Sedo withholding earnings - How can this happen??

[redhippo]

how can this happen??

how can this happen??
i dont even believe in buying traffic because i think its just a scam!
i havent been checking my SEDO for three months!
what can i do next???

> Hello from Sedo!
>
> This email is to inform you that our internal Parking Traffic Tracking Tool
> ran a detailed analysis for your parked domain names and documented that up
> to 90% of their traffic is derived from paid traffic sources.
>
> As detailed in our Parking Terms and Conditions, Sedo allows natural type-in
> and expired traffic only. Traffic from paid links or Traffic exchange
> networks is prohibited. For further details please visit
>
> http//www.sedo.com/about/tc_parking.php4?language=us
>
> As a consequence we will be withholding the revenue of your domain
> names. If the suspicious activity continues, we will have no choice but to
> block your domains from further participation in Sedo's parking program.
>
> Best Regards,
>
> Your Sedo-Team

 

[She Unlimited]

Yes, it has greatly, thank you for taking out the time to help me on this...

 

[Grrilla]

My pleasure, and sorry one of us didn't answer your question sooner. :blink:

 

[EbookLover]

did you read my post at all!? ...aparently not...thats the kind of politically correct response which doesnt mean anything concrete and which sedo excells at.......

Sedo, Ebay, amazon. All of them do this. It is called a "canned" response. It's not very effective in getting anything done in situations that deserve spedcial attention but unfortunately with the amount of emails these companies get, it is the only way they can do it and keep their head above water. If they spent 5 or 10 minutes on every email response, they'd be out of business - yesterday.

That said, I aint defending them. In a situation where they say they will fix a problem, sending a canned response is counter-productive and does nothing for their reputation and percieved integrity..

you say that 'you are in the process of compensating those affected' does that mean that we will get compensated for the hours we lost because of this!? if so, let me know, i will send Sedo my bill...

Tough luck there too. i am sure they are legally covered for that. Besides, to list on sedo is free, you can't expect much from that alone. But like I said, it is built into the terms somehow I am sure. Even if you paid to park your domains, you are still on your own. No use in arguing about it with these large corporations. They are too large and too busy to care about one person's laments with them.

No offense to you or anyone.

The only way to get their attention is with a lawsuit and no one here has enough money to do that because as you know, our legal system favors the the person with the filthiest lawyer and the most money, by and large. That is just the harsh truth the way I see it when it comes to lawyers, money and the law.

Good luck with it, though.

 

[primacomputer]

Tough luck there too. i am sure they are legally covered for that

It's a common misconception that a TOS that says “we can do anything you want and you're screwed” means you have no legal recourse. Nothing in a TOS can countermand the law. Even the common clause for binding arbitration, which effectively says “you can't sue us” has been ruled unenforceable numerous times. If you provided goods or services (ie ad space), and they said they would pay for it you have a strong case.

The only way to get their attention is with a lawsuit and no one here has enough money to do that because as you know, our legal system favors the the person with the filthiest lawyer and the most money, by and large. That is just the harsh truth the way I see it when it comes to lawyers, money and the law.

This is what small claims is for. Filing a claim here is cheap, easy, and does not require a lawyer. In fact lawyers generally aren't allowed. Again, your TOS will likely say that any dispute has to be filed in a specific place or is governed by a certain law. This does not mean you have to hop on a plane. If the law where you live says that you can sue them then you can. They can file a change of venue, but if you challenge it and they are doing business in the jurisdiction you have filed the complaint in there is a good chance the motion will be denied. Small claims tribunals are usually very understanding of the problems the little guy faces when dealing with a big company.

 

[vimkar]

seems to me that there is something wrong , because there are more than one sedo customer complaing about....

and i agree that their's parking is the poorest on the branch.....
the selling part is doing well .... but the parking..... :lala:

 

[MD]

it only takes 10-14 days for them to answer an email. And it feels like an automated answer.

"only"? I've been waiting 2 days for a response (still got none). I hope you're wrong

 

[Grrilla]

I just received the same letter from Sedo (as in the OP).
It is a madeup name and in it's first month of parking, it has received a whopping 7 visits.
If I was using a service for "paid traffic sources", (Which I am not!!),
I don't think they would be doing a very good job for my money.

 

[Sedo]

Hello All,

Our monthly traffic checks are about weeding out the bad traffic and keeping the value of the click up. This month automated mails were sent to customers with bad referrers. Because bad traffic has a tendency to increase if not nipped early we felt it necessary to warn even customers with low traffic levels and clicks. The email was not a threat, I am sorry if it scared anyone, but was meant to warn our customers to avoid issues in the future.

The email does not mean traffic or revenue will be deleted, but means among your list of domains there is bad traffic. We are looking through each response we receive and will be reasonable. We certainly want to protect our good customers and the value the click price while weeding out bad traffic.

Please email me if you have any questions about a domain. I'll gladly look into it for you - [email protected]

Mara
Key Account Manager
US Marketing Associate

 

[Grrilla]

Mara. Thankyou for responding. It is great to have a company representative, from one of the most highly used domain services, as a NamePros member.

