Network Solutions nightmare...

[missylis]

Hello!

I would really appreciate any thoughts and advice on the following quandary.

I registered a domain 27 years ago with Network Solutions. My company at the time was the registrant of record, I was listed as administrator and the technical contact was a friend who was assisting me set up my website.

The domain was in use for about 15 years. I’ve been paying the yearly registration ever since as I figured I’d eventually want to sell it.

Now that I do, there’s a problem. The registrant details have changed - I am now the tech contact and the registrant is listed as the email address of my aforementioned friend.

This is very mysterious. He has never accessed the account and I definitely didn’t make the change. I’ve accessed WHOIS history and there is a definitive change.

My friend doesn’t have access to his email account from 27 years ago and the only records I have from my company at the time are really old.

As I’m now merely the tech contact, I am unable to update the registrant information or authorize a transfer.

I’ve chatted with Network Solutions and they are insisting I produce company documents that are current or get access to the email that’s listed, both of which are impossible.

Has this happened to anyone else?

 

[enterscope]

His email address with my old company name.

As a tech contact, you might be able to create the original email address to receive emails again. Or create a forwarding address.

 

[carob]

His email address with my old company name.

You might want to look at this other thread about who owns the assets of dissolved companies: https://www.namepros.com/threads/who-owns-a-domain-registered-to-a-dissolved-us-corporation.1343904/

If you have access to the Netsol account why can you not simply change the registrant details?

If you can access the account but can't change details, does that mean that Netsol accounts grant varying levels of privilege and your is a secondary account with limited privileges? If so, who has the primary Netsol account containing your domain with full privileges to edit its details?

 

[biggie]

it's a good thing that they aren't just going to hand over the domain to another party with limited documentation.

There is a process to deal with this type of thing. It might be slow and tedious, but that is part of the security process.

Hi

excellent point Brad!

as anyone can claim they are this or that, in attempt to social engineer a premium domain from a netsol account.
then next thing you know, here comes the legit owner saying somebody stole their name. and we all played a part in assisting with that theft.

not saying this is the case with Op, but just saying....

imo....

 

[missylis]

Hi

that was my first thought as well.

having access to the account is key to administering it.

still, did you ever receive any "renewal notices" from netsol and if so, what email did they use to inform you?

if you can access the account, then create a new account with your profile info and see if you can "push" the domain to that one.

imo...

They send renewal reminders to my current email address.

You might want to look at this other thread about who owns the assets of dissolved companies: https://www.namepros.com/threads/who-owns-a-domain-registered-to-a-dissolved-us-corporation.1343904/

If you have access to the Netsol account why can you not simply change the registrant details?

If you can access the account but can't change details, does that mean that Netsol accounts grant varying levels of privilege and your is a secondary account with limited privileges? If so, who has the primary Netsol account containing your domain with full privileges to edit its details?

Yes, this is essentially what's happening. I only have certain privileges.

 

[missylis]

Hi

excellent point Brad!

as anyone can claim they are this or that, in attempt to social engineer a premium domain from a netsol account.
then next thing you know, here comes the legit owner saying somebody stole their name. and we all played a part in assisting with that theft.

not saying this is the case with Op, but just saying....

imo....

Totally agree. I know of several people who would very much like this domain, so I'm glad to know how difficult it would be to underhandedly acquire it. That said, I really hope I am able to prove I'm the legitimate owner.

 

[missylis]

As a tech contact, you might be able to create the original email address to receive emails again. Or create a forwarding address.

I hadn't thought of this...

 

[missylis]

Network Solutions has become a terrible registrar over time.

However, Network Solutions was the first commercial domain registrar. They hold many of the oldest, highest value domains.

While this might be a pain in the butt, it's a good thing that they aren't just going to hand over the domain to another party with limited documentation.

There is a process to deal with this type of thing. It might be slow and tedious, but that is part of the security process.

Brad

I do think it will come down to me being able to prove that I owned the company that is listed as the registrant. It occurs to me that at the time the website was published in a few books and featured in a magazine with an interview with me. I'm gathering this stuff and looking for old company records, bank statements etc.

 

[carob]

I do think it will come down to me being able to prove that I owned the company that is listed as the registrant. It occurs to me that at the time the website was published in a few books and featured in a magazine with an interview with me. I'm gathering this stuff and looking for old company records, bank statements etc.

