NameSilo

Penalized for Due Diligence

Located in Legal Discussion started by LanesDomains, Apr 25, 2018.

Replies:
42
Views:
1,675

  1. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    I just got a 7 day suspension of my account at flippa under the claim of "backing out of a sale" that I didn't back out of. The terms agreed on in negotiations were clear that I would not make payment until the seller made it possible for me to verify ownership. The whois records are blank other than email. I want to have an address or phone number to call at minimum.
    They suspended my account, issued a refund for commission and gave the seller free relisting for the site in question.
    Ownership of any domain is the most important thing in my opinion to verify. Anyone could be listed as the email contact, how can a company say that you are responsible and expected to perform your own due diligence and turn around and chastise you for doing it?
    So, until they get back to me on my appeal, I'm off flippa. When I get back on I'm probably paying everyone up and closing my account there.
    This is one of the most ridiculous reasons I've heard for account restrictions. What say you?
    Here's a screenshot of the whois and suspension Screenshot-2018-4-24 Activity Overview Flippa.png Screenshot_20180424-123539.png Screenshot_20180424-123539.png
     
    Last edited: Apr 25, 2018
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. alwaysforGod

    alwaysforGod Peace and Love for All - Professor Domain

    Posts:
    254
    Likes Received:
    184
    Flippa is annoying at best, and has 0 customer service capabilities. I recommend not using it at all and supporting an auction/sales site that has more respect for those who keep it afloat.
     
  3. creataweb

    creataweb Top Member VIP ★★★★★★★★★★

    Posts:
    5,020
    Likes Received:
    5,714
  4. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    I have never seen a company contradict themselves so much. I would hate to live in the minds of the Customer Service team there.
     
  5. alwaysforGod

    alwaysforGod Peace and Love for All - Professor Domain

    Posts:
    254
    Likes Received:
    184
    A great example of what happens when you let arbitrary greed and a lack of business sense be your primary guide, because when you get into a leading position it may appear to work for a while but when you run out of customers (which people have trouble keeping even when they are great companies) you will also find out how quickly you run out of business.
     
  6. DNWon

    DNWon eCommerce Branding Specialist VIP

    Posts:
    1,785
    Likes Received:
    6,212
    Wouldn't this transaction be completed using Flippa Escrow? If so, why wouldn't you honor your agreement? It sounds like there is more to this story than meets the eye?
    @FlippaDomains
     
  7. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    I am happy to honor my side of the agreement... The sale was made in post auction negotiations.. I had stated in the terms of the negotiations pre sale, that I would complete the transaction AFTER the seller had the whois records updated to be visible. I have never said that I was not going to complete the transaction. I fully intend to provided the seller have the records updated to be visible. That was the terms agreed upon in negotiations
    I am being told that I backed out, I NEVER BACKED OUT..... I never made the statement that I was not going to complete the transaction... I have stated multiple times that I will complete the transaction AFTER the seller updates the records....
     
  8. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    @DNWon Yes, Flippa Escrow would be used. But, if I put the money in escrow, the domain is transferred to me and seller gets paid after a week the seller has the money and then we find out that I paid the I.T. guy for the domain and he had no right to sell it. Guess who would lose the domain and the money...
     
    Last edited: Apr 25, 2018
  9. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    This is verbatim the email that I got back about my appeal a couple of hours ago... I still have absolutely no clue when I backed out of anything or didn't honor my side of the agreement... I am still honoring my side, I will still buy the domain AFTER the seller makes the WHOIS record visible or updates it to show something. I will not deposit any money UNTIL the seller has done that, but I will be more than happy to send the money AFTER the seller completes his side of the agreement made during negotiations.



    Hi,
    When you placed your initial bids you went through steps where you acknowledged you had done due diligence, were aware of what was being sold and would honor those bids.

    Your account was then suspended due to you backing out of your binding bids and the binding sale.

    To list any goods on Flippa including domains the seller has to prove they are the owner and in control of the domain. Our pre listing verification methods can only be carried out by the owner of the domain/websites etc.

    As per Flippa materials we advise to perform due diligence prior to placing bids as they are binding as per our ToS that you accept when placing those bids.

    As such you backed out of a binding sale having acknowledged your bids and that you had done due diligence in breach of our rules and polices and were suspended due to this.
    The suspension will last 7 days and you may contact us at that time to have it lifted and be allowed to continue.

