Poor Move by CatchService.com

[Fadi H]

Hello everyone,

I've been using a domain drop-catching service named CatchService.com for about six months and would like to share with you my experience using it.

Regarding the service itself, I think it was fine, I've had some success catching some good looking .com domains, Pricing was also reasonable.

All the past months were fine and whenever i face any sort of issue i reach out to the owner privately as he's a respected member of this amazing community. ( @Riz M. ) Until today, He managed to catch two domains for me and during checkout i learned that PayPal is no more an option to pay so i reached out and asked about that matter.

He confirmed that PayPal is no more an option and he only have two other options which I'm not so comfortable with, So i said fine, I will think it over and let him know where I'm at.

Surprisingly he was like, Think it over? Are you going to do board meeting for $36? ( Price of the current orders ) Which I'm not quite getting this line, Are you saying like you've reached a certain level of success that $36 is no longer a number for you? And the whole thing was about the payment method for the current orders and any potential future orders so i don't even understand why you said this. He followed up with : Anyways I'm just cancelling your orders and please do not place anymore orders. Before even i respond he went ahead and deleted my account from the site.

Poor move sir and so unprofessional. Nothing personal and I'm taking this public because you're a business, And this is my feedback for it.

 

[EmpireNames.com]

I hope you got the moral of the story and will do better with your customers in the future.

All the best with your business.

yes moral of stoey call black sheeps in namepros and win ...

 

[Fadi H]

yes moral of stoey call black sheeps in namepros and win ...

Edit :

Admitting a mistake doesn't make you lose credibility but gain it.

You messed up and you're obviously not sorry. Nobody can help you if you don't help yourself.

 

[Sinbad]

I have been using CatchService.com for a while and never had an issue before.
Yes they removed PayPal so what ?

@Riz M. is offering a service which no one ever did before at this price. Maybe that's why everyone attacking him.

He is always helpful and going to bring PayPal back if possible.

 

[Fadi H]

I have been using CatchService.com for a while and never had an issue before.
Yes they removed PayPal so what ?

@Riz M. is offering a service which no one ever did before at this price. Maybe that's why everyone attacking him.

He is always helpful and going to bring PayPal back if possible.

So your account is at risk of getting closed, Just say you gonna think about something.

 

[karmaco]

Thanks for sharing your personal experience.

Like you and many others have witnessed, the way this guy (CatchService owner) talks show how professional and mature he handles the business.

Coming back to the point, let me share something which I believe many are already aware but still I wanted to say. DropCatch gives you 5 days time to make the pending payment. SnapNames give you more than a week time. NameJet gives you 7 days time. GoDaddy gives you 2 days time. This may be extended per request, your account status ,etc. Considering the fact you'll mention that you no longer can pay via one payment method but thinking about the other way and none of them will ban/suspend/delete your account for this reason.

DropCatch charges my payment method on file exactly twelve hours after I win if I don’t pay it manually myself before that. Rules must be different for bigger purchases?

About the topic, I find this whole thread unsavory and the piling on and trolling says more about the people doing it than about Riz. Cancel culture making its way to NP.

I have had positive experiences with Riz and CatchService and that’s good enough for me.

 

[Fadi H]

I have had positive experiences with Riz and CatchService and that’s good enough for me.

I also had one, But it came to an end.

 

[karmaco]

I also had one, But it came to an end.

To be frank with you, the PayPal option appeared to be removed or discouraged many months ago on CatchService. Did you not order for awhile?

Either way, a public shaming over something so minor is getting to be a regular occurrence here and it’s a disturbing trend where accusations are thrown around with zero proof.

Not talking about you—but all the garbage posted after that. People should have to prove accusations they make on a public forum.

 

[AbdulBasit.com]

DropCatch charges my payment method on file exactly twelve hours after I win if I don’t pay it manually myself before that. Rules must be different for bigger purchases?

About the topic, I find this whole thread unsavory and the piling on and trolling says more about the people doing it than about Riz. Cancel culture making its way to NP.

I have had positive experiences with Riz and CatchService and that’s good enough for me.

As far as I remember, DropCatch has never charged my account automatically and I'm always manually paying them via the method I want to. I'm not sure if they've set any different rules for different clients.

 

[Fadi H]

To be frank with you, the PayPal option appeared to be removed or discouraged many months ago on CatchService. Did you not order for awhile?

