Sedo never responds

[netstorm]

I purchased a domain through sedo for a couple hundred dollars, and now im awaiting the transfer to godaddy.I put in all the transfer codes, and everything I had to do, and yet nothing has happened. All sedo needs to do is click the link in the email they received to finish the transfer, and yet this hasn't been done. I've emailed sedo about 5 times now, and they haven't responded in over a week.

Does this company not care about customers? Does anyone else have these problems?

 

[italiandragon]

I purchased a domain through sedo for a couple hundred dollars, and now im awaiting the transfer to godaddy.I put in all the transfer codes, and everything I had to do, and yet nothing has happened. All sedo needs to do is click the link in the email they received to finish the transfer, and yet this hasn't been done. I've emailed sedo about 5 times now, and they haven't responded in over a week.

Does this company not care about customers? Does anyone else have these problems?

It took me a month to get my hands on the only name I purchased there and it`s taking more than 1 month to get the money from the only sale I had there.

 

[dotstate.com]

Yes there is seriously something wrong with sedo.

Its been over two months now i sold two names but the transfer still not done .I have sent emails but keep giving me excuses that buyer is slow to response and i'm sure they are telling the buyer that seller is slow to responsed,which i don't beleive in ,if the buyer have paid promptly its in their interest to have the domain transfer quickly.

Now its been nearly two weeks since they have replied to me?very disapointed with the whole thing.I have put a stop to all my domain sale/buying through them and losing my trust with them.

Its doesn't matter small or big amount sales they should have the domain transfers in a timely manner.

It doesn't take over two months to have the name transfer ,Before i have many ES tlds transfers and most it took was three weeks.

I have already told them i will take legal action against them if they don't sort out this mess.

I beleive when companies are not responding either they are in financial difficulties or going down.I hope i'm wrong.

They are sitting on all the payments and messing about with buyers and sellers.

Very very very bad customer service and even i have written to the management about the whole thing but still no response.

My advise is be vary of SEDO until they sort out what ever is going on inside the company.

Good luck to every one who ever dealth with them recently.

I feel sory for buyer who have paid and seller whose names are half way through transfer stage but not transfered yet.

KEEP US POSTED.

DS

 

[Damion]

I purchased a domain through sedo for a couple hundred dollars, and now im awaiting the transfer to godaddy.I put in all the transfer codes, and everything I had to do, and yet nothing has happened. All sedo needs to do is click the link in the email they received to finish the transfer, and yet this hasn't been done. I've emailed sedo about 5 times now, and they haven't responded in over a week.

Does this company not care about customers? Does anyone else have these problems?

Welcome to the forum Netstorm :tu:

If you have requested the transfer at Godaddy and you have entered the EPP code, it is only one code per domain, and the seller made sure he or she unlocked the domain, then the transfer is in progress and it should by now (as you say it's going on for a week now that you didn't get a response from Sedo) almost be completed.

What does Godaddy report regarding the transfer?
They can verify for you if it's pending or not.

If the transfer has an error code due to the domain being locked i would advise to CALL Sedo and get in touch and ask for your transfer agent, then inform your transfer agent that Godaddy reported the domain is still locked so he or she can contact the seller to unlock the domain.

Cambridge, MA - phone number: 617-499-7200
Once you have discussed this with your transfer agent this can surely be sorted out for you.

Hope your new domain is in your account soon.

 

[advaita]

Sedo are organizing a live auction in London at the moment. Maybe they are all too busy to care about all the boring administrative stuff ? Just a thought.

 

[domain4u]

more the reason to dump sedo and move to afternic tbh! having a london auction is no excuse for lame customer service specially when they are charging fees... the transfer shouldn't take longer than 1 week max, they need to hire more staff, sedo is degrading into the whole corporate greed thing to maximize their profits... i hope they will lose all their customers soon because they sure dont seem to give a damn about them.

 

[ssamriga]

Yesterday I received a support answer from SEDO (I sent the question 3 days ago)
answer was unrelated to my question and didn't help at all

thats my experience this far, will see if I sell any domains currently on auction and how the transfer will go

 

[gazzip]

Unfortunately Sedo is hopeless when it comes to communication - The only person to ever reply to my emails quickly was Mara, who no longer works there .

