Registerfly: Now I'm Upset!

[dgridley]

Normally I tend to stick up for Registerfly.. until now.

I attempted to transfer 4 domains away from NamePros and take advantage of a promotion at Registerfly.

2 of the domains transferred fine, but the last two (64836.info and carthagemo.info) returned errors (according to Registerfly) and they told me transfer was denied and refunded my transfer fees.. however, whois showed the transfer was successful and the names were not only transferred but renewed for an additional year.

Registerfly tech support was useless in trying to get anywhere with them.. the names were not in my account so I contacted NamePros member Regfly and he again attempted to transfer the domains. Again we got an error and the transfer fees were refunded ..

However the domains show as regged to me at Registerfly until Oct 2007.. yet they are not in my account.

I've contacted Registerfly tech support a couple times and have had NO response for almost a week now. There's been no replies to my PMs to Paul (Regfly) here either.

RJ says the transfer shows as successful but it doesn't do me any good if they don't show in my account and Registerfly support doesn't reply to my support questions.

I'm going to PM this thread to Paul and Support and see if that gets them going..

 

[kjmz]

I've had similar problems, I just stopped using them and always when a thread like this comes up I share my experience

Anyways it kind of odd that they haven't emailed you within a week and you still don't have the domains. That's horrible support in my opinion, hopefully they get their act together and you get your domains!

Good luck!

 

[inspiration100]

Welcome to the anti registerfly crowd!

 

[fab]

I regged several .6 info with them. I think I would not use them when these expire.

 

[dgridley]

Even worse, I posted a link to this thread and they still did not respond as yet.. I really feel disappointed that they so far let me down like that.. I've pretty much supported using them on this forum until now.. now, I'm not so sure!

I've had similar problems, I just stopped using them and always when a thread like this comes up I share my experience

Anyways it kind of odd that they haven't emailed you within a week and you still don't have the domains. That's horrible support in my opinion, hopefully they get their act together and you get your domains!

Good luck!

 

[dgridley]

And still no response.. truly reprehensible customer support... this ranks with the worst (read: 1and1.com) treatment I've ever gotten from a registrar's support center.

Absolute silence from tech..

 

[tk]

And still no response.. truly reprehensible customer support... this ranks with the worst (read: 1and1.com) treatment I've ever gotten from a registrar's support center.

Absolute silence from tech..

I understand your concern, but I wouldnt expect them to respond to this thread. If you got an issue, you can email them or try to escalate if there is a path.

Domain selling is a tough business due to competition and lowest profit margins and very few people can provide good customer support, my point is what you pay is what you get.

 

[Spade]

Does Reg Fly offer the same account retrieval as Godaddy? The domains (although unlikely) could be in a new account with your info. If they have an account retrieval, I would attempt it. Theoretically it would send the information to your email? I know this is probably not the case, but its the only thing I can figure. I would absolutely lodge a complaint with ICANN if they do not resolve the issue immediately. Good luck!

 

[dgridley]

I did send several emails directly to Registerfly support.. usually Regfly (Paul) here on Namepros has been very helpful but even he has not responded to my PMs here.. this thread is just a last resort.. I have support tickets open there that have been ignored completely.

I understand your concern, but I wouldnt expect them to respond to this thread. If you got an issue, you can email them or try to escalate if there is a path.

Domain selling is a tough business due to competition and lowest profit margins and very few people can provide good customer support, my point is what you pay is what you get.

 

[deet]

yeah sorry to hear about your story, I quit using regfly long while back. I had a domain missing in my account for a while and was finally returned.

Hope this works out for you.

 

[kjmz]

How long has this taken now?

 

[jim]

sounds AWFULLY familiar...........
http://www.namepros.com/domain-name-discussion/250230-regfly-where-the-hell-my-domains.html
try to modify the successful transfers just to see if you can...
PLUS their renewal system has been down for at least 4 days





jim

 

[dgridley]

Still no answer from Tech support tho.. since the 22nd..

sounds AWFULLY familiar...........
http://www.namepros.com/domain-name-discussion/250230-regfly-where-the-hell-my-domains.html
try to modify the successful transfers just to see if you can...
PLUS their renewal system has been down for at least 4 days





jim

 

[AMDWarrior]

I dont care how tuff the buisness is 6 days for someone to answer a damn support email is ridiculious, I take all my domains outta there and tell them where to stick there service..

 

[dgridley]

At this point, considering they couldn't manage a transfer IN, I'm afraid to try a transfer OUT..

I dont care how tuff the buisness is 6 days for someone to answer a damn support email is ridiculious, I take all my domains outta there and tell them where to stick there service..

 

[gingerbreadweb]

The morale of this story is... don't use RegFly

 

[floatingworld]

At this point, considering they couldn't manage a transfer IN, I'm afraid to try a transfer OUT..

do it 1 at a time and walk on eggshells without cracking them! 8^X

 

[dgridley]

Sounds kinda kunfu-ish

do it 1 at a time and walk on eggshells without cracking them! 8^X

 

[swimjenni]

Try calling them, then have to answer you. Ask for a manager if the first person won't help you. Most support places have a rule that the rep can't hang up first, so just say that your staying on the line till they put your domains back in your account.

 

[dgridley]

Yeah.. planning to call on my day off... I have a rule not to upset myself before work

Try calling them, then have to answer you. Ask for a manager if the first person won't help you. Most support places have a rule that the rep can't hang up first, so just say that your staying on the line till they put your domains back in your account.