NameCheap.com

[NameVisual]

I own over 100 domain names at Namecheap,com and last year I issued a few charge backs that I tried to resolve with customer support. They are trying to charge me $200 per charge back and they attempted to hijack all my domain names.

I got them to unlock all my domain names that they tried to steal and they told me I couldn't use any of their services until I paid their ransom demand.

I thought it was resolved after I told them I was not paying their ransom and that charging for a charge back is very unethical.

In the last week, I starting receiving more threatening emails informing me to not use their service and after my domains expire, I would have to transfer them out. They didn't like my response to their threat so they are now saying I have to transfer all domain names out by tomorrow or they will once again hijack them from me.

What is everyone's thoughts on this?

Do I need to hire a domain name attorney?

Thank you.

 

[NameVisual]

I wouldn't put much value in those appraisals. Estibot values Bolivia.io at $1.1k and ChineseCigars.com at $25. I don't see either of them as marketable at all at the prices you have quoted above. I'm not saying anything about the quality of Estibot's valuation either. I'm just giving you an alternative opinion. Where are the customers for these 2 domains?

So you are basing your argument on the fact that you thought whoisguard was free for the second year, when NameCheap's ToS clearly say it cost $2.88/year with the first year free. And this thought was predicated upon NameSilo's policy of privacy always being free. This doesn't sound like a winning argument, to me. So you've done 100 chargebacks of $2.88 each? And NameCheap have charged you 100 x $200. Is that correct? I think you should have eaten the $2.88 per domain rather than a chargeback fee of $200 per domain. IMHO.

NameSilo are a good registrar. I don't know why you just didn't go there in the first place.

I wish you well with you reconciliation with NameCheap, and hope you have a satisfactory outcome.

No, I did 3 charge backs I believe and before I did, I tried to resolve the matter with customer support. I guess I am just used to the friendly support at Namesilo and GoDaddy.

 

[alcy]

No, I did 3 charge backs I believe and before I did, I tried to resolve the matter with customer support. I guess I am just used to the friendly support at Namesilo and GoDaddy.

either that or you never filed chargebacks with gd or namesilo.
try it, and you will find out just how friendly they are.

cheers.

 

[NameVisual]

if you call it ransom money then what do you think they should call it when you cost them $200 per chargeback for not reading their terms of service?

its one thign to make chargeback because they charge you for somethign they shouldn't have... and its another thing to make cb for something you misread or did not read.

you made two mistakes: not reading properly about their services, which are free etc.. and then filing chargeback for that, which cost them money.

any registrar would do that. and if you keep doing biz in this way, you will be out of domaining in no time, cause you'll have no place left to keep or register your domains.

take it as lesson and just move on.

all the best.

Mistakes or not, I tried to resolve it with them before the chargebacks but they wouldn't give me a refund like GoDaddy or Namesilo would have. We as customers have the legal right to issue a chargeback without being threatened or extorted.

 

[NameVisual]

either that or you never filed chargebacks with gd or namesilo.
try it, and you will find out just how friendly they are.

cheers.

I doubt I would have to because they would have just issued me a refund.

 

[alcy]

Mistakes or not, I tried to resolve it with them before the chargebacks but they wouldn't give me a refund like GoDaddy or Namesilo would have. We as customers have the legal right to issue a chargeback without being threatened or extorted.

no. I do not believe we have rigth to file chargebacks for mistakes we've made. such as not reading policies properly.

but that's just my take on it.

cheers

 

[alcy]

I doubt I would have to because they would have just issued me a refund.

that's also in the policies of a given company. its not impossible that some will give you refund if you say you made mistake. but if you expect every company will or has obligation to refund people easch time they buy something by mistake, then their customer service would spend all day on refunds, and people would abuse it. so most companies offer no refunds on most services. except maybe something like godaddy for a domain registration. for few days.

 

[NameVisual]

that's also in the policies of a given company. its not impossible that some will give you refund if you say you made mistake. but if you expect every company will or has obligation to refund people easch time they buy something by mistake, then their customer service would spend all day on refunds, and people would abuse it. so most companies offer no refunds on most services. except maybe something like godaddy for a domain registration. for few days.

GODADDY
REFUND POLICY
STANDARD REFUND TERMS

Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the following timeframe:

Annual Plans+ - Within 30 days of the date of the transaction

Monthly Plans*+ - Within 48 hours of the date of the transaction.

 

[axus_auto]

We as customers have every right to submit a charge back and we should not be threatened, bullied or extorted for doing it.

This may not be necessarily true?

 

[alcy]

I know whats happeniong to you is not good for you

but when the emotions settle down you have to realize this imo:

you cost them $200 per chargeback for not having read their policies.

I would use this as a lesson instead of putting blame on nc.

 

[MapleDots]

I have a few businesses and often send items out from an online store. Sometimes clients will do a chargeback for an unknown reason to me. They may not like a product and instead of following the TOS and asking for a return authorization they do a chargeback. It is my policy to ban this client from further transaction from the store and because we have all approved paperwork with the client agreeing to the TOS we usually win the chargeback claim.

Not saying you did anything wrong but as a company I will not do further business with someone who tried to circumvent protocol with a chargeback.

I can see Namecheap locking the domains in question until the chargeback situation is resolved. I cannot see them keeping any of the domains (especially the ones not involved) but they surely can lock your account until the dispute is settled. From their point of view you have not paid for a service and therefore the service will be locked. It is highly doubtful they will dispose of any domains because their reputation with domainers would be shot. However they will freeze your account and will want some sort of compensation for the time required to sort this out. Had you followed company protocol or even come to namePros to launch a complaint without using a chargeback then you would have had a claim. Support would not have charged you for the time required to settle the claim pre charge back.

