes financial sense, they will just claim it for themselves, and I guess you can see your name in their sales reports when they sell it a few months later.

This is just complete BS that we just keep domains at our choosing. We've been in business for over 25 years and our history and reputation says otherwise.

 

[enetwork]

You did it last week to a friend, only after he noticed it and brought the matter to your attention, did you give them back. 90% of us would not even have noticed them gone. When they brought it up on twitter, they were blocked, doesn’t sound like transparency.

Where is the evidence that we purposely did this? You are making some serious accusations here that we intentionally targeted a domain and our purpose was to keep it for ourselves. Would also like to see evidence of this "block".

 

[wwwweb]

We allow a 30 day grace period just like any other registrar. In fact you can renew your domain all the way up to just before pending delete period.

At your discretion. Please be as transparent as your TOS. It is there in black, and white. I wouldn’t bring it up, if it hadn’t happend to a friend who was keen enough to catch it, and call you out on it. You made a bit of a fuss, but you did give the names back, when pressed.

 

[wwwweb]

Where is the evidence that we purposely did this? You are making some serious accusations here that we intentionally targeted a domain and our purpose was to keep it for ourselves. Would also like to see evidence of this "block".

I didn’t say you purposely did this. You did it in accrordance of your TOS. If a domain is valuable enough, I would assume your discretion would kick in, and claim the domains as your own.

 

[enetwork]

At your discretion. Please be as transparent as your TOS. It is there in black, and white. I wouldn’t bring it up, if it hadn’t happend to a friend who was keen enough to catch it, and call you out on it. You made a bit of a fuss, but you did give the names back, when pressed.

We have a lot of legal protections in our TOS that we never have used in 25 years. Same thing in this case you seem to not want to provide evidence for.

 

[enetwork]

I didn’t say you purposely did this. You did it in accrordance of your TOS. If a domain is valuable enough, I would assume your discretion would kick in, and claim the domains as your own.

Purposely and executing because of our TOS are the exact same thing.

 

[wwwweb]

Evidence:

 

[enetwork]

At your discretion. Please be as transparent as your TOS. It is there in black, and white. I wouldn’t bring it up, if it hadn’t happend to a friend who was keen enough to catch it, and call you out on it. You made a bit of a fuss, but you did give the names back, when pressed.

Who made a bit of a "fuss"? Now could we have had a technical issue sure(again not aware of it) and that would be serious but that is a much different scenario than what you are laying out here.

 

[enetwork]

Evidence:

This screenshot provides zero context. Where are the previous replies and requests where we said we were keeping the domain name at our discretion?

 

[wwwweb]

Who made a bit of a "fuss"? Now could we have had a technical issue sure(again not aware of it) and that would be serious but that is a much different scenario than what you are laying out here.

You keep changing your story to fit your narrative, I’m trying to inform the community, and bring it to your attention the community will not tolerate this. It is up to you to update your tos, take our word for it, will not suffice, if you mean it , put it in words.

As I posted above those domains expired in 3rd week of April, and were aged valuable domains, and you took them out of their account. When they noticed, and called you out, after some emails, you returned them, and they moved them out. I’m stating the facts, not sure why you are choosing to attack me?

 

[karmaco]

You did it last week to a friend, only after he noticed it and brought the matter to your attention, did you give them back. 90% of us would not even have noticed them gone. When they brought it up on twitter, they were blocked, doesn’t sound like transparency.

Here is an idea change your tos to say all domains will be given the 30 days grace, and not at your discretion. I’m sure that will make many here feel more comfortable.

Both you and your friend should understand almost all registrars allow a 30 day max grace.

Sounds like a budgeting issue and a lack of funds not "life happening" to wait 30 days past an expiration to renew. Renew in a timely fashion next time.

Spaceship sends numerous reminders to RENEW your domain even after expiration. They even tell you what day it leaves grace period.

 

[enetwork]

You keep changing your story to fit your narrative, I’m trying to inform the community, and bring it to your attention the community will not tolerate this. It is up to you to update your tos, take our word for it, will not suffice, if you mean it , put it in words.

As I posted above those domains expired in 3rd week of April, and were aged valuable domains, and you took them out of their account. When they noticed, and called you out, after some emails, you returned them, and they moved them out. I’m stating the facts, not sure why you are choosing to attack me?

I haven't changed a single thing in my stance here.

Your posts are full of conjecture and unfounded accusations. I am asking you to provide evidence of what you are stating. Pointing to our TOS and then saying we are purposely stealing domains as soon as they expire are very serious accusations. I am asking you to provide evidence of this. You also stated that we blocked your friend. I'd like to see evidence of that as well.

 

[wwwweb]

Both you and your friend should understand almost all registrars allow a 30 day max grace.

Sounds like a budgeting issue and a lack of funds not "life happening" to wait 30 days past an expiration to renew. Renew in a timely fashion next time.

Spaceship sends numerous reminders to RENEW your domain even after expiration. They even tell you what day it leaves grace period.

Domains were not at 30 day grace, trust me I know how grace works. Domains were 1 and 2 days expired in April, grace was active until 3rd week of May, as the email states they have until to move them out, once names were returned into their account, after they removed them.

 

[wwwweb]

I haven't changed a single thing in my stance here.

