security New Escrow.com Account Verification Process

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Jackson Elsegood

Escrow.comVIP Member
During December Escrow.com launched a new platform to securely receive and verify customer ID documents at Escrow.com/verify. Since opening the new platform we've had hundreds of our customers, including our top buyers, sellers and brokers verify their accounts and provide feedback on how we can make the process faster and easier.


To combat the funding of terrorism and money laundering activities, US Federal law requires all financial institutions (including escrow companies) to obtain, verify and record information that identifies each person who opens an account. This requirement is present in many pieces of legislation, but the strongest requirement comes from FinCEN and the US PATRIOT Act, section 326. You can find more information about the US PATRIOT Act and it's requirements on the US FinCEN site.

Collecting and holding information is securely is vital and absolutely top of mind. Our security safeguards include but are not limited to:

Documents submitted via the Account Verification portal are encrypted at all times during both transmission and storage. This is also the reason that we will never request or accept verification documents via email.

Access Control
Access to your documents is tightly restricted to a dedicated customer verification team, who's access is logged and monitored. Other staff members are able to see that your account has been verified but do not have access to view or access documents that you have submitted.

Network and Physical Security
As you would expect, our systems are defended by firewalls, intrusion detection systems and virus scanning tools to protect against bad actors and viruses accessing our systems. We also protect our physical locations against unauthorised access using alarms, cameras and guards.

Destroying data when no longer required

Where practical, we keep information only for as long as required, to meet legal requirements and our account verification needs.

Account verification can be completed at any time by going to www.escrow.com/verify and is only required to be performed once per account, as either an individual or as a company. If you have any feedback to share on how we can make this process easier to complete please send it to me directly via PM or via [email protected]

Jackson Elsegood
General Manager, Escrow.com
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