SEDO scam

[NeonRider]

Several days ago I have received an offer on sedo to buy a domain that matches my business name. After several hours of thinking I decided to buy the domain. I transferred the money to Sedo via paypal and…. 3 days later Sedo wrote me that the transaction has been canceled since it was a fake sale and they are dealing with the seller and Sedo suggested to me to take legal action against the seller. The seller wrote to me it was Sedo’s glitch indeed and showed me their correspondence, where Sedo actually excuses themselves to the seller for this mistake! It’s been 5 days now and Sedo stopped responding to my messages and did not refund my money even if they wrote they will. I am submitting a payment reversal (claim) with paypal to get my money back from Sedo (sedo.com, Sedo.co.uk, Sedo.de), which appears to be a dishonest and untrustworthy business.

 

[Archangel]

Okay, back on topic:

I've been in this business over 7 years but I can't recall ever hearing of anyone losing $ on SEDO. But I'm sure there had to have been some out there. If anyone had, it'd be nice if you'd post your experiences here.

 

[DU]

Right.... let's get back to the topic. Has anyone ever lost their money to Sedo, permanently?

More to the point... have you tried to contact someone of a higher authority than your transfer agent at Sedo?

Why worry about lost money when you really haven't even really followed any process yet. You haven't heard for three days? Does that include the weekend? They don't work 24x7 - your "transfer agent" will work 9-5 or something. You have to work with them for a little bit.

In your Sedo account - add a statement that you urgently need to know status of the transfer, what is being done, what can be done, and if it is indeed canceled the process to get your refund with date if possible. If you don't hear anything for 2 days - call someone higher in the company.

Some Sedo employees are members here. There is a thread dedicated to Sedo - maybe add a POLITE post pointing them here - proving that you are reasonable and I'm sure it will get resolved by the end of the week without going into a sordid history of failed transactions. After all, there are going to be many ad experiences when you "broker" (and I use the term loosely) as many sales as they do.

 

[banners]

SEDO is a horrible company. I had an account that had earned $20 and they had outright banned me for a questionable traffic source to my domains. The best part is that I did not do anything. They did not even warn me or notify me of this. I only found out after I contacted them.

Also the part where people are saying that Paypal won't refund for domains is not correct. They do refund for domain purchases. I have had this happen before as I was the buyer and the individual did not transfer the name which I doubt they even had. I called paypal and asked questions / explained my concerns before this situation happened.

Call and ask yourself i you don't believe me

 

[Relist.com]

You should give SEDO more time to sort it out.

If they don't refund you your money or hand over the domain name, then call you your credit card company.

 

[axus_auto]

Definitely, if you have paid Sedo the money, I think it's fair that they pay you back. Unless they screwed up and released the funds first, after which they tried to push the responsibility onto you.

 

[NeonRider]

More to the point... have you tried to contact someone of a higher authority than your transfer agent at Sedo?

Why worry about lost money when you really haven't even really followed any process yet. You haven't heard for three days? Does that include the weekend? They don't work 24x7 - your "transfer agent" will work 9-5 or something. You have to work with them for a little bit.

In your Sedo account - add a statement that you urgently need to know status of the transfer, what is being done, what can be done, and if it is indeed canceled the process to get your refund with date if possible. If you don't hear anything for 2 days - call someone higher in the company.

Some Sedo employees are members here. There is a thread dedicated to Sedo - maybe add a POLITE post pointing them here - proving that you are reasonable and I'm sure it will get resolved by the end of the week without going into a sordid history of failed transactions. After all, there are going to be many ad experiences when you "broker" (and I use the term loosely) as many sales as they do.

I did it all. I am not going to beg anyone for my own money, plus when they messed up the sale (and blamed the seller). There is even an "invoice" that the refund has been issued, yet no money has entered my Paypal account yet. The point is, if it was an innocent mistake or my mistake, I would not mind to wait a week, but now it is their screw up and they are making interest from the money they got from me and even if its pennies, it is a matter of principle. Not recommended.

---------- Post added at 05:06 PM ---------- Previous post was at 04:58 PM ----------

Definitely, if you have paid Sedo the money, I think it's fair that they pay you back. Unless they screwed up and released the funds first, after which they tried to push the responsibility onto you.

Look what SEDO are posting on my domain transfer account after i paid them (via paypal) and they confirmed that they received my payment (now they want me to wire them more money!!):

===========================================================================================

"PayPal just informed us that a temporary hold has been placed on the payment you sent for the domain xxxxxxxxxxx.com.

PayPal will sometimes place a hold on legitimate payments for security
reasons or upon request of the buyer. In order to have this temporary hold/dispute removed PayPal requests additional information about the payment from Sedo and you. To send the information please log in to your
PayPal account, and click the "Resolution Center" tab. Alternatively, you can send the funds to us via a wire payment to get the pending hold resolved.

In case that you have placed a dispute or claim at the PayPal payment due to open request, please contact us directly. We will be pleased to help you to
resolve any problems.