    Kind Regards,
    Josh W
    Flippa Marketplace Integrity
     
  10. alwaysforGod

    alwaysforGod Peace and Love for All - Professor Domain

    Posts:
    254
    Likes Received:
    184
    Seems very clear (assuming you made it clear you wanted to ensure it was the owner of the domain and not someone else, like an I.T. guy) that they simply do not understand your concern and consider themselves premier enough to declare your statements invalid and attempt to force a sale before comfort is achieved by both parties.

    Money-hungry, I think, would be the term. Flippa demonstrated clearly and beyond a doubt to me that they are out only for a profit, and do not abide by legitimate auction practices or implement proper customer service.

    But I mean hey, it's only been hours since they were tagged and do not seem to have responded, but this is just NamePros, and what would a domain auction site need with staying updated at the primary domain forums, right? Lol, give me a break @Flippa
     
  11. wwwweb

    wwwweb Top Member VIP

    Posts:
    8,089
    Likes Received:
    6,147
    You have to ask questions before you bid, or agree to a deal, not after, by witholding funds.

    I see this to often, even with end users, ask your questions first, then make your offer, or purchase.
     
    Last edited: Apr 25, 2018
  12. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    this text file is up to date current communication I have
     

    Attached Files:

  13. wwwweb

    wwwweb Top Member VIP

    Posts:
    8,089
    Likes Received:
    6,147

    I am not a Flippa fanboy, but I think they made the right call to protect the integrity of their platform. By not paying, you are not honoring your purchase that you agreed to. Even though you can twist it anyway you want, when you click purchase, you agree to their TOS, and accept the deal where is, as is.
     
  14. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    I did, and in pre sale negotiation I stated that I would send payment AFTER the records were updated...
     
  15. wwwweb

    wwwweb Top Member VIP

    Posts:
    8,089
    Likes Received:
    6,147
    Your not being honest, Flippa would not be able to penalize you if you had not already agreed to a sale, you should have asked for documents, before accepting a deal, or making an offer of purchase. You engaged based on their TOS, and accepted, doesn't work like that.
     
  16. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    1. I do not appreciate being called dishonest, that is uncalled for. You do not know me.
    2. As I have laid out the entire email history in the text file above, I believe that is as honest as it can get.
     
  17. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    and the newest one

    Screenshot-2018-4-24 Flippa Help Center.png
     
  18. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    How do they cancel a sale that they weren't a party to? ToS states that
    Screenshot-2018-4-24 Flippa Terms and Conditions Flippa(3).png
     
  19. alwaysforGod

    alwaysforGod Peace and Love for All - Professor Domain

    Posts:
    254
    Likes Received:
    184
    Do not be mistaken and assume that a company will behave or act properly simply because they've been around a while, they very well could ignore and penalize the wrong person simply for desire to gain their cut from a sale, and Flippa has used this and other shady tactics just from what I've seen.
     
  20. alwaysforGod

    alwaysforGod Peace and Love for All - Professor Domain

    Posts:
    254
    Likes Received:
    184
    "Flippa do not guarantee" XD
    Is flippa an oldschool car salesman from off the block?
     
  21. 1Darko

    1Darko Active Member VIP

    Posts:
    3,978
    Likes Received:
    5,298
    I'm not the biggest fan of Flippa but in this case they made the right decision, imo. Before you can list any domain at the marketplace Flippa is checking the ownership. You should have made your due dilligence before bidding or negotiating!
     
  22. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    I am definitely not a fan now, I really was.. I have bought Several domains from there since this particular sale took place... the final thing in negotiations was that I would pay after the whois was updated, as I have said... Where I screwed up is I should not have allowed it to go into the sales completion area until after the seller updated the records. It is being made to look like I have added additional terms, when in fact the terms were agreed upon before the sale but as the last step when I submitted the counter offer.. That is where I screwed up... I shouldn't have submitted the counter offer. I should have made him submit the offer back to me...
     
  23. LanesDomains

    LanesDomains Established Member

    Posts:
    250
    Likes Received:
    48
    Screenshot-2018-4-25 Flippa Help Center.png

    just as full disclosure here is the email on that topic
     
  24. xynames

    xynames XYNames.com PRO VIP

    Posts:
    2,129
    Likes Received:
    3,212
    I sell a lot of goods tangible and intangible via online auctions and it always amazes me the questions winning bidders ask when the only duty left for them to perform is to PAY.
     
  25. BrandMart

    BrandMart DomainBugle.com VIP

    Posts:
    1,623
    Likes Received:
    1,480

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!

Share This Page

Lysted
  1. NamePros uses cookies and similar technologies. By using this site, you are agreeing to our privacy policy, terms, and use of cookies.
    Dismiss Notice
Loading...