Ridiculous wait-times for online support... (Rant)

[tomcarl]

Am I the only one noticing the ridiculously long wait times lately to get any type of support from a lot of companies/websites? Or Is this all just one freaky coincidence that any website, affiliate, etc that I've dealt with for the past couple of months is unacceptably slow with support...

Sold a name on Sedo, waited 6 days to get a 2 sentence response that they are now following up with a buyer about confirming auth codes. But got an immediate response to confirm the money was secured in their account.

Registered for an account at DomainNameSales 10 days ago, no response as of yet.

Submitted domains to Namerific which were approved literally 2 months ago, still no logo or active listings.

Emailed an affiliate to request payout information, 6 days for a response.

Ordered some camera film to be developed, made an inquiry on that, 5 days and still awaiting a response...

Faxed over info to google for my Adsense account a week ago, still waiting for follow-up

Whatever happened to Quality customer service, responses within 24hrs, is this no longer valued and is a sacrifice to be accepted in Today's online business world?

I feel like as if I've entered the Customer Service Twilight Zone....

/end of rant.

 

[RogueWriter]

Couple of weeks ago, called a company and wanted to speak to an actual person a message told me........ estimated wait time was 45 MINUTES. -sigh- So I did without.

 

[Rado_Ch]

What you have observed is a combination of both bad luck with picking your companies and the state of customer service in many industries nowadays. None of the companies deserve your business if they cannot treat you in a timely manner. This is something especially true for web hosting, as I have more experience in that field. Its very hard to find a quality customer services in that industry nowadays and the waiting time is just one of the problems. Dealing with someone not knowledgeable enough to help you is another.

That being said, there is still a good number of companies that understand why the customer should be their first priority and do maintain a good level of service. I always try to work with companies that have multiple methods of communications (not just a plain contact form) and always test their level of support and response prior to my purchase. It's not a 100% full-proof plan but its as close as it can get and you will certainly seed many bad apples that way

 

[wot]

Generally piss poor from just about every company, not just in this business.

And NEVER ask more than one question per request. People in general seem to be unable to read and respond to more than one sentence.