- Impact
- 26
Argh,
Just got of the MSN IM with Gayle, of NeNet (Nebraska Networks). Well, in all, it ended up in them stating that myself using 3GB of bandwidth was super high and because of that my server has been online with absolutely no downtime whatsoever.
The main thing, I bought a server is June and paid for a month in advance. The server was online for about 5 days and then which began experiencing technical problems, in which Nenet did not resolve, they were never around for the month pretty much. I ask for a partial refund of 40%, $40, in which they aren't very understanding about.
Some parts of the conversation:
Gayle: what admin tool are you using?
Me: Directadmin
Gayle: how do we access it?
Me: http://216.81.**.*:2222/
They are a server company, shouldn't they know this?
Gayle: sorry, we do not issue refunds unless the server is offline or we are notified, neither of which has been the case
The server has been offline at times, they are refusing to understand this.
Gayle: where did you move your sites
Me: I transferred them to a friends hosting businesxs
Gayle: is that friend neomedia
Me: No
Gayle: or simon
The fact that they are asking these sort of questions, when a different matter is in place, ....
Gayle: for the last 20 days, your IP was the 3rd ranked highest user of bandwidth out of 20 some servers, neomedia was 2nd but never bothered to pay
Me: I used 3 GB of bandwidth out of my 1000GB allotment, how is that high?
Gayle: it's not high, but most people use about 1% or less, it just proves usage
If 3 GB of bandwidth is 5% on there logs, most users of servers are using less than 800MB of bandwidth? I find that hard to believe...
Gayle: Ok, I am done argueing with you. You received services regardless of how much you used them. I have the logs to prove uptime. Paypal will issue a chargeback for goods only. I had the same deal with neomedia... Go ahead and file a complaint. I will email the logs to paypal and they will refuse the claim. I will not argue with you about this.
We weren't argueing
, he/she was telling me a false story...
The Final Bits:
Gayle: my company attorney is Welch Law Firm in Omaha, NE. please feel free to contact them if you need any information.... I am done playing games with you...
Me: I'm not playing games, I am trying to get the issue resolved in an appropriate manner, in which you aren't understanding.
Gayle: well, that is fine.... please use email from now on in communicating with me.. I am done with this..
Gayle: bye
Joe sends me the following log file:
----------------------------------------------------
Top sending IP hosts in class /Outbound/HTTP
Top Talkers Time analyzed: 20 day(s), 09:40
DNS Name IP Address Usage
1 nn95.nenet.net 216.81.238.95 80%
classify
2 nen80.nenet.net 216.81.238.80 7%
classify
3 nn90.nenet.net 216.81.238.90 5%
classify
4 nn36.nenet.net 216.81.238.36 2%
The logs do NOT lie.
Joe
----------------------------------------------------
A whopping 5 % equaling 3 GB?!
Just got of the MSN IM with Gayle, of NeNet (Nebraska Networks). Well, in all, it ended up in them stating that myself using 3GB of bandwidth was super high and because of that my server has been online with absolutely no downtime whatsoever.
The main thing, I bought a server is June and paid for a month in advance. The server was online for about 5 days and then which began experiencing technical problems, in which Nenet did not resolve, they were never around for the month pretty much. I ask for a partial refund of 40%, $40, in which they aren't very understanding about.
Some parts of the conversation:
Gayle: what admin tool are you using?
Me: Directadmin
Gayle: how do we access it?
Me: http://216.81.**.*:2222/
They are a server company, shouldn't they know this?
Gayle: sorry, we do not issue refunds unless the server is offline or we are notified, neither of which has been the case
The server has been offline at times, they are refusing to understand this.
Gayle: where did you move your sites
Me: I transferred them to a friends hosting businesxs
Gayle: is that friend neomedia
Me: No
Gayle: or simon
The fact that they are asking these sort of questions, when a different matter is in place, ....
Gayle: for the last 20 days, your IP was the 3rd ranked highest user of bandwidth out of 20 some servers, neomedia was 2nd but never bothered to pay
Me: I used 3 GB of bandwidth out of my 1000GB allotment, how is that high?
Gayle: it's not high, but most people use about 1% or less, it just proves usage
If 3 GB of bandwidth is 5% on there logs, most users of servers are using less than 800MB of bandwidth? I find that hard to believe...
Gayle: Ok, I am done argueing with you. You received services regardless of how much you used them. I have the logs to prove uptime. Paypal will issue a chargeback for goods only. I had the same deal with neomedia... Go ahead and file a complaint. I will email the logs to paypal and they will refuse the claim. I will not argue with you about this.
We weren't argueing
, he/she was telling me a false story...The Final Bits:
Gayle: my company attorney is Welch Law Firm in Omaha, NE. please feel free to contact them if you need any information.... I am done playing games with you...
Me: I'm not playing games, I am trying to get the issue resolved in an appropriate manner, in which you aren't understanding.
Gayle: well, that is fine.... please use email from now on in communicating with me.. I am done with this..
Gayle: bye
Joe sends me the following log file:
----------------------------------------------------
Top sending IP hosts in class /Outbound/HTTP
Top Talkers Time analyzed: 20 day(s), 09:40
DNS Name IP Address Usage
1 nn95.nenet.net 216.81.238.95 80%
classify
2 nen80.nenet.net 216.81.238.80 7%
classify
3 nn90.nenet.net 216.81.238.90 5%
classify
4 nn36.nenet.net 216.81.238.36 2%
The logs do NOT lie.
Joe
----------------------------------------------------
A whopping 5 % equaling 3 GB?!
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