Please note we have temporarily suspended the domain transfer until the hold on the payment has been resolved, or until we have received the complete payment via wire.

We appreciate your understanding in this matter and thank you in advance for
your support.

Please do not hesitate to contact me, should you have any questions."

=============================================================================================

They are trying to keep my money? They are still talking about a domain transfer a day after they told me the refund is on its way! There is NO hold on my Paypal account and Paypal would email me if there was indeed a HOLD made on the $XXX payment but there is NONE.

I will be reporting Sedo to BBB and FTC as the least. Apologies will not be enough because they wasted hours and days of my time. When I mess up a business deal I always 100% offer and pay the customer either some amount or send them a valuable gift as the least.

 

[DU]

I will be reporting Sedo to BBB and FTC as the least. Apologies will not be enough because they wasted hours and days of my time. When I mess up a business deal I always 100% offer and pay the customer either some amount or send them a valuable gift as the least.

The BBB does due diligence on reports. It won't get to Sedo.

An anecdote. The Customer is NOT always right.

One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.

She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.

Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: ‘This one’s yours.’

In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. Crabapple, We will miss you. Love, Herb.’”

The rest are here.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

You reminded me of these.

 

[NeonRider]

I do not always as thorough as this time. I do this to SEND A MESSAGE ACROSS to all the conmen who are considering to waste time of fair businessmen. When a company screws up a deal then the entire tirade of troubles begins. I'm quite flexible towards company failures (when a company admits the truth and is not lying like Sedo is doing right now), but I'm less tolerant of the mistakes and screw ups of American companies since USA (Germany is close too) claims to be the Number One, The Best, The Freest, The Truest, The Strongest, The Smartest, The Richest, The Fatest, The Biggest, The Brightest, etc. yet Sedo, well it is afaik a German company, still, a lot of expectations from a German company cause I know Germans. Shame on Sedo. I'll make sure they receive what they deserve. Any company/individual that screws up with me in a bad way is issued a vendetta, for life. There is no joking. Until they clean up the act completely. Apologies are worth nothing, they go right into the garbage bin.

 

[DU]

I do not always as thorough as this time. I do this to SEND A MESSAGE ACROSS to all the conmen who are considering to waste time of fair businessmen. When a company screws up a deal then the entire tirade of troubles begins. I'm quite flexible towards company failures (when a company admits the truth and is not lying like Sedo is doing right now), but I'm less tolerant of the mistakes and screw ups of American companies since USA (Germany is close too) claims to be the Number One, The Best, The Freest, The Truest, The Strongest, The Smartest, The Richest, The Fatest, The Biggest, The Brightest, etc. yet Sedo, well it is afaik a German company, still, a lot of expectations from a German company cause I know Germans. Shame on Sedo. I'll make sure they receive what they deserve. Any company/individual that screws up with me in a bad way is issued a vendetta, for life. There is no joking. Until they clean up the act completely. Apologies are worth nothing, they go right into the garbage bin.

I suppose you're going to blame them for the time you've spent posting here, too?

Thread closed in 5...... 4....... 3...... 2......

 

[iowadawg]

Doubt if one single person at SEDO is going to lose any sleep having you complain to whomever or leaving them for good.

Face it, SEDO goes through a lot of domain sales per day, many in the 6 to 7 figure range.

I follow SEDO on twitter and keep up with them.

 

[NeonRider]

The BBB does due diligence on reports. It won't get to Sedo.

An anecdote. The Customer is NOT always right.



The rest are here.

http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

You reminded me of these.

You can relax your finger now. Take a look at the U.S. economy as a good example of how a management by those who think a "human error" and negligence is something pardonnable and tolerable in a company environment.

There are unintended, "innocent" mistakes and there are impudent screw ups. You have to see the difference. Actually your avatar bothers me; I feel like I'm talking to an immature kid. Is this the best you are about?

---------- Post added at 05:37 PM ---------- Previous post was at 05:34 PM ----------

Doubt if one single person at SEDO is going to lose any sleep having you complain to whomever or leaving them for good.

Face it, SEDO goes through a lot of domain sales per day, many in the 6 to 7 figure range.

I follow SEDO on twitter and keep up with them.

Losing company's reputation does not take a lot of sales....

 

[mis_chiff]

You can relax your finger now. Take a look at the U.S. economy as a good example of how a management by those who think a "human error" and negligence is something pardonnable and tolerable in a company environment.

There are unintended, "innocent" mistakes and there are impudent screw ups. You have to see the difference. Actually your avatar bothers me; I feel like I'm talking to an immature kid. Is this the best you are about?

His avatar and the US economy have nothing to do with the thread,
keep it to your topic or it will be closed.

EDIT: ok...closed anyway.

 

[BizBot]

Thread closed in 5...... 4....... 3...... 2......

This thread is spiraling off topic again.

NeonRider - you had your say and gripe.

Thread Closed.

BB