- Impact
- 2,483
I have been using Namesilo for years, and I was completely satisfied until today.
I just received one of the worst customer supports I 've ever had from a registrar...
The issue, that I would also like to address here, is that I had placed a proxy bid in an auction, and someone was automatically biding this auction 1' before it ends, with1$ bids, for 1,5 hours, until he surpassed my bid.
-Hello there!
I m biding the auction of ats.info and apparently some bot is biding 1$ every time, 1’ before it ends.
Is this legal?
Can they do that forever? It s been 40’ so far
-There's no bot bidding a domain name, everything is legit
You are not the only one who interested on the domain name
-The bidding is automated. Exactly 1’ before the auction ends
This is not a manual biding
-What is your account username?
-Traderas
-That's the current leading user in that domain name, with current bid amount > 28.00
-Yes I can see that
-So you can disregard the bidding domain name, probably it's bot
You are the currently leading user as per our system
and our system is accurate
-But it is a bot
Not me of course, the other bidder
Please observe all the bids
-current bidding leading user: Traderas
-it s been more than 1 hour that the minimum bid is added every 4’
I’m feeling like you act you can’t understand what I m saying…
Could I speak to some manager please?
-I do not have a Manager
and I already told you the correct information
You can save our chat transcript as proof
I just refresh our system and current bidding amount 38.00 and you are still the current leading user
-Ok. Where could I see my proxy bid in the auction?
-You can find in our marketplace, but the result of the bidding only our team can see it
-I m not seeing it
-Oh?
Then how you can place your bidding amount?
-I only see the current bid
I want to see what my proxy bid is. Not the current bid
-Is that your current bidding amount, right?
-Yes it is
I m asking you about my proxy bid. Are you aware what a proxy bid is?
-There's no proxy bid in that domain name, any amount
-You are wrong. Apparently my proxy bid was 40$. Now that the other bidder surpassed my proxy bid, I was able to see that...
-Then why you asked?
If you already knew
-Are you making fun of me?
-No
-I just wrote "Now that the other bidder surpassed my proxy bid, I was able to see that...". I wasn't able to see that the time I asked you.
Why did you told me there is no proxy bid in this auction?
-I just checked the domain name
Someone won on the domain name
winner amount > 41.00
-Could you please reply to my question
Why did you told me there is no proxy bid in this auction?
After my last question, customer support never replied back to me.
I really don't know if that was just ignorance, or if he was trying to make fun of me for some reason.
Either way this is a very rude and unprofessional behavior.
@namesilo and @Kristaps @ NameSilo
PS: Could someone please tell me if my proxy bids visible and where?
I just received one of the worst customer supports I 've ever had from a registrar...
The issue, that I would also like to address here, is that I had placed a proxy bid in an auction, and someone was automatically biding this auction 1' before it ends, with1$ bids, for 1,5 hours, until he surpassed my bid.
-Hello there!
I m biding the auction of ats.info and apparently some bot is biding 1$ every time, 1’ before it ends.
Is this legal?
Can they do that forever? It s been 40’ so far
-There's no bot bidding a domain name, everything is legit
You are not the only one who interested on the domain name
-The bidding is automated. Exactly 1’ before the auction ends
This is not a manual biding
-What is your account username?
-Traderas
-That's the current leading user in that domain name, with current bid amount > 28.00
-Yes I can see that
-So you can disregard the bidding domain name, probably it's bot
You are the currently leading user as per our system
and our system is accurate
-But it is a bot
Not me of course, the other bidder
Please observe all the bids
-current bidding leading user: Traderas
-it s been more than 1 hour that the minimum bid is added every 4’
I’m feeling like you act you can’t understand what I m saying…
Could I speak to some manager please?
-I do not have a Manager
and I already told you the correct information
You can save our chat transcript as proof
I just refresh our system and current bidding amount 38.00 and you are still the current leading user
-Ok. Where could I see my proxy bid in the auction?
-You can find in our marketplace, but the result of the bidding only our team can see it
-I m not seeing it
-Oh?
Then how you can place your bidding amount?
-I only see the current bid
I want to see what my proxy bid is. Not the current bid
-Is that your current bidding amount, right?
-Yes it is
I m asking you about my proxy bid. Are you aware what a proxy bid is?
-There's no proxy bid in that domain name, any amount
-You are wrong. Apparently my proxy bid was 40$. Now that the other bidder surpassed my proxy bid, I was able to see that...
-Then why you asked?
If you already knew
-Are you making fun of me?
-No
-I just wrote "Now that the other bidder surpassed my proxy bid, I was able to see that...". I wasn't able to see that the time I asked you.
Why did you told me there is no proxy bid in this auction?
-I just checked the domain name
Someone won on the domain name
winner amount > 41.00
-Could you please reply to my question
Why did you told me there is no proxy bid in this auction?
After my last question, customer support never replied back to me.
I really don't know if that was just ignorance, or if he was trying to make fun of me for some reason.
Either way this is a very rude and unprofessional behavior.
@namesilo and @Kristaps @ NameSilo
PS: Could someone please tell me if my proxy bids visible and where?
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