Right now though you have put yurself into quite a pickle and the more you fight it the more its going to cost you. Everything from moving domains to fees and legal. Call someone in charge and handle it amicably and you will be much further ahead.

 

[NoBS]

Let us also remind that taking into consideration your loyalty to Namecheap we have already reduced the chargeback fee to $100.00 for you.

IMO $100 is a fair compromise. Filing chargebacks too soon over little things is not good.

 

[alcy]

GODADDY
REFUND POLICY
STANDARD REFUND TERMS

Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the following timeframe:

Annual Plans+ - Within 30 days of the date of the transaction

Monthly Plans*+ - Within 48 hours of the date of the transaction.

ok so that's one company.. how about all the other registrars?
besides this gd policy does not apply to everything.. I know for a fact to get refund on doamin reg its only 5 days. if you buy privacy, they'll probably not refund that at all. unless you refund the whole domain.

 

[NameVisual]

This may not be necessarily true?

If the banks

IMO $100 is a fair compromise. Filing chargebacks too soon over little things is not good.

I made every effort to resolve this with customer service before I made a chargeback so it wasn't too soon. If Namecheap replies on here as I have invited them too, they can show the records of my efforts.

 

[NameVisual]

ok so that's one company.. how about all the other registrars?
besides this gd policy does not apply to everything.. I know for a fact to get refund on doamin reg its only 5 days. if you buy privacy, they'll probably not refund that at all. unless you refund the whole domain.

It's 30 days on domain names for a refund on GoDaddy. I have domains registared with them and have never had any problems, eve with all their add on up sells they offer, their customer service always puts the customer first.

 

[alcy]

It's 30 days on domain names for a refund on GoDaddy. I have domains registared with them and have never had any problems, eve with all their add on up sells they offer, their customer service always puts the customer first.

trust me, its 5 days masx to get refund on domain reg with godaddy.

and compared to other registrars its probably the longest.

naemcheap offers no refunds at all. its in their terms. which you did not read. therefore there was nothing to settle or chat with them about prior to your chargebacks. and therefore, chargebacks were against their policies. and therefore they reacted accordingyl.

good luck with your situation though. the subject is exhausted imo.
ciao

 

[NameVisual]

I have a few businesses and often send items out from an online store. Sometimes clients will do a chargeback for an unknown reason to me. They may not like a product and instead of following the TOS and asking for a return authorization they do a chargeback. It is my policy to ban this client from further transaction from the store and because we have all approved paperwork with the client agreeing to the TOS we usually win the chargeback claim.

Not saying you did anything wrong but as a company I will not do further business with someone who tried to circumvent protocol with a chargeback.

I can see Namecheap locking the domains in question until the chargeback situation is resolved. I cannot see them keeping any of the domains (especially the ones not involved) but they surely can lock your account until the dispute is settled. From their point of view you have not paid for a service and therefore the service will be locked. It is highly doubtful they will dispose of any domains because their reputation with domainers would be shot. However they will freeze your account and will want some sort of compensation for the time required to sort this out. Had you followed company protocol or even come to namePros to launch a complaint without using a chargeback then you would have had a claim. Support would not have charged you for the time required to settle the claim pre charge back.

Right now though you have put yurself into quite a pickle and the more you fight it the more its going to cost you. Everything from moving domains to fees and legal. Call someone in charge and handle it amicably and you will be much further ahead.

Let's say you buy a new BMW from a car dealer and then purchase a few extra accessories too. You try to return one of the accessories for whatever reason but the dealer refuses so you issue a chargeback. So they get upset and remotely lock your BMW somehow so you can't use it until you pay them a ransom for charging back something that has nothing to do with the BMW purchase.

 

[MapleDots]

Let's say you buy a new BMW from a car dealer and then purchase a few extra accessories too. You try to return one of the accessories for whatever reason but the dealer refuses so you issue a chargeback. So they get upset and remotely lock your BMW somehow so you can't use it until you pay them a ransom for charging back something that has nothing to do with the BMW purchase.

Depends on if you signed a TOS and it stated the item was non returnable and if you don't pay the bill they have the right to lock your car.

It all depends on what you agreed to before purchase and that is why fine print is a bugger.

 

[NameVisual]

trust me, its 5 days masx to get refund on domain reg with godaddy.

and compared to other registrars its probably the longest.

naemcheap offers no refunds at all. its in their terms. which you did not read. therefore there was nothing to settle or chat with them about prior to your chargebacks. and therefore, chargebacks were against their policies. and therefore they reacted accordingyl.

good luck with your situation though. the subject is exhausted imo.
ciao

We are all entitled to our opinions and I respect your but not when they are threatening to hijack my domain names that have nothing to do with the chargebacks. That is extortion.

Let's say you buy a new BMW from a car dealer and then purchase a few extra accessories too. You try to return one of the accessories for whatever reason but the dealer refuses so you issue a chargeback. So they get upset and remotely lock your BMW somehow so you can't use it until you pay them a ransom for charging back something that has nothing to do with the BMW purchase.

 

[NameVisual]

Depends on if you signed a TOS and it stated the item was non returnable and if you don't pay the bill they have the right to lock your car.

It all depends on what you agreed to before purchase and that is why fine print is a bugger.

It violates due process of law.

 

[NameVisual]

It violates due process of law. If the BMW is paid in full, they have no right to hijack it.