Moniker blocks account, ignores mails

[pb]

Dear all,

I have a major problem with Moniker.com and I know others had the same kind of problems in the past. I am writing here not so much to receive help from you (though all comments will be greatly appreciated!), as to speak aloud as a last resort I can think of.

In October 2007 I bought a llll.com domain (I think the name does not have to be revealed at this point) from a NamePros user. The purchase included a free push at Moniker, so I created an account there. The domain renewal was due in early November, so I paid for it with my cc. The domain is now valid till Nov 2008. So far so good.

In mid-November I decided to move the domain to another registrar where I keep most of my gTLD domains. To my surprise, I could not log in to my account. I tried several passwords, to no avail. I did a password recovery only to find out that my first try was with proper username and password. I tried with both username and user-id, still no success.

After that, I have sent an e-mail to [email protected]. It was Nov 24. No answer. I repeated the mail on Dec 8 and Jan 3. Still no signs of life from Moniker. I simply asked them why my account was blocked and how I could at least get *my* domain name out. After consulting a friend, I contacted a NamePros user (via PM) who is apparently connected to Moniker in some way: DonaldLyons. To date, I received no answer to my PM.

If this post does not help any, I have no idea what to do next. I would really like to keep *my* domain...

Thanks for reading,
pb

 

[Jeff]

You don't have access ... to your own Moniker account? :red: :blink:

-Jeff

 

[pb]

You don't have access ... to your own Moniker account?

Yes, exactly.

 

[smashfactory]

did you call? from what i hear everyone says call- dont email

 

[pb]

did you call? from what i hear everyone says call- dont email

So basically they ignore e-mails “just because”? TBH I am not very enthusiastic about making overseas calls (for $xx) when they offer e-mail support as well (I didn't make up that mail address, I found it on their homepage).

 

[smashfactory]

i dont run moniker, just passing on what i heard to help

 

[pb]

i dont run moniker, just passing on what i heard to help

I know, thanks, I appreciate that. Sorry if my post sounded offensive, I didn't mean to.

 

[smashfactory]

try chris there:

Chris Leggatt <[email protected]>

 

[pb]

try chris there:

Chris Leggatt <[email protected]>

Thanks, I'll do that.

 

[jondoe0069]

So basically they ignore e-mails “just because”? TBH I am not very enthusiastic about making overseas calls (for $xx) when they offer e-mail support as well (I didn't make up that mail address, I found it on their homepage).

I'm not overseas, and I still hate it when companies don't answer emails. Their business is on the internet... they should be really good at answering emails.

But then again- you do what you gotta do and it looks like calling is the only way to get through to them.

 

[pb]

But then again- you do what you gotta do and it looks like calling is the only way to get through to them.

I will treat it as a really-last resort, I have just sent the e-mail to Chris (from post above) and I'll wait to see what happens. Luckily I still have some time to November (expiration date)...

 

[mobite]

moniker

2 years ago Moniker did almost the same thing to my account.
I had a long correpondance with them - to no avail.
I had to hire a law firm to represent me. After X,XXX in expenses we got our names back.

I no loger keep my names at Moniker :td:

 

[jacal1]

I have often had Moniker e-mail replies end up in my bulk bin for some reason. Other than that I have been very pleased with their customer service and response time. Please don't take offence to this question, but is there anything you are leaving out?

 

[pb]

I have often had Moniker e-mail replies end up in my bulk bin for some reason. Other than that I have been very pleased with their customer service and response time. Please don't take offence to this question, but is there anything you are leaving out?

I regularly review my spambox and I don't have server-side mail filtering if that's what you're asking.

On a side note: is there a way to transferring the domain with no interference with the registrar? Whois data explicitly states that I am the owner... My guess is “no”, but maybe I just don't know something?

@mobite: did they cover your expenses after losing the legal battle?

 

[mobite]

Monty

Monty is known for going after the 'soft targets'.
He figured you're in Poland & you know little about the 'game'.

 

[jacal1]

On a side note: is there a way to transferring the domain with no interference with the registrar? Whois data explicitly states that I am the owner... My guess is “no”, but maybe I just don't know something?

Unfortunately no - because they have the auth code unless you happened to write it down and also happened to leave it unlocked. That's done for our protection - its their way of ensuring that our domains are locked tight and no one can steal them.

I would call customer service. I have actually had Monty himself answer twice during busy times.

I know its unbelievably frustrating, but I'm guessing its a misunderstanding of some sort.

 

[pb]

Monty is known for going after the 'soft targets'.

Ok, now I know why “apparently no domain was ever stolen from Moniker” – as I read somewhere today. May it be because they steal them themselves...?

He figured you're in Poland & you know little about the 'game'.

Well he missed this time. The sole thing that gTLD is not my main field of interest does not mean I'm a total newbie...

But let's not jump to conclusions. It might as well be some bureaucratic mess or a technical glitch. It's not a super-valuable domain someone might want to steal. I think.

Unfortunately no - because they have the auth code unless you happened to write it down and also happened to leave it unlocked.

I was not smart enough to do it, I simply assumed that the auth code will be there when I need it...

 

[DotWeekly]

Simply Create a New account. When you are logged in, in your new account on the Upper right hand corner of the screen, click the Moniker Support Center which is Moniker's new Ticket Support.

Submit a ticket about your account that you are locked out of and explain your problem etc.

Hope this help

 

[weblord]

i no longer log in to my moniker.com account, but it's still good that i can login to it.

 

[wikes82]

I sold a domain last week, and tried to transfer out to buyer.
Got the EPP code, e-mailed it to buyer, received confirmation e-mail from godaddy, I forwarded it to buyer, then he confirms with godaddy (entering the transaction ID, and security code in his godaddy account), now.. waiting for moniker to release the domain to godaddy.. almost a week.. and nothing...

FYI, this is my first try to transfer out from moniker..