Not sure if this will help, but you can reference many archived versions of the website at archive.org.

 

[Beth D]

Hello!

I would really appreciate any thoughts and advice on the following quandary.

I registered a domain 27 years ago with Network Solutions. My company at the time was the registrant of record, I was listed as administrator and the technical contact was a friend who was assisting me set up my website.

The domain was in use for about 15 years. I’ve been paying the yearly registration ever since as I figured I’d eventually want to sell it.

Now that I do, there’s a problem. The registrant details have changed - I am now the tech contact and the registrant is listed as the email address of my aforementioned friend.

This is very mysterious. He has never accessed the account and I definitely didn’t make the change. I’ve accessed WHOIS history and there is a definitive change.

My friend doesn’t have access to his email account from 27 years ago and the only records I have from my company at the time are really old.

As I’m now merely the tech contact, I am unable to update the registrant information or authorize a transfer.

I’ve chatted with Network Solutions and they are insisting I produce company documents that are current or get access to the email that’s listed, both of which are impossible.

Has this happened to anyone else?

This hasn't happened but I've had them for 25+ years and the customer service sucks. At the beginning it was better. I would never recommend them to anyone. And now there are a lot of phishing emails with their ID looking very much real, but they won't answer emails or queries about them, or do anything about it. Generally unhappy with them.

 

[Beth D]

I do think it will come down to me being able to prove that I owned the company that is listed as the registrant. It occurs to me that at the time the website was published in a few books and featured in a magazine with an interview with me. I'm gathering this stuff and looking for old company records, bank statements etc.

well, it's a shame a longterm client must jump through so many hoops.

 

[mayhemalex]

Looks like I am screwed too.. last time I used NetSol was literally in 1999.

So I transferred a .tv across as they are very cheap $10.99 and foolishly had wrong whois information saved which I was going to fix.

However, my account was blocked as I wanted to take advantage of the savings before the price went back up and attempted to transfer approx $200 worth of domains.

Got an email saying the transaction would not be processed and when I tried to login it said my account was locked. What a nightmare getting past their AI sentry's to speak to support.. eventually lodged a ticket and just now:

hope this email finds you well.



After careful review, we regret to inform you that we are unable to unlock the account at this time. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may cause.



Please note that no further action is required on your part at this moment. Should there be any updates or changes to the status of the account, we will notify you promptly.



Thank you for your understanding and patience.

Anyway the only domain I have with them is a .tv that expires Feb 27.. hopefully my account is unlocked by then and I can transfer it out!

 

[johnn]

They changed the Company name to
NotWorkSolutions.com

 

[alop]

They changed the Company name to
NotWorkSolutions.com

fattiesolution available to register

 

[alop]

regardless i may of got carried away all 'contacts' change in a fast changing world

 

[activenets]

Hello!

I would really appreciate any thoughts and advice on the following quandary.

I registered a domain 27 years ago with Network Solutions. My company at the time was the registrant of record, I was listed as administrator and the technical contact was a friend who was assisting me set up my website.

The domain was in use for about 15 years. I’ve been paying the yearly registration ever since as I figured I’d eventually want to sell it.

Now that I do, there’s a problem. The registrant details have changed - I am now the tech contact and the registrant is listed as the email address of my aforementioned friend.

This is very mysterious. He has never accessed the account and I definitely didn’t make the change. I’ve accessed WHOIS history and there is a definitive change.

My friend doesn’t have access to his email account from 27 years ago and the only records I have from my company at the time are really old.

As I’m now merely the tech contact, I am unable to update the registrant information or authorize a transfer.

I’ve chatted with Network Solutions and they are insisting I produce company documents that are current or get access to the email that’s listed, both of which are impossible.

Has this happened to anyone else?

The worst part I found is that you cannot reach a person in their "specialized team" department. They just claim they only receive email, and they are horrible about responding!! We transferred our customer's business domain and email on a Thursday, but it wouldn't allow us to create an email account in the Professional email account we purchased. We were told the problem was "escalated" to a "specialized team" that would fix the problem within 24-48 hours. We received no updates all weekend, and multiple support chats and calls only told us it was "being worked on." After 67 hours on Monday, we received an email from support claiming we had an email set up in the wrong place, which was not true. 72 hours later, the email still doesn't work, and no one will do anything about it. $700 for hosting support and 2 email boxes with 25 GB storage that cannot be used is unacceptable!