warning PSA: Do not transfer to Sav

[Sam1234]

3 or more of my most valuable domains were transferred to Sav. Even though the WHOIS shows they are now at Sav, and Sav shows the transfers as completed, they are not in my account. The technical aspects of this are not so complicated for a registrar, and there is no excuse for this. I am sure I am not the first person who has reported this, and that Sav has had plenty of opportunity to fix the automated aspects of their transfer process, yet my domains are missing. So I can only reasonably conclude that Sav is deliberately failing to put domains into people's accounts in the hope that they will overlook it and fail to renew them. Not everyone is so well-organized as the average domainer, to notice this. I only noticed it because I was auditing my domains.

I don't know how they will respond to my support inquiries, but I am encouraging people to avoid Sav at all costs, because there is really no excuse for this. I decided not to wait for their stupid reply before posting this, because I don't trust them.

When I got into domaining 5 years ago, I never encountered this issue. Now all of a sudden all of these shady ass registrars are making these weird "mistakes" that screw over the domain owners and allow the registrars to steal the domains. In this climate no registrar should be given the benefit of the doubt. I suspect Sav is probably owned by the same shady assholes who own Epik, which has also recently started screwing people over. So I suggest that you not transfer anything to Sav, and keep a VERY close eye on any domains you have there in case they disappear.

 

[NickB]

Obviously this is a poor way of "finding out", since if I own GoDaddy and I buy Sav, Godaddy does not now own Sav.

In this case the Afternic listing was from the previous owner's Godaddy account.

Re read that part in bold - Really?.......In your example Godaddy buys SAV but does own SAV

If company "A" buys company "B" they now own that company - unless they buy a minority stake for example.....

They can keep the original brand, change the brand to their company or rebrand it as they see fit, but they still would own it.....

If a publicly traded company buys an asset they have to report it.....so yes it is obviously a good way of "finding out" unless you are a lazy *****

I was not responding to your Afternic/Godaddy account status and made no mention of it.....

 

[Sam1234]

Re read that part in bold - Really?.......In your example Godaddy buys SAV but does own SAV

If company "A" buys company "B" they now own that company - unless they buy a minority stake for example.....

They can keep the original brand, change the brand to their company or rebrand it as they see fit, but they still would own it.....

If a publicly traded company buys an asset they have to report it.....so yes it is obviously a good way of "finding out" unless you are a lazy *****

I was not responding to your Afternic/Godaddy account status and made no mention of it.....

I got mixed up but the point is the same. A person can own two business and neither business has to own the other.

 

[NickB]

I got mixed up but the point is the same. A person can own two business and neither business has to own the other.

I don't waste my time with fools and I didn't give you those downvotes - will leave you to your own devices/delusions.....

GL - hope you sort the SAV issues out....

 

[Future Sensors]

@Sam1234 You also mentioned that the domains were not in your Sav account. Are they now?

 

[premkumar]

This happened to me twice and how i came to know about the issue, just check Sav.com transfer page their some domain failed but checking whois they are already transfered to sav.com. I did mailed them first time and i got the domains in to my account next day. Again it happened few days back for my new transfers and i will mail them today. Its a bug in their transfer system

 

[Sam1234]

have a lot of dot coms to transfer out of Epik -

was considering Sav - anybody we like better ?

Thank You - Cheers !

Porkbun

 

[LoveCatchyDomains]

have a lot of dot coms to transfer out of Epik -

was considering Sav - anybody we like better ?

Thank You - Cheers !

Namecheap did a great job with multiple transfers, and has respectable renewal prices. They do have the last day of their transfer sale today.
Their customer service is very fast and efficient. There are disadvantages, though.
Unlike some other registrars, they lack an upfront domain count for your portfolio. This is important, to spot immediately if some domain disappeared without your knowledge. They also have issues repetitively with not being able to have the list accurately alphabetized. For some reason, their database seems to have a problem still with that, despite pointing it out to customer support. Also, they do not have a tabular way of checking, at a glance, the current nameservers for each domain.
Truthfully, if given even a slightly higher transfer price, I'd prefer a registrar with at least those amenities. Also, I'd seriously consider Dynadot, not from personal experience but realizing that they appear to be part of the MLS premium for Sedo and have decent prices. But clearly other folks have quite a bit more experience with different registrars, and can chime in.

Good luck with the transfers.

 

[Nick R]

Sounds like it really would be helpful to at least have a message on the portfolio stating then that the transfer is pending further processing. Transfers can be confusing, given sometimes the slow response from the other registrar. Having clearer messaging for the updates might really help alleviate anxiety and save customer support time.

We are hoping that the transfer delays will be fully resolved in about 2 weeks!

 

[LoveCatchyDomains]

We are hoping that the transfer delays will be fully resolved in about 2 weeks!

Will you be able to announce that here on NamePros? Admittedly, I do like your prices, and do see that you have some loyal customers. This one problem has dissuaded me from considering transfers to your platform, but I would definitely consider it after the underlying problem has the permanent fix.

 

[JKE]

This is normal if you are using SAV.com, it is known that domain transfers are the slowest of all registrars. Just as there is no automatic transfer system, all domain transfers are manually added to user accounts after the domain name arrives at SAV.com.



