SEDO doesn't refund me and kept ignoring my emails, what should I do?

[owntype]

This is really annoying.

I won 2 domains in SEDO's premium auction on 5th March, 2009.

I sent the payment ($850 + $800 plus 3% paypal fee) right after winning the domains. But the seller refused to sell the domain after a long waiting. Finally SEDO notified me the transaction was canceled on 20th March and my refund has been processed.

I waited for days, still haven't received the refund, so I left them a message in SEDO's transfer centre. Then I received a reply said "According to our account departments the payment was sent to you paypal account". But actually I haven't received the refund via paypal. Then I waited for more days, still no refund shown up in my paypal account. I have to sent SEDO another email regarding this issue, no reply too. I sent total 3 emails and the last email was in early May, NO REPLY! I also checked with my bank, there's no refund shown in my statement as well.

I really have no idea how could I get my refund? It seems SEDO just kept ignoring my emails and how should I reach them? Thanks.

 

[BitcoinDK]

Try posting here also:
http://www.namepros.com/408817-sedo-com-official-thread-36.html

 

[John Baron]

you can also pm a the member here that is official Representative of sedo, his user name is "sedo"

 

[owntype]

This is TERRIBLE!

I gave SEDO another call this afternoon, and this time the SEDO rep did help me contacted the finance department, and they sent me refund via paypal plus 3% in 2 hours. BUT, SEDO didn't process with Paypal mass pay and they send the refund via normal way hence paypal charged me $66.88 in total.

WTF!!!!!!!!

 

[Domagon]

Unbelievable! They can't even get the refund right :lol:

Anyways, is there a Refund button shown? If so, I'd suggest refunding the payment asap.

And then calling Sedo again and demand they use the mass-pay option --or-- alternatively, sending you $1720, which, if my math is correct, after PayPal takes their cut, should leave you with at least $1650 plus, maybe, a couple of extra dollars.

Ron

 

[owntype]

Thanks, L2 and Ron, I'm very appreciated.

I have opened another ticket in SEDO support centre and will give them a call again tomorrow.

 

[Sedo]

Thanks, L2 and Ron, I'm very appreciated.

I have opened another ticket in SEDO support centre and will give them a call again tomorrow.

Hello,

I apologize you have had difficulty with this refund. Please feel free to PM me personally with the domains involved and your Sedo username. I would be happy to assist you in getting this matter resolved. As I am located in our Cambridge, MA, USA office, if your account is located overseas, I will contact the appropriate parties in that office to have the rest of your refund issued to you ASAP.

Stephanie
Sedo.com

 

[owntype]

Thank you, Stephanie

All details PMed. Please check.

 

[owntype]

Last update:

Finally SEDO sent me $66.88 today which covered my paypal fee. The issue is solved. Thanks for all your supports and suggestions. I do appreciate it. Also thanks for the SEDO reps who really looked into this case and helped me to find this solution.

 

[shane mac]

Last update:

Finally SEDO sent me $66.88 today which covered my paypal fee. The issue is solved. Thanks for all your supports and suggestions. I do appreciate it. Also thanks for the SEDO reps who really looked into this case and helped me to find this solution.

What about interest :bingo:

 

[copper]

Better late than never, but, took them long enough.