Revver.com - Service Interruption Announcement

[weblord]

Service Interruption Announcement

Dear Revver partner,



This email is an official Revver notice of service outage. We are planning on moving our datacenter and as a result we will have a planned outage of service. We are writing to inform you of this so that you can take the necessary actions on your side to minimize your customer impact.

The outage is split into 3 phases. Most partners will only be affected by the outage in Phase 1, as they have a local store and don't connect to the API in real-time. Phase 2 will affect anyone that uses our API in real-time and Revver.com will be down as well. Phase 3 shouldn't affect partners, although there will be a transcoding backlog.


1. Phase One - Media Serving Migration
1. Outage: 8 hours, Sat June 7th, 11am-6pm
2. Affected Services: Media Servers, Upload

2. Phase Two - Website & Database Migration
1. Outage: 5 hours, Thu June 12th, 11pm-3am
2. Affected Services: Website, API, RSS, Widget

3. Phase Three - Remaining Servers Migration
1. Outage: 5 hours, Tue June 17th, 12pm-5pm
2. Affected Services: Transcoding, Development, Staging, Mail

Adam Lee and Jim Kass (contact info below) are available for support and to answer any questions this may create. We are sorry for the inconvenience but please know that this move will allow us to grow our business with you significantly.

Best regards,



The Revver Team

----
Jim Kass - Partner Integrations
[email protected]

Adam Lee - Account Manager
[email protected]

(from my inbox)

 

[weblord]

an update from my inbox:

Revver Service Announcement (Revised)

Dear Revver partner,

You should have received an email from us a couple weeks ago that outlined a three-stage service outage. Phase one took a bit longer than we expected, so we're moving the service window forward and adding an hour to phase two. Please note the revised time for phase two below. Revver.com, the Revver API, RSS feeds, and widgets will be down during this time. Media serving will continue uninterrupted, so offsite embeds will play normally.

1. Phase One - Media Serving Migration - COMPLETED

2. Phase Two - Website & Database Migration
1. Outage: 5 hours, Thu June 12-13th, 8pm-1am
2. Affected Services: Website, API, RSS, Widget

3. Phase Three - Remaining Servers Migration
1. Outage: 5 hours, Tue June 17th, 12pm-5pm
2. Affected Services: Transcoding, Development, Staging, Mail

Sorry for the late notice and for any inconvenience this causes you. Adam Lee and Jim Kass (contact info below) are available for support and to answer any questions this may create.

Best regards,

The Revver Team
----
Jim Kass - Partner Integrations
[email protected]

Adam Lee - Account Manager
[email protected]