Yes, My last successful order before this mess was on Oct 9, 2020. Since then i didn't order or at least "WON" any domain until recently i started ordering again.

People should have to prove accusations they make on a public forum.

I didn't like it to go that way too, But he's also not helping himself here. I tried to end it the most smooth way and he's not. You can easily see that by going over the posts.

 

[Dave Vima]

@Riz M. Is a legit honorable guy, since I met him online we have dealt before with no problems. So I can not say anything wrong but the opposite. CatchService is a service, I have used it before, and it has worked fine.

 

[Fadi H]

@Riz M. Is a legit honorable guy, since I met him online we have dealt before with no problems. So I can not say anything wrong but the opposite. CatchService is a service, I have used it before, and it has worked fine.

I'd never have said the opposite before what happened. There's no smoke without fire.

 

[GoWeb]

okay i admit my mistake and lets close this here..
Be happy and peace.
Thanks

The ONLY point being stressed by most members here is that you CAN NOT AFFORD TO BE RUDE to people as a business owner. BUSINESS means STAYING POLITE even if a customer is aggrieved and turns rude. Your STAYING POLITE and HUMBLE would be valued more than your capability to mint some money. Don't let success go to your head. Just my 2 cents.

 

[boker]

DropCatch charges my payment method on file exactly twelve hours after I win if I don’t pay it manually myself before that. Rules must be different for bigger purchases?

About the topic, I find this whole thread unsavory and the piling on and trolling says more about the people doing it than about Riz. Cancel culture making its way to NP.

I have had positive experiences with Riz and CatchService and that’s good enough for me.

@karmaco we have agreed many times before, but looks that this time we don't see it the same way. You can call it trolling or whatever you want, but the fact is the same. Now try to remember the brandroot ownner, probably you have catched it when you have started here, he was acting something like the same, but never in this manner. For a owner of a service,he acts and talks arrogant, dismissive, aggressive and with lack of respect for everybody. Now try to imagine using exactly the same attitude by Reza from dan, Margot from BB and so on and you feel different. No matter how good is a service, if the owner act and treats people like sh*t, the service will die eventually. I can't never understand this concept, if I'm treated right, doesn't matter how others are treated. I don't have anything with Riz, we talked two times before on other threads, we are from different continents, but the way he acts and talks will never be acceptable for me. If he would have been the owner of Dan,SH and others and I was using them, I would have started moving my names from there, just because I can't stand this kind of peoples. We have a saying in our country: 'A wolf can change his coat, but not his habits'( or something like this)...that means that we will see this kind of behavior in the future, a guy can't change his character over night and I will be there to remember you that you didn't see it as a problem in the past.

 

[Avijit Roy]

I have used catchservice.com extensively and dealt with Riz before , he was always helpful and he went extra mile to help.

I was part of EmpireNames whatsApp group, He shared his details more than he needed to, I never seen him reacting aggressively in the group.

I read the whole thread, I understand he felt attacked and frustrated by all the criticism here .

I will use catchservice.com in future not because all the criticism here, but i have personal experience of good service.


I also feel for OP, he must have felt bad service by CatchService, I think Riz should have handled the situation with empathy and professionally here.

As said "Anger is like hot Coal, longer you hold, the more you get hurt,"

I have seen few of the people in the thread like Abdul Vai , and Manmeet vai whom i respect a lot, I am indebted to Abdul vai for his blog and Manmeet vai for his DomainX WP group(which I was a member earlier).

It reallly sad to see some of the people I really admire throwing Mud at each other.

.

 

[Rahul Sinha]

@Riz M. Is my good friends and we did couple of trades as well . I know he is very professional and honest , closely following this thread I see two issues .

Misunderstanding between OP and Riz and as per my view it should have been handled in a bit polite way , but again mistakes happen to everyone and must be sorted out between both parties .
(PS: I am not a catchservice or rooted user)

Second is the way many people are trying to make Riz down doesn't look professional as well. Few people have jumped in this thread not to help both parties, just with revenge intensions as if they were waiting for such opportunity to Spoil Riz's image .

PS : I am also in that WhatsApp group which few people are targeting just because they were kicked out due to unethical practises ) .

 

[boker]

@Riz M. Is my good friends and we did couple of trades as well . I know he is very professional and honest , closely following this thread I see two issues .

