NameCheap haven't replied for week!!!

[cuongdm]

Hi guys,
I am so tired these days waiting the response from NameCheap.

Week ago, my friend asked me to add fund into his acc on NameCheap via my Visa Debit Card. In my country, when you put some money into your Debit Card, you have to wait until 7PM to use them. So around 7PM-8PM that day, we tried several times to add fund to NameCheap but we failed.

Then, we successfully added ~$60, bought some domains. Everything seemed ok until the next day his account got DISABLED cause of fraud prevention team !!!

We thought the several failed times cause the trouble so he and me did try to send NameCheap support some emails to explain everything with the phone number - and I can't believe that so far there are one week left and we haven't received any reply from NameCheap.

How can I do now?

 

[B33R]

I don't know why it would take that long. They usually respond much quicker than that.

You can PM enetwork here at NamePros. http://www.namepros.com/member.php?u=1402

 

[msk26]

Hello Cuongdm,


Go ahead and send me a pm with your account information and I will look into this for you.

Michael K.

 

[dzerv]

I'm waiting an answer also with a dns problem 3 days ago from namecheap

 

[msk26]

Hello dzerv,

You may send me a PM as well with all your information and I will assure it gets taken care of quickly.

Michael K.

 

[cuongdm]

thanks for your helps, you guys make me feel really happy even I still don't know if my issue can be solved, anyway I did try as you recommend
@B33R: PM sent to enetwork, waiting his reply....
@msk26: I sent you a PM too... plz check

the problem is solved, thank msk26 for your help