Your posts are full of conjecture and unfunded accusations. I am asking you to provide evidence of what you are stating. Pointing to our TOS and then saying we are purposely stealing domains as soon as they expire are very serious accusations. I am asking you to provide evidence of this. You also stated that we blocked your friend. I'd like to see evidence of that as well.

Your own TOS says at your discretion you don’t need to offer grace. You are contradicting your own fine print with “trust me bro” reply.

I don’t need to argue with anyone, just wanted to bring it to your attention, and the communities, what you choose to do from the operation of your business, is your business, but registrants have a right to know. That’s all

 

[enetwork]

Your own TOS says at your discretion you don’t need to offer grace. You are contradicting your own fine print with “trust me bro” reply.

I don’t need to argue with anyone, just wanted to bring it to your attention, and the communities, what you choose to do from the operation of your business, is your business, but registrants have a right to know. That’s all

Our TOS is technically true because ICANN does not require a 30 day grace period to begin with, it is not mandatory and these are simply legal statements. The official policy(direct from the CEO's mouth) that we practice and abide by is a completely different story, we do allow a grace period and also a redemption period. WIth out you providing exact details and evidence here there is no way for me to actually look at the issue.

 

[wwwweb]

I haven't changed a single thing in my stance here.

Your posts are full of conjecture and unfounded accusations. I am asking you to provide evidence of what you are stating. Pointing to our TOS and then saying we are purposely stealing domains as soon as they expire are very serious accusations. I am asking you to provide evidence of this. You also stated that we blocked your friend. I'd like to see evidence of that as well.

If the domain is valuable enough, your tos allows you to take possession of the domain, based on the registrant not renewing it, and you using your discretion not to offer grace. Those are the facts, what you choose to do, is up to you. If someone notices fine, you probably return them, but if they don’t, so be it. At your discretion.

 

[enetwork]

If the domain is valuable enough, your tos allows you to take possession of the domain, based on the registrant not renewing it, and you using your discretion not to offer grace. Those are the facts, what you choose to do, is up to you. If someone notices fine, you probably return them, but if they don’t, so be it. At your discretion.

Again complete BS, if we were in the business of snatching our customer's valuable domain names as soon as they expired we would not be in business very long. We are the second largest registrar in the world and have been in business for over 25 years with close to 25 million domains under management. We have never practiced the policy that you are accusing us of here.

 

[wwwweb]

Again complete BS, if we were in the business of snatching our customer's valuable domain names as soon as they expired we would not be in business very long. We are the second largest registrar in the world and have been in business for over 25 years with close to 25 million domains under management. We have never practiced the policy that you are accusing us of here.

I don’t remember seeing Spaceship around for past 25 years. It’s a separate entity, which competes directly with the company that has been around for as you say 25 years. I guess you have some kinks to work out. This is a forum where people discuss things, so we can improve things. Hopefully this happens today, and it can be case closed. Otherwise registrants have been warned to be careful about assuming grace is guaranteed, it is not according to your TOS.

 

[Gabriel360]

This screenshot provides zero context. Where are the previous replies and requests where we said we were keeping the domain name at our discretion?

This response is lame.

That's a screenshot showing your support asking for details to "return" the domain name back to somebody's account with details on when they absolutely need to transfer or renew the domain name.

Clearly, the domain names were removed from said accounts before they typically should have been. It does not require a leap of logic to figure that out.

Now, I don't believe that Spaceship was trying to steal their domain names. You probably make more money in a day than both domain names are worth.

But a mistake happened and your response here leaves much to be desired.

And if your TOS is truly worded the way @wwwweb describes, then that's even worse. Means you could legally choose to take a domain name that a registrant expected to still be within the grace period IF you like.

You say you don't do it just because your TOS says you can but that does not inspire much confidence at all.

That's like pointing a Bazooka at someone's head and telling them "we are just going to have a nice, quiet dinner" and when queried about the giant gun, you reply with "Oh this? Don't worry about the giant gun pointed at your skull. I'm not going to pull the trigger. You can trust me."

Just remove the gun.
Trust is not necessary.

 

[enetwork]

This response is lame.

That's a screenshot showing your support asking for details to "return" the domain name back to somebody's account with details on when they absolutely need to transfer or renew the domain name.

Clearly, the domain names were removed from said accounts before they typically should have been. It does not require a leap of logic to figure that out.

Now, I don't believe that Spaceship was trying to steal their domain names. You probably make more money in a day than both domain names are worth.

But a mistake happened and your response here leaves much to be desired.

And if your TOS is truly worded the way @wwwweb describes, then that's even worse. Means you could legally choose to take a domain name that a registrant expected to still be within the grace period IF you like.

You say you don't do it just because your TOS says you can but that does not inspire much confidence at all.

That's like poing a Bazooka at someone's head and telling them "we are just going to have a nice, quiet dinner" and when queried about the giant gun, you reply with "Oh this? Don't worry about the giant gun pointed at your skull. I'm not going to pull the trigger. You can trust me."

Just remove the gun.
Trust is not necessary.

There is no reason given there why the domains were removed from their account(if at all) or a mention of the domains at all. Could have been a transfer that went bad and domains were not added to the account properly. Go back and read through my replies, I have never ruled out a technical issue. If you don't like our TOS fine, no need to use us but accusing of us of purposely snatching domain names when they expire is a whole different story.