Misunderstanding between OP and Riz and as per my view it should have been handled in a bit polite way , but again mistakes happen to everyone and must be sorted out between both parties .
(PS: I am not a catchservice or rooted user)

Second is the way many people are trying to make Riz down doesn't look professional as well. Few people have jumped in this thread not to help both parties, just with revenge intensions as if they were waiting for such opportunity to Spoil Riz's image .

PS : I am also in that WhatsApp group which few people are targeting just because they were kicked out due to unethical practises ) .

'Be positive and be truthful'...your saying, now go back and read again the answers Riz gived and think about it. I don't know about any whatsapp group and most of us here don't have anything to do with it. This behavior it's not acceptable in Europe and I can bet it's not acceptable in US as well, if in Asia people don't have any issue with this, than you can't do to much. 'Be truthful' you say, but because you are his friend, you can't see any issue when he acts aggressive and rude, that's the way to go.

 

[Rahul Sinha]

'Be positive and be truthful'...your saying, now go back and read again the answers Riz gived and think about it. I don't know about any whatsapp group and most of us here don't have anything to do with it. This behavior it's not acceptable in Europe and I can bet it's not acceptable in US as well, if in Asia people don't have any issue with this, than you can't do to much. 'Be truthful' you say, but because you are his friend, you can't see any issue when he acts aggressive and rude, that's the way to go.

Well you don't need to think about Asia culture, again I am not going more here as you already shown your rudeness in your answer . Being honest doesn't require your certificate any ways .

Yes I am Riz's friend , doesn't mean I need your certificate for this . Riz would have handled it in polite way I already mentioned it but again this doesn't give right to everyone to just make him down , this thread is not about a scam or fraud, it's about the service which would have been done in polite way , and you people are targeting him intentionally .

 

[boker]

Well you don't need to think about Asia culture, again I am not going more here as you already shown your rudeness in your answer . Being honest doesn't require your certificate any ways .

Yes I am Riz's friend , doesn't mean I need your certificate for this . Riz would have handled it in polite way I already mentioned it but again this doesn't give right to everyone to just make him down , this thread is not about a scam or fraud, it's about the service which would have been done in polite way , and you people are targeting him intentionally .

Yes, that says a lot about yourself, taking side of the one who acts aggressive and rude, just because you make some extra money. My rudeness because debating what's correct and what's not and which culture allows it or not? Do you hear what you are saying? To take him down? He did that to himself, there were tons of other members here who were attacked way worse than him, but they didn't acted like him. MK from BB was attacked for months( right or wrong, doesn't matter) and he never replied in this manner. Rob from epik was attacked ten times more and he makes 100 times more money, but he still didn't replied rude and aggressive like him and I could go on and on.This is just showing what people will accept to do because they made some extra money because of him. You should change your saying or at least you should act accordingly.

 

[Rahul Sinha]

Yes, that says a lot about yourself, taking side of the one who acts aggressive and rude, just because you make some extra money. My rudeness because debating what's correct and what's not and which culture allows it or not? Do you hear what you are saying? To take him down? He did that to himself, there were tons of other members here who were attacked way worse than him, but they didn't acted like him. MK from BB was attacked for months( right or wrong, doesn't matter) and he never replied in this manner. Rob from epik was attacked ten times more and he makes 100 times more money, but he still didn't replied rude and aggressive like him and I could go on and on.This is just showing what people will accept to do because they made some extra money because of him. You should change your saying or at least you should act accordingly.

I know you guys are just here for some hidden intension . But now my last reply , I have mentioned already that he should have handled it politely. It's his wish what he decides , may go positive or negative for him by the way he will handle it . What else ? Should I go to lawyer ? To cops ? Put him behind bars ?

what you are expecting ? Doesn't you yourself have too much of attitude ? Isn't it the thing you guys are doing to him ? I am friend ok, I am making money ok, but this is the you rate guys here in feedback as well ? Buy earning here, doing trades and leaving feedback ? Isn't ? You make friends with progressional traders and you report unprofessional one's right ? I did business with Riz , I learnt a lot from him and mutually we gained trust . Don't you gain the trust same way ? Or just by spoiling someone for nothing major ?

 

[alop]

ShotOut Biggie as always ...anyways impatience is always a struggle .. @Riz M. lost his grip but no reason to turn it into a Kim Kardashian show