Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[NicTraders]

Apparently, you've managed to place yourself in a spicy pickle.

Now, THIS is a spicy pickle... Apparently they're rather more valuable than I had expected...

 

[Hypersot]

After a lot of problems with SAV in the past, I use them now only for backorders.

A couple of days ago, I placed a few backorders which the system accepted normally.

Today, the first batch of those backorders are about to be attempted and, guess what: the system let me know that they will not be attempted because it tried to authorise a pre-payment but it couldn't so it forfeited the attempt.
Upon checking my payment methods, there were none there. Note that my auto-payment with SAV had been set and was working normally for years (even up to fairly recently).

- No-one let me know that the payment method was removed from the system at some random point in time (so the system actually had no payment method to pull funds from)

- The system did not warn me, upon placing a backorder, that there was no pool of funds to draw from. If it did, I would at least have taken action back then.

- Even when I now re-added my payment method, there was no confirmation that it actually works (it should have made a small pre-payment on the spot and let me know about it) so it's still unknown if the backorders will work in the end.

- Contacting their support, yet again, proved how clueless they are since they didn't realise that the most probable reason of the issue was my auto transition from the old version of SAV to the new one so, all they had to do was just letting me know of the fact and remove the stress from their customer. (lack of proper training is *not* the support's fault btw.)

In other words,
SAV is still in the same messy hole I left them a few months ago. They can be so much more but they don't. I wonder what is really happening in this company.