Come to think of it.... I have'nt seen her replacement posting very much here at namepros since she left !




.

 

[italiandragon]

Unfortunately Sedo it hopeless when it comes to communication - The only person to ever reply to my emails quickly was Mara, who no longer works there .

Come to think of it.... I have'nt seen her replacement posting very much here at namepros since she left !




.

Guess what? I`d like to work for Sedo, problem is they don`t have a branch in Australia!

 

[domain4u]

unless you have a degree they probably wouldn't give you a job anyways... its pretty much how it works in germany i heard. sedo sucks these days, they cancelled my auctions sending me a template email of some bs when i clearly know the person who bid on my names, they said it was me, i told them to prove it (knowing they cant) and its been weeks and no reply to my email, what a surprise... so i listed all my names on afternic, you get much more exposure there anyways and i bet their parking isnt a crap as sedo.

 

[bricio]

It took me a month to get my hands on the only name I purchased there and it`s taking more than 1 month to get the money from the only sale I had there.

didnt u receive the money yet, Lorenzo?

 

[VisualArtistFrankBonilla]

Luck

I guess I have just been lucky. I have had pretty good luck with Sedo. Not only have I had contact thru emails, but last week I even received a call at home from my rep at Sedo. I have also received calls from Sedo in the past. The domain being sold was not for $xxx,xxx, but a mere low $xxx. I found it surprising that Sedo was spending the money for a long distance call on a sale like this.
I don't want to spma my rep with a thousand emails, but it you need help, pm me, and I will give it to you. Hopefully, he can help, where others haven't.
Frank

 

[dotstate.com]

come on guys keep those comments coming inregards to sedo customer services.

DS

 

[Ronald Regging]

I'm operating on a theory that Sedo utilizes a daily email wipe to keep their inbox manageable. So they get X amount of emails daily, but only manage to reply to Y amount. So X-Y = Z amount of emails that get deleted and are never seen by Sedo

This makes sense since I would also rate their customer service as a Z.

 

[Broker]

I gave up on sedo and moved all my domains to bodis. There customer service is just horrible and more and more I'm seeing "domainers" start to deal directly with buyers/sellers on there own. This is equals no commission and more money for us.

 

[James]

I gave up on sedo and moved all my domains to bodis. There customer service is just horrible and more and more I'm seeing "domainers" start to deal directly with buyers/sellers on there own. This is equals no commission and more money for us.

i'd be great if someone got up to the plate and actually made a site that killed sedo. It'd be great to have this a 3 click system thats fast, Not a thing that takes weeks.

 

[italiandragon]

didnt u receive the money yet, Lorenzo?

no....the buyer payed SEDO 4 days ago, I pushed the name 3 days ago and since then I`m waiting the payment, while the domain OZUD.com is already in control of the buyer.

I asked if they pass via Mass Pay with PayPal or using a credit card but since Thursday that the transfer rep. forwarded the question to their accounting dep ....I`m still waiting.....think about it......3 days to get an internal info at SEDO is not enought.

"Dear Lorenzo,

Thank you for your email. I will get back to you with an answer as soon as I hear back from our accounting department."


:td:

 

[James]

no....the buyer payed SEDO 4 days ago, I pushed the name 3 days ago and since then I`m waiting the payment, while the domain OZUD.com is already in control of the buyer.

I asked if they pass via Mass Pay with PayPal or using a credit card but since Thursday that the transfer rep. forwarded the question to their accounting dep ....I`m still waiting.....think about it......3 days to get an internal info at SEDO is not enought.

"Dear Lorenzo,

Thank you for your email. I will get back to you with an answer as soon as I hear back from our accounting department."


:td:

Sucks alot :td:

 

[bricio]

let us know when this nightmare finishes

again, good luck for u

 

[italiandragon]

let us know when this nightmare finishes

again, good luck for u

Thanks....I think that SEDO is understaffed. Too b ad I don`t have a degree otherwise I`d love to work for them but probably they would not even consider a work from home position.