If you are using a non-cached whois system like lookup.icann.org, the whois records should be correct. I've used SAV.com before and I know this very well. The domain arrives at SAV.com, but it takes longer to reach the user account.



So far, I have not experienced a domain name lost due to the delay. However, I would say this is still disadvantageous and unsatisfactory. If this delay is unacceptable to you, you should stop using SAV.com as I do.

 

[Reallybigidea.com]

I've haven't used Sav marketplace in a while but earlier this year I auctioned domains registered at Namecheap there. I don't know if buy now listings of domains from other registrars are allowed though, never tried those. I don't see any reason why they wouldn't be. Have you tried it?

EDIT - I just checked and it does seem like they allow domains from other registrars on their marketplace, both auction and BIN listings.

https://www.sav.com/domains/sell

Interestingly can i use marketplace funds /balance for new domain registrations at Sav without withdrawal to PayPal or bank?

@Sav.com need some help regarding marketplace account balance.

 

[ET76]

I experienced this same issue of Missing domains in May 2022. The domain sold on Afternic for $2988 so I went to my Sav's account to get the Authorization Code but I was surprised not to find the domain there.
I went to my email to see if I truly bought the domain, and I saw the receipt. I chatted them up, and they restored the domain back to my account within 48 hours.
I took conscious effort to audit my domains on SAV and I discovered that some of my domains are missing again. I sent them a mail and they fixed it.
Sincerely, I think SAV should up their game and be more accountable. Some of us have large portfolio that we may not notice a missing domain easily.
I would not have noticed that my domain was missing if it didn't sell.

This is terrible, did you buy on SAV or transfer it to SAV before it was sold?

 

[alcy]

ever heard of support ticket? they fixed this issue for me like 10 times but yea shame on em it keeps happening

 

[Nick R]

Interestingly can i use marketplace funds /balance for new domain registrations at Sav without withdrawal to PayPal or bank?

@Sav.com need some help regarding marketplace account balance.

DM me the details - we're happy to help.

 

[Reallybigidea.com]

DM me the details - we're happy to help.

Pm. Sent

 

[Sam1234]

Not sure. Let's see if the pros weigh in here. So you didn't have them at Afternic before the transfer? If not, definitely sounds curious.

Someone else might have. I see these domains on Afternic. I'm calling Afternic but it seems like Sav/Afternic are the same entity so I expect the same BS Sav gives me when I try to get help.

 

[Daniel Owens]

Sad to hear that my friend. Names can't disappear though. They will show up shortly in sav or back from where you transferred.

Sorry to hear it my friend. Names can't vanish though. They will show up shortly in sac or back from where you transferred.

 

[LoveCatchyDomains]

This happened to me twice and how i came to know about the issue, just check Sav.com transfer page their some domain failed but checking whois they are already transfered to sav.com. I did mailed them first time and i got the domains in to my account next day. Again it happened few days back for my new transfers and i will mail them today. Its a bug in their transfer system

Confusing process there at Sav. Hopefully they can provide you not only an update for your own domains, but also a statement that this ongoing technical problem has been permanently fixed. Thanks for sharing your frustrations, and please keep us updated.

 

[twiki]

Got this issue to with just one of many domains transferred to Sav.

It fixed by itself within 24 hours.

Edit: must be a queue thing, technical issues / delays.

 

[Sam1234]

I experienced this same issue of Missing domains in May 2022. The domain sold on Afternic for $2988 so I went to my Sav's account to get the Authorization Code but I was surprised not to find the domain there.
I went to my email to see if I truly bought the domain, and I saw the receipt. I chatted them up, and they restored the domain back to my account within 48 hours.
I took conscious effort to audit my domains on SAV and I discovered that some of my domains are missing again. I sent them a mail and they fixed it.
Sincerely, I think SAV should up their game and be more accountable. Some of us have large portfolio that we may not notice a missing domain easily.
I would not have noticed that my domain was missing if it didn't sell.

Wow I can't believe something like that has been going on so long.

 

[otismo]

have a lot of dot coms to transfer out of Epik -

was considering Sav - anybody we like better ?

Thank You - Cheers !

 

[LoveCatchyDomains]

Hello All. It sounds like our support team was able to get this handled as soon as they came in on Monday! We are experiencing a delay of up to a few days with a small number of transfers but manually look at this each weekday morning and add them to the user's account while we get the root cause resolved.

Sounds like it really would be helpful to at least have a message on the portfolio stating then that the transfer is pending further processing. Transfers can be confusing, given sometimes the slow response from the other registrar. Having clearer messaging for the updates might really help alleviate anxiety and save customer support time.

 

[LoveCatchyDomains]

I will try to remember and will be happy to share on here when it's live. If I forget, feel free to DM me anytime.

Well, you can post it here and/or on the official Sav Thread.

 

[Reallybigidea.com]

Currently i have no domains with Sav registrar because consolidated with another one. but my experience with Sav was ok. This registrar is reliable and friendly fast support guys.

@Sav.com I would like to add on Sav marketplace domains registered elsewhere.

 

[Igor Mironyuk]

Does this mean Sav is now selling my domains on Afternic?

Not, often when I transferred domains to my accounts (not only Sav), on the domains were nameservers and landing page from previous owner. Just change nameservers.