This is the phraseology that threw up a flag, and gave me cause for concern. I mentally focused in on the highlighted areas, while de-emphasizing "routine", which I should have, perhaps, given more weight to:

During our routine parking traffic check, we carried out a thorough analysis of your domains and found that certain domains had traffic which was derived from paid sources.

I will send you a copy of my response to the email reply to info@. I appreciate your rapid, and somewhat unexpected post in this thread. This is a good indication that you and your company are reaching out and being responsive to the concerns and needs of the domain name community. :tu:

 

[jamminsport16]

yeah im glad mara is here =]
thx

 

[Grrilla]

I am following up to the above at:
http://www.namepros.com/showthread.php?p=578258#post578258
I started a new thread because I consider the title of this thread to be inappropriate for my topic.

 

[danBoT]

i got that 2 just email them and they will tell you what site its comeing from i found out it came from a site that i never even signed up with now its fixed

 

[primacomputer]

Our monthly traffic checks are about weeding out the bad traffic and keeping the value of the click up.

Typical vague sedo-speak. What exactly is “bad traffic”? Can you provide a definition of this term?

How are people supposed to regulate who visits a site?

 

[Mikeyboy]

The email does not mean traffic or revenue will be deleted, but means among your list of domains there is bad traffic. We are looking through each response we receive and will be reasonable. We certainly want to protect our good customers and the value the click price while weeding out bad traffic.

Please email me if you have any questions about a domain. I'll gladly look into it for you - [email protected]

Mara
Key Account Manager
US Marketing Associate

What happens to Revenue/Monies that do get deleted from ones account?
I think others would agree that is an important question that needs answering.

 

[Matrix1976]

What happens to Revenue/Monies that do get deleted from ones account?
I think others would agree that is an important question that needs answering.

Sedo keeps it of course...its not like their advertiseres have access to their customer databases and sees which accounts are terminated....ohh they will deny this to death, but they cant back it up....

 

[brac]

Dont warry

Dont warry everyhting will be fine

 

[Grrilla]

So, who has had revenue deleted from their account? How much, for how long of a term within the billing cycle, and for what stated reason? I haven't had this experience, so I am interested in hearing both sides of the story. I am familiar w/ primacomputer's complaint about Sedo's click results not squaring up w/ his own monitoring results, but am curious about Mikeyboy and Matrix1976's negative experiences. Something must have set you off, judging by your reactions. Is this a generic response to all sites offering ppc, or have you had problems that have been specific to Sedo?
PS It is my understanding that a tech at Sedo has been given the link to this thread and to: http://www.namepros.com/showthread....8258#post578258 , and will be researching some of the probs, so these two threads could prove to offer some new and interesting information over the next couple of days.

 

[Matrix1976]

So, who has had revenue deleted from their account? How much, for how long of a term within the billing cycle, and for what stated reason? I haven't had this experience, so I am interested in hearing both sides of the story. I am familiar w/ primacomputer's complaint about Sedo's click results not squaring up w/ his own monitoring results, but am curious about Mikeyboy and Matrix1976's negative experiences. Something must have set you off, judging by your reactions. Is this a generic response to all sites offering ppc, or have you had problems that have been specific to Sedo?
PS It is my understanding that a tech at Sedo has been given the link to this thread and to: http://www.namepros.com/showthread....8258#post578258 , and will be researching some of the probs, so this could prove to be interesting during the coming days.

9 out of 10 experiences that i have had with sedo have been nothing but trouble and frustration, some of which i have elaborated on in some threads on NP's and on the cough *other domain forum*...i have had 'virtually' zero negative issues with DS, AFternic and fabulous...as for DH....well everyone knowes about 'all' their ''issues''...

Afternic, DS and Fab are in a league of their own compared to sedo...of course i am sure there are probably alot of satisfied customers at sedo....i guess these people just dont do alot of online domain business or have been lucky cause at one point or another, 1st thing u know problems be a comin....

 

[Grrilla]

I have about 800 names parked there and I have had nothing to complain about.
*However*, I just moved my names there 4-5 mos ago, so I don't have a long enough track record w/ them, at present, to have come to any meaningful conclusions. Although I have no complaints about the monthly income, ppc is not my emphasis and is more of a temporary state, (a domain purgatory?-hehe) as: 1) I work out my dev plans, affiliates, SEO etc for as many domains as I am able to create sites for, and 2) Name sales- an area in which Sedo has substantially outperformed both Afternic and Fabulous, with whom I have previously listed my names. So perhaps, w/ my MO, I am not as on top of my ppc stats as others are, or as I could be.
Of course, (and in all honesty), if I had more names w/ high, natural traffic, my perspective on ppc, would probably be a bit different. :hehe:
But those are the names that are on the front burner for development, so they don't get as much of an oppurtunity to stay parked.

 

[HiFiNames.com]

Hi guys. I got my Euro 25.04 this tuesday