Namecheap has no phone #. Seriously?

[nexgen]

How could a company which brags about great customer support NOT have a phone number? I had such a horrible experience with them. Perhaps it could have been resolved if I actually spoke with someone there.

Sadly, I think GoDaddy is actually better than Namecheap.

 

[RazorNF]

Care to share what happened?

 

[Weber]

Try the live chat.

 

[iowadawg]

Both live chat and email, plus even twitter, has always worked for me and thousands of others at namecheap.

Just because they do not have a phone number does not make godaddy better!

 

[nexgen]

My client ordered 2 domains, tried to log in but used a wrong pw. Immediately the account was flagged and my client was told he needed to send color photos of his credit card and have a phone call with namecheap. All because of using the wrong pw?

Only chat and email is not acceptable. Even the cereal and shampoo I use have phone numbers with real people to speak with.

I used live chat but they do not handle these security/flag issues.

iowadawg - glad you had positive experiences but it is not applicable to my situation.

 

[ecalc]

323-448-0232

source: http://www.internic.net/registrars/registrar-1068.html

 

[nexgen]

Thanks 'ecalc'!

I called the number, which is not on the Namecheap website, but the woman did not speak English very well. She could not understand the difference between 'V' from 'D' when I gave her the ticket number. I even said 'V' for Volvo =)

I can understand why Namecheap would not publish that phone number. However the Namecheap online support staff told me that they do not have phone support.

Anyway, I made enough noise on Namecheap facebook page to escalate my issue to management.

 

[Kate]

Well, that's the difference between a discount registrar and one that charges $35 per domain. The latter can even afford a toll-free number.

 

[RazorNF]

While I've personally have not had any issues with Namecheap.

I know I've mistyped my password a number of times for lots of sites, whether it be a typo or having my capslock on by mistake.

Every case is different but I think it's doubtful that it was only a wrong password, had to be combination of criteria in addition to the password to raise the red flag.

Not only that, it is you who is requesting support, but the domains are your client's. So that in itself would cause some concern for me if I was a registrar - for someone to be asking about someone else's domains.

Also, having a toll fee support can be expensive - and that cost would eventually have to be passed on to the consumer.

Hopefully your client can get this resolved.

 

[nexgen]

The issue was eventually resolved. True, b/c it was my client's domain he actually had to personally resolve the issue. Regardless, it was a total Snafu that was only complicated further not having a person to speak with. Perhaps you get what you pay for but even cereal and shampoo have phone numbers to call!

Lessons learned:
1. Purchase domains/manage registrar on behalf of the client.
2. If possible, ensure there is phone support...that speaks English fluently and clearly.

 

[fsIntegration]

@nexgen - I feel your pain, having been in the situation many times for non-technical customers. I currently work with over 8 registers, and all of them have contact and support phone numbers - by choice. When you are running a high end business on the internet, you need to talk with someone - stat !
I guess there is another point to your Lessons learned:

3. You get what you paid for.