Need some advice
Hi everyone,
I am searching for someone who can help me with some advice on the case below.
A domain name wich was expiring on the 30 of October 2005, when I noticed that I have renewed this domain on the 8 of November 2005 through the website of one of the biggest registrar.
I have been billed for this and received a renewal order for this domain, suddenly I noticed that the domain was back in pending delete status so I called them to ask for an explanation on this matter and they say that my credit card is not being recognized as the correct number (strange because the money is already in their account).
Now when I called for the 3rd time they are saying that they are sorry but because the domain is in pending delete status they cannot undo this and they will refund the charges of the renewal.
On the question why it's not possible to undo it they state that the reason is that the domain is already been backordered by another company.
They could not tell me what happened with the normal 45 days deletion period and the normal 30 days RGP.
What can I do to undo their failure?? I have a signed statement from my credit card company that there is never been asked for a refund and that my credit card was alright, they say that if the credit card was not alright
this company could not have been paid for this order, and the company in question has never refund the money.
Is there someone who can help me (paid) writing a letter to their legal department for correcting their mistake or give me some good advice?
Martin Zoet
Hi everyone,
I am searching for someone who can help me with some advice on the case below.
A domain name wich was expiring on the 30 of October 2005, when I noticed that I have renewed this domain on the 8 of November 2005 through the website of one of the biggest registrar.
I have been billed for this and received a renewal order for this domain, suddenly I noticed that the domain was back in pending delete status so I called them to ask for an explanation on this matter and they say that my credit card is not being recognized as the correct number (strange because the money is already in their account).
Now when I called for the 3rd time they are saying that they are sorry but because the domain is in pending delete status they cannot undo this and they will refund the charges of the renewal.
On the question why it's not possible to undo it they state that the reason is that the domain is already been backordered by another company.
They could not tell me what happened with the normal 45 days deletion period and the normal 30 days RGP.
What can I do to undo their failure?? I have a signed statement from my credit card company that there is never been asked for a refund and that my credit card was alright, they say that if the credit card was not alright
this company could not have been paid for this order, and the company in question has never refund the money.
Is there someone who can help me (paid) writing a letter to their legal department for correcting their mistake or give me some good advice?
